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Cancellation service #1 in New Zealand
Cancel Viki: Easy Method
What is Viki
Service overview
Viki is a streaming service that focuses on Asian dramas, movies and variety shows with community-contributed subtitles. It offers ad-supported viewing and paid Viki Pass subscriptions for ad-free playback and additional features.
Main features
Features include volunteer and community subtitle teams, device apps (mobile, TV, Roku), and tiered subscription access. Availability and features can vary by region and platform.
How to cancel Viki
Web (Viki.com)
- Go to Viki.com and log in to your account.
- Open Profile → Account Settings → Subscription tab → Cancel plan.
- You will receive confirmation and benefits remain until the end of your billing period.
- See support: How can I cancel my Viki Pass subscription?.
Mobile apps and devices (Android, iOS, Apple TV, Roku)
- Android (Google Play): Open the Viki app or the Play Store → Me → Settings → Viki Pass → Manage Subscriptions → Cancel Subscription.
- Apple (iOS / Apple TV): In the Viki app go to Me → Settings → Viki Pass → Manage subscriptions → Cancel, or on Apple TV go to Settings → Users & Accounts → Subscriptions → Cancel.
- Roku: On your Roku device press Home → find the Viki channel → Options (star) → Manage Subscription → Cancel Subscription, or cancel via Viki.com following the web process.
- Each cancellation method will usually send a confirmation and let you keep benefits until the billing period ends.
Undoing a cancellation
- Web users can resubscribe via Account Settings → Subscription tab → Resubscribe now.
- For Google Play or Apple subscriptions, follow the resubscribe flow through the app store linked to your account.
- See support: How do I undo changes made to my subscription?.
What happens when you cancel
Access and billing
When you cancel, your subscription will not renew at the next billing date. You will retain premium benefits until the end of the current billing period.
No further recurring charges are made after cancellation, though past charges are not automatically refunded by cancellation alone.
Account and data
Your Viki account, watch history and subtitles contributions remain unless you delete the account separately.
Deleting an account is a separate process; cancelling a subscription does not remove your account information.
Will I get a refund?
Viki refund policy (general)
Viki generally does not provide refunds for cancellations made after a charge, accidental purchases, forgotten renewals, unused subscription time, unavailable content, subtitle issues, or purchases made via VPN.
Refund requests are reviewed case by case and submission does not guarantee a refund.
Platform-specific refund rules
- Apple (iOS) and Roku subscriptions: Viki cannot process refunds for these - request refunds directly through Apple or Roku.
- Web and Google Play subscriptions: You can request a refund via Viki's support form; agents will review the case.
- See details: How do I ask for a refund?.
Viki plans and pricing
Local pricing note
Viki displays prices in local currency at checkout, but no official NZD pricing is published in the source data used here.
Check the Viki website or app to see the exact cost shown to you in New Zealand.
Plan table
| Plan | Price (NZD) | Notes |
|---|---|---|
| Viki Pass Standard | Varies | Displayed at checkout for your region |
| Viki Pass Plus | Varies | Displayed at checkout for your region |
| Ad-supported (free) | Free | Limited features, ads |
Your consumer rights in New Zealand
Key NZ laws that may apply
New Zealand consumers are protected by laws such as the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require services to be supplied with reasonable care and accuracy and prohibit misleading or deceptive conduct.
How to use your rights
- If Viki’s service is not as described (for example misleading trial terms), you may seek remedies under NZ law.
- Options include disputing a charge with your payment provider, contacting Viki support, or filing a claim with the Disputes Tribunal.
- Viki’s “no refund” policy does not override statutory rights under NZ consumer protection laws.
Customer experiences
Positive feedback
- Some users praise Viki’s value and Asian drama selection, calling the service excellent for price and content quality.
- Volunteer subtitle contributors are often praised for accuracy compared with other platforms.
Common complaints
- Complaints include difficulty obtaining refunds after auto-renewal and charges during an advertised trial period.
- Users report technical issues (login errors, app freezes, lost watch position) and subtitle quality problems in some cases.
- Some reviewers say cancellation can be confusing across different platforms.
Documentation checklist
What to gather before you cancel
- Account email/username and device used to subscribe (web, Android, iOS, Roku).
- Payment proof (receipt, transaction ID, billing statement showing Viki charge).
- Date of last charge and the platform through which you subscribed.
If you plan to request a refund
- Collect screenshots of billing, trial terms, error messages, or any misleading information.
- Prepare correspondence with Viki support and the relevant app store (Apple/Roku/Google Play) if used.
Common mistakes
Billing and trial misunderstandings
Assuming a free trial without checking the billing start date can lead to unexpected charges.
Some users report being charged immediately instead of after a 7‑day trial; always confirm the trial terms shown at checkout.
Platform confusion
Cancelling on the wrong platform (for example cancelling at Viki.com when subscription was purchased via Apple) can leave the subscription active.
Always cancel through the store or service that processed the payment: web, Google Play, Apple, or Roku.
Comparative recap
Quick comparison table
| Method | How to cancel | Refund possibility |
|---|---|---|
| Web (Viki.com) | Profile → Account Settings → Subscription → Cancel | Request via Viki support form; reviewed case by case |
| Google Play (Android) | Viki app or Play Store → Me → Settings → Viki Pass → Manage Subscriptions → Cancel | Request via Viki support; Play may also handle refunds |
| Apple (iOS / Apple TV) | App: Me → Settings → Viki Pass → Manage subscriptions → Cancel; or Apple TV account subscriptions | Refunds must be requested through Apple |
| Roku | Roku Home → Viki channel → Options → Manage Subscription → Cancel (or via web) | Refunds must be requested through Roku |
Which method to choose
Cancel via the store that billed you to ensure the subscription is stopped. For refunds, follow the platform-specific route listed above.
If unsure, start with Viki support and include clear proof of purchase and platform details.
After cancelling
Next practical steps
- Keep your cancellation confirmation email or screenshot for records.
- Monitor your payment method to ensure no further renewals occur after the billing period ends.
Helpful links
- How to cancel a Viki Pass subscription
- How to ask for a refund
- How to undo changes to your subscription
Address
Corporate address
Viki, Inc.
800 Concar Dr, San Mateo, California 94402, United States
Mailing notes
No separate New Zealand postal cancellation address was found in the source information.
For account or billing issues, use Viki support links above or contact the app store that processed your purchase.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.