Cancellation Linode: Complete Guide

What is Linode

Linode is a cloud infrastructure provider that offers virtual private servers (Linodes), block storage, networking and related services for developers and businesses. It provides a web-based Cloud Manager to create, manage and bill for resources.

How to cancel Linode

• Log into the Cloud Manager at cloud.linode.com, open the Accounts (or Settings) tab, and choose "Close Account" (or "Cancel this Account"); enter your username and any optional comments, confirm the action to deactivate all services, and wait for the email confirmation.
• Alternatively, if you only want to stop billing but keep the account, delete all Linodes and other billable services - recurring charges stop while the account remains accessible.
• If you prefer not to use a desktop, do this in a mobile browser (there is no Linode mobile app on iOS or Android).
• For a formal legal notice, Linode’s Master Services Agreement accepts registered postal notification; you may send a registered letter to the address listed below (see Address section).

What happens when you cancel

When you close your Linode account through the Cloud Manager, Linode deactivates your services and sends an email confirmation. Deactivated services will stop running and you will no longer be billed for active resources. If you instead delete all Linodes and services, that action stops recurring charges while leaving the account itself available for future use.

Before cancelling or deleting services, make sure you have backups or local copies of any data you need; once services are deactivated or instances removed, those resources may become inaccessible. Some users have also reported unexpected account suspensions, so keep copies of confirmations and communications with support.

Will I get a refund?

Linode’s standard policy is a full refund of the initial deposit if you cancel within 7 days of signing up. After 7 days, refunds are discretionary. The Master Services Agreement (MSA) also indicates refunds are possible for payments made within 180 days, subject to a typical $5 processing/service fee, and refunded to the original payment method. Prorated reimbursement for unused positive balances may apply based on hourly usage if you have an outstanding balance.

To request a refund or review eligibility, open a support ticket and attach any relevant account or billing details. Promotional credits are typically treated separately and often excluded from cash refunds.

Linode plans and pricing

Your consumer rights in Canada

Canadian consumer protection gives purchasers certain rights around digital services, and Linode’s 7-day full-refund window aligns with common cooling-off expectations. Linode’s MSA and published refund rules (including the $5 processing fee and 180-day language) are part of the contractual terms that inform refund eligibility. Because Linode does not use an app-distribution model for cancellation (no iOS/Android app), platform-specific app-store withdrawal rules do not apply.

If you experience unexpected suspension, access loss, or believe a refund or service was unfairly withheld, you may raise a complaint with provincial consumer protection authorities or the federal Competition Bureau after exhausting Linode support and dispute channels.

Customer experiences

User reviews are mixed. Many Canadian reviewers praise Linode for reliability, uptime, performance and value for money, and some cite helpful support and trial credits. Other users report negative experiences: abrupt account suspensions, long support delays in some cases, billing disputes and occasional rejections at signup flagged as fraud. Reports after infrastructure changes note slower support response for some customers. Weigh these accounts when deciding whether to proceed or to keep backups and detailed records during the cancellation process.

Documentation checklist

• Account email and username; the date you signed up (to confirm 7‑day window); last four digits of the payment method used.
• A list of all Linodes and billable services to delete, plus any snapshots/backups you need to save locally.
• Screenshots or copies of billing history, invoices, and any communications with support.
• If requesting a refund, open a support ticket and attach the above; note promotional credits separately.
• If sending a formal registered notice (accepted per the MSA), include the registered-post receipt and send to: 248 Arch Street, Philadelphia, Pennsylvania 19106, USA.

Common mistakes

Users commonly assume "closing" is the only way to stop charges; deleting all Linodes and services will stop recurring billing while leaving the account. Another frequent error is missing the 7‑day full-refund window or failing to provide proof (signup date, invoices). Relying on an app-store refund route is not applicable because there is no Linode mobile app. Also, not keeping records of confirmation emails, support tickets or registered-mail receipts can complicate refund or dispute requests.

Comparative recap

After cancelling

After you submit cancellation, wait for Linode’s email confirmation and verify that billing has stopped. If you expect a refund, open or follow up on a support ticket and include the documentation checklist items. Keep copies of all confirmations, support ticket IDs and receipts. Useful links: the Cloud Manager (cloud.linode.com), Linode support/contact pages (linode.com/contact), and the Master Services Agreement (linode.com/legal/msa).

Address

248 Arch Street, Philadelphia, Pennsylvania 19106, USA