Cancellation Keranique: Easy Method

What is Keranique

Keranique is a brand that offers haircare products and subscription-based treatments marketed to address female pattern hair thinning and hair loss. Products commonly include topical serums, shampoos, conditioners, and starter kits sold directly online and through third‑party retailers.

In Canada you may encounter Keranique sold via the brand's website, third‑party retailers, or subscription services; cancellation, returns and refunds can differ by where and how you purchased.

How to cancel Keranique

Follow these steps depending on whether you bought directly from Keranique or from a retailer. If you are unsure, start by checking your order confirmation and account settings, then contact customer service and keep proof of communication.

• Log in to your Keranique account at the site where you purchased and look for "Subscriptions" or "Orders" to cancel auto‑renewal. Save screenshots showing the cancellation confirmation.
• If there is no online option, contact Keranique customer service by the contact method shown on your order page (email or contact form). Request cancellation in writing and save the message and reply.
• If you purchased through a third‑party retailer (Amazon, Walmart, etc.), cancel or return through that retailer's account or customer service - their policies control refunds and returns.
• If you cannot reach customer service or need definitive proof, send a written cancellation by registered mail (raccomandata A/R) to the company address and keep the return‑receipt as proof of delivery.
• After cancelling, monitor your bank or card statements for any unexpected charges and retain all order numbers, confirmation emails, and tracking information.

What happens when you cancel

Cancellation typically stops future shipments and recurring billing; it does not necessarily reverse charges already processed. Access to any subscriber benefits (discounts, members‑only offers) usually ends at the next billing cycle or immediately, depending on the service terms.

Your account data and order history will generally remain stored by the seller for order fulfilment, returns and legal compliance. If you want your account deleted, request account removal explicitly and ask for confirmation in writing. Keep documentation of all cancellation confirmations and delivery proofs.

Will I get a refund?

Refunds depend on where you purchased, the product condition, and the timing relative to the seller’s refund policy. If you bought directly from Keranique and cancelled within a specified trial or return window, you may be eligible for a refund; if you purchased from a retailer, their return policy applies. Opened or used products, promotional items, or items outside the return window are commonly excluded.

Exceptions can include defective products, shipments sent in error, or violations of the advertised terms. For disputed charges you can also contact your card issuer to inquire about a chargeback, and in Canada you may have additional protections under provincial consumer laws - document everything and raise the issue promptly.

Keranique plans and pricing

Your consumer rights in Canada

Canada does not have a single federal “cooling‑off” period that covers all online purchases; consumer protections vary by province and by the type of purchase. Generally, you have rights against misrepresentation, defective products, and unfair business practices. For online subscription services, key protections include the right to clear disclosure of recurring charges and cancellation procedures.

Provincial consumer protection offices can clarify local rules (for example, Ontario, British Columbia and Quebec have specific regulations and complaint procedures). If you believe the seller breached the law, you can file a complaint with your provincial consumer protection agency and consider disputing the charge with your payment provider.

Customer experiences

Customer reports are mixed: many users report seeing positive hair results after consistent use, while a subset complain about billing confusion tied to subscriptions or difficulty obtaining timely refunds. Experiences with customer service vary by purchase channel - direct sales sometimes resolve issues faster than third‑party retail channels, and some customers find registered mail useful to escalate unresolved disputes.

Before cancelling or ordering, review recent independent customer reviews and the seller’s current terms to set realistic expectations and to understand the returns process for your situation.

Documentation checklist

• Order confirmation and order number (email or screenshot)
• Payment records (credit card statement or receipt)
• Account cancellation confirmation or screenshots
• Customer service correspondence (emails, chat transcripts)
• Shipping/tracking numbers and proof of delivery or return
• Photos of product condition (if returning due to defect)

Common mistakes

Common errors include waiting until after the renewal date to cancel, assuming a single phone call or voicemail is sufficient without written proof, and cancelling with the wrong party (e.g., cancelling a retail marketplace order via the brand instead of the marketplace). Another frequent mistake is not saving confirmation of cancellation or the registered‑mail receipt, which makes proving the request harder during disputes.

Also watch for subscriptions bought through promotional trial offers with automatic renewals - those often require a clear cancellation before the trial ends to avoid charges.

Comparative recap

After cancelling

After you cancel, keep monitoring your bank and card statements for at least two billing cycles and save all documentation. If an unwanted charge appears, raise the issue first with the seller and then with your card issuer if needed. If you suspect fraud or have trouble resolving the dispute, contact the Canadian Anti‑Fraud Centre and your provincial consumer protection office for guidance.

Useful resources: Keranique customer support, your payment provider’s dispute process, and Canadian consumer protection agencies for your province. When contacting any authority or your bank, provide the documentation checklist items to support your claim.

Address

For written cancellations or formal notices you may send registered mail to the company address used for U.S. correspondence:

PO Box 9300, Jersey City, NJ 07303, USA

If you choose registered mail, use raccomandata A/R (or your local tracked/registered service) to ensure proof of delivery and retain the return receipt for your records.

Helpful links: Keranique official site, Competition Bureau of Canada, Office of Consumer Affairs (Government of Canada), Canadian Anti‑Fraud Centre.