Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Public Storage
P.O. Box 25050
91221-5050 Glendale
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Public Storage service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Public Storage: Easy Method
What is Public Storage
Public Storage Canada is a nationwide self‑storage provider offering month‑to‑month storage unit rentals across provinces with a mix of indoor and outdoor units, climate‑controlled options, and online account tools. Customers rent units, pay monthly, and manage access through facility staff or online portals; policies such as move‑out notice, lock returns, and prorated billing are set by the company and by the local property manager.
How to cancel Public Storage
Cancellation is typically handled at the rental location or through the company’s online/onsite processes rather than through mobile app stores. The most common and straightforward method is to notify the property manager in person and vacate the unit. If you prefer written notice, sending a tracked letter to the customer service address is recommended (see Address section).
- Vacate your unit any day. Provide at least two days’ notice in person to the property manager at the facility where your unit is located.
- Remove your lock when you vacate; leaving the lock on can prevent the facility from accepting the unit as vacated.
- No additional paperwork is normally required by Public Storage Canada when you vacate in person; however, ask the property manager for confirmation (receipt/email) that your unit is closed.
- If you need a written cancellation and confirmation instead of in‑person notice, send a tracked mail (e.g., registered/recorded delivery) including your account name, unit number, move‑out date, and contact details to the customer service address.
- For billing or prorated rent questions, contact the location’s property manager directly; prorating may be available up to the 7th day of the month with sufficient notice.
What happens when you cancel
When you vacate and the facility verifies the unit is empty with the lock removed, your rental is closed and access to the unit is terminated. The unit becomes available for re‑rental. Monthly billing typically stops after your move‑out date, though final charges or prorated rent depend on the facility’s processing and whether the move‑out occurred before any proration cut‑off. Your account records and contact information are retained per company policy for billing and administrative purposes.
Will I get a refund?
Public Storage Canada does not advertise a universal automatic refund policy. In some situations the property manager may prorate rent if you provide sufficient notice and you vacate early - prorations are typically considered up to the 7th day of the month but are handled at the location manager’s discretion. There is no published statutory 14‑day money‑back or cooling‑off right for storage rentals on the company FAQ. Separately, an unused lock in original condition may be returned for a refund if returned within 30 days of move‑in by handing it to the property manager or placing it in the facility drop box.
Public Storage plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Example - Ontario, 10×10 ft | C$142 - 395 per month | Monthly | Size: 10×10 ft; varies by city and facility |
| Example - Alberta, 5×5 ft | C$79 - 143 per month | Monthly | Size: 5×5 ft; varies by facility |
Your consumer rights in Canada
Storage unit rentals are generally month‑to‑month commercial agreements rather than retail products subject to a universal cooling‑off period; Public Storage Canada’s FAQ does not list a statutory 14‑day cancellation right. You should expect to provide the required two days’ notice to vacate and to work with the facility manager on any prorated charges - proration up to the 7th of the month has been reported but is subject to location manager discretion. You are entitled to a refund for an unused lock returned within 30 days in original condition. Because complaint resolution and responses have been flagged in third‑party reports (e.g., BBB history), keep written proof of your move‑out and any communications to preserve your rights and to assist with dispute resolution if needed.
Customer experiences
Reviews are mixed. Many customers praise the convenience of online rental, clean and secure units, and helpful onsite staff at certain locations. Positive reports highlight attentive managers and a simple rental process. Negative feedback commonly cites unexpected price increases, billing and proration disputes, difficulty contacting support remotely, and facility issues such as cleanliness or damage at some sites. The Better Business Bureau record shows instances of unresolved complaints, so experiences vary by facility and management.
Documentation checklist
- Account holder name, phone, and email; unit number and facility address
- Move‑out date and statement that unit is empty and lock removed
- Copy/photo proof of empty unit (optional but helpful)
- Receipt or written confirmation of notice from property manager (if provided)
- Original lock (if returning within 30 days) or proof of lock return
- Copy of your rental agreement/lease and recent billing statements
- If sending by tracked mail: tracking number and a copy of the letter sent
Common mistakes
Failing to remove the lock at move‑out is one of the most common errors - the facility cannot accept the unit as vacated while your lock remains. Another frequent issue is not getting written confirmation of the move‑out; verbal notices can be disputed later. Assuming an automatic prorated refund without confirming with the property manager can lead to unexpected charges. Also, attempting to cancel through the app store or expecting app‑store subscription flows to apply will not replace facility or location cancellation procedures.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In person at facility (most common) | Possible prorated rent (up to 7th day at manager discretion); lock refund if applicable | Low - straightforward when you speak to the property manager |
| Tracked mail to customer service | Depends - requires clear documentation; prorate/credit depends on location | Medium - slower, requires proof of delivery and clear account details |
| App Store / Google Play | No facility‑documented cancellation via app store; app‑store subscription flows not applicable | High/Unclear - not documented by Public Storage Canada; contact facility instead |
After cancelling
After you vacate, request and keep written confirmation (email or signed receipt) that the unit is closed and note the final date of billing. If you expect any prorated refund or a lock refund, follow up in writing with the property manager and keep copies of communications. If you need company policy references or help resources, the Public Storage Canada cancellation FAQ and billing pages are the primary official sources; for lock returns see the Public Storage support article. For third‑party feedback read recent customer reviews to understand local facility reputation before you move out.
Helpful links (official resources): Public Storage Canada - Cancel Lease Agreement FAQ, Public Storage Canada - Billing / Proration FAQ, Public Storage - How to Return a Lock for a Refund.
Address
For written correspondence or tracked mail, include your account details and send to:
Public Storage, P.O. Box 25050, Glendale, CA 91221‑5050, Attn: Customer Service