Cancellation Rodan + Fields: Easy Method

What is Rodan + Fields

Rodan + Fields (R+F) is a skincare company that sells dermatologist-developed regimens and related products direct-to-consumer through personal websites, mobile apps, and third-party platforms. In Canada, R+F offers one-time purchases and a Consultant Replenishment Program (CRP) - an auto‑ship/subscription-like service for regular delivery of products.

How to cancel Rodan + Fields

• Web (via your R+F Canada account): Log into your Personal Website (PWS) or rodanandfields.ca account and cancel the Consultant Replenishment Program (CRP) from your account settings or order/subscription area. For the Canadian site see rodanandfields.ca.
• iOS (App Store): R+F’s Canadian materials do not provide specific in‑app cancellation guidance; manage and cancel subscriptions through Apple’s Settings > Subscriptions on your iPhone/iPad (or via Apple Support).
• Android (Google Play): R+F does not provide a Canada‑specific Play guidance; cancel through Google Play > Subscriptions in the Google Play app or via Google Play Help.
• If web/app methods fail or you need proof of cancellation, follow up in writing and consider sending a certified letter (see Address section) to have a delivery receipt.

What happens when you cancel

When you cancel CRP or a subscription via your R+F account, future scheduled shipments and charges should stop. Access to your account and order history typically remains available for reference after cancellation, but automatic product shipments cease. Cancellations processed through platform stores (Apple/Google) stop recurring billing on that platform; R+F may not control those refunds and platform rules apply. R+F retains account and transaction records consistent with its policies and privacy terms.

Will I get a refund?

For purchases made on the R+F Canada website, R+F offers a 60‑day money‑back guarantee: you may receive a full refund for eligible returns if returned within 60 days of purchase (shipping may be excluded). There is no separate 14‑day right noted in R+F’s Canadian web policies. For purchases made through Apple or Google Play, refunds and platform-specific policies are generally handled by Apple or Google and are subject to their terms; R+F’s Canada documentation does not specify separate in‑app refund rules. Exceptions and denials may occur for opened, used, non‑returnable products or if you do not meet the stated return procedure and time limits.

Rodan + Fields plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province but commonly require clear disclosure of recurring charges and provide remedies for defective or mis‑sold goods and unclear auto‑renewals. If you were charged without clear consent or were prevented from cancelling, provincial consumer protection offices may be able to assist. For platform purchases (Apple/Google), also review the platform’s refund and dispute procedures. If R+F does not honor its published 60‑day guarantee or fails to resolve a refund dispute, you can escalate to your payment provider (credit card issuer), your provincial consumer protection office, or file a complaint with federal or provincial authorities.

Customer experiences

User reports are mixed. Positive feedback often notes product effectiveness for some regimens and successful use of the 60‑day guarantee when returning web purchases. Negative reports frequently mention unexpected auto‑ship charges, difficulty cancelling subscriptions (especially when platform guidance is unclear), insufficient customer service follow‑through, high shipping fees, and challenges applying settlement vouchers or obtaining refunds. These mixed experiences highlight the importance of keeping records of orders, communications, and cancellation attempts.

Documentation checklist

• Order confirmation(s) and invoice(s) showing date, product, and purchase method
• Screenshots or records of your account cancellation steps or subscription settings
• Email records or chat transcripts with R+F customer service (dates and representative names if available)
• Bank/credit card statements showing the charge(s) you are disputing
• Return tracking numbers and proof of postage for any returned items

Common mistakes

Common errors include assuming platform cancellations were handled by R+F (or vice versa) without confirming, not saving confirmation screenshots or emails, missing the 60‑day return window for web purchases, and relying solely on verbal promises from customer service without written confirmation. Example: cancelling a R+F CRP in your R+F account but not cancelling an identical subscription billed through Apple, which can result in continued charges from the App Store.

Comparative recap

After cancelling

Confirm cancellation with screenshots, keep copies of confirmation emails, and monitor your payment method for any further charges. If a promised refund does not appear within the time R+F states, contact R+F customer service in writing and escalate to your bank or card issuer to dispute unauthorized charges. If you need proof of delivery for written cancellation or complaint letters, send them by certified mail with return receipt (raccomandata A/R). For platform issues, use Apple or Google Play support pages and their dispute/refund flows: Apple Subscriptions and Google Play Subscriptions.

Address

For written correspondence (certified mail with return receipt recommended):

Rodan + Fields
111 Maiden Lane, Suite 600
San Francisco, CA 94108, USA