Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Google One
65 King Street East
M5C 1G3 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Google One service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Google One: Easy Method
What is Google One
Google One is Google’s subscription service that expands cloud storage across Google Drive, Gmail and Google Photos, and may include additional features such as family sharing, Google Store rewards, and AI enhancements on certain plans. It centralizes billing and management for extra storage and related benefits tied to your Google account.
How to cancel Google One
Cancellation steps depend on how you purchased the plan. Choose the method you used to subscribe and follow the corresponding cancellation route below. Cancellation takes effect at the end of your current billing period unless otherwise noted by the store used for billing.
- Web (Google One site): Go to one.google.com or open Google One settings via Google One Help. Sign in with the Google account that has the subscription, open Storage or Membership settings, and select “Cancel membership.” Follow the on‑screen prompts. Cancellation applies from the end of the current billing period and you keep access until then.
- Google Play (Android subscriptions): If you subscribed via Google Play, open the Google Play Subscriptions page (or the Play Store app → Account → Payments & subscriptions → Subscriptions), find Google One, and tap Cancel subscription. Cancellation applies to the next billing period; refunds are only issued under Google Play refund rules in exceptional cases.
- Google Store (device bundles or store billing): If the plan was billed through the Google Store or included as a device bundle, cancel via the Google Store account settings or via the Google One web portal. If you need assistance, contact Google Store support through store.google.com.
What happens when you cancel
When you cancel, your subscription remains active until the end of the current billing period; you retain access to the storage and benefits through that date. After the billing period ends, you will no longer be billed and your storage allotment will revert to the free quota associated with your Google account. If your used storage exceeds the free quota after cancellation, you may be prevented from uploading new items or sending/receiving email until you free up space or re‑subscribe. Data already stored remains associated with your account but may become inaccessible for new uploads once you exceed the free limit.
Will I get a refund?
Generally, Google One storage purchases made through Google (web) are non‑refundable; you keep access for the remainder of the subscription term after cancelling but do not receive a pro rata refund. Purchases made through Google Play are typically final and refunds are only available under Google Play’s refund policy (for example, when content is defective or in other limited circumstances). For purchases billed through the Google Store, a prorated refund or store credit may be possible depending on the circumstances and remaining services. Additionally, under certain regional consumer laws or at Google’s discretion, partial refunds may be offered; check the purchase terms and contact support if you believe you are due a refund.
Google One plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| 100 GB (Basic) | CA$2.79/month or CA$27.99/year | Monthly/Annual | Cloud storage for Drive, Gmail, Photos |
| 2 TB (Premium) | CA$13.99/month or CA$139.99/year | Monthly/Annual | Larger cloud storage, family sharing, Google Store rewards |
| Google AI Pro (2 TB + AI) | CA$26.99/month | Monthly | All Premium benefits plus Gemini AI access; no annual option (as of 2024) |
Your consumer rights in Canada
Under Canadian consumer protection rules, you generally have a statutory right to withdraw from certain online subscription contracts within a specified cooling‑off period (commonly 14 days) without giving a reason. If you believe a subscription sale falls under that right, contact Google support promptly and retain proof of the purchase date. For unauthorized or unexpected charges, your payment provider or bank may allow you to dispute the transaction or request a refund within specific timeframes (for example, chargeback or dispute processes that can be used within about 8 weeks under certain conditions). If you rely on statutory consumer rights, include relevant purchase information when contacting Google or your financial institution.
Customer experiences
Users commonly praise Google One for easy integration with Google services, reliable backups, cross‑device syncing and a clean interface. Positive reviews highlight the convenience of family sharing and simple storage management. At the same time, some users report negative experiences, including confusion over cancellation methods (billed via Play vs web), difficulty obtaining refunds, and frustrations with automated storage cleanup tools that may remove files unexpectedly. Complaints about billing errors or delayed cancellations appear in consumer reviews; people who document purchase and cancellation confirmations tend to resolve issues more quickly.
Documentation checklist
- Google account email used for the subscription; order ID or receipt from purchase; date of purchase; billing method (Google One/web, Google Play, or Google Store); screenshots of subscription page and billing; cancellation confirmation or timestamp; proof of communication with support (emails or chat logs); if mailing, proof of postage/registered mail receipt.
Common mistakes
Common mistakes include cancelling in the wrong place (for example, cancelling in your Google account while the subscription is billed via Google Play or the Google Store), expecting an automatic pro rata refund after cancelling, and assuming data is deleted immediately upon cancellation. Another frequent error is attempting to cancel with the wrong Google account - verify which account holds the subscription. When contacting support or sending physical correspondence, failing to include order IDs or proof of purchase slows resolution. If you plan to send documents by post, send them by registered/certified mail to obtain proof of delivery.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (one.google.com) | Typically no refund; access retained until period end | Low |
| Google Play | Generally no refund; refunds only under Google Play policy in exceptional cases | Medium |
| Google Store (device bundle/store billing) | Possible prorated refund or store credit in some cases; depends on store policy | Medium |
After cancelling
After you cancel, keep a copy of your cancellation confirmation and monitor your bank/credit card statements for any unexpected charges. If storage usage exceeds the free allotment after the subscription ends, free up space or re‑subscribe to avoid service interruptions. For further support or to request refunds/clarification, use Google One Help at support.google.com/googleone, Google Play help at support.google.com/googleplay, or Google Store support at support.google.com/store. For disputes about unauthorized charges, contact your payment provider or financial institution as well as local consumer protection authorities; see Government of Canada consumer information at canada.ca - consumer protection.
Address
If you need to send written correspondence, send it by registered or certified mail for proof of receipt (raccomandata A/R). Address your letter to:
Google Attn: Customer Service, 65 King Street East, Toronto, ON M5C 1G3, Canada