Serviço de cancelamento N.º 1 em The Netherlands
Senhora, Senhor,
Notifico através desta a minha decisão de pôr termo ao contrato relativo ao serviço Wetransfer.
Esta notificação constitui uma vontade firme, clara e inequívoca de cancelar o contrato, com efeito na primeira data possível ou de acordo com o prazo contratual aplicável.
Solicito que tome todas as medidas úteis para:
– cessar toda a faturação a partir da data efetiva de cancelamento;
– confirmar-me por escrito a boa tomada em conta deste pedido;
– e, se for o caso, transmitir-me o extrato final ou a confirmação de saldo.
Este cancelamento é-lhe dirigido por correio eletrónico certificado. O envio, a datação e a integridade do conteúdo estão estabelecidos, o que faz dele um escrito comprovativo que responde às exigências da prova eletrónica. Dispõe portanto de todos os elementos necessários para proceder ao tratamento regular deste cancelamento, de acordo com os princípios aplicáveis em matéria de notificação escrita e de liberdade contratual.
De acordo com as regras relativas à proteção de dados pessoais, solicito também:
– que elimine todos os meus dados não necessários às suas obrigações legais ou contabilísticas;
– que encerre qualquer espaço pessoal associado;
– e que me confirme a eliminação efetiva dos dados segundo os direitos aplicáveis em matéria de proteção da vida privada.
Conservo uma cópia integral desta notificação assim como a prova de envio.
Cancellation Wetransfer: Easy Method
What is Wetransfer
What is Wetransfer
WeTransfer is an online file‑sharing service that lets users send large files without traditional email attachments. It offers a free tier with limited transfer size and expiry, plus paid plans (Starter, Ultimate, Teams/Workspace) that add larger upload limits, longer expiry or unlimited transfers, and business features such as branding and advanced controls.
How to cancel Wetransfer
- Via Web (WeTransfer website): Log into your paid account → select the Workspace name → Account settings → Plan and payment → Manage plan → Cancel plan → tick the disclaimer → Cancel subscription → confirm in the pop‑up. The subscription remains active until the end of the current billing period; active transfers are kept for 28 days before deletion. See WeTransfer help: How to cancel your website subscription.
- Via App Store (iOS): Open iPhone/iPad Settings → tap your Apple ID → Subscriptions → select WeTransfer → Cancel Subscription → Confirm. The subscription is managed by Apple and ends at the end of the billing period. See WeTransfer help: Cancelling iOS subscriptions.
- Via Google Play (Android): Open Google Play → Profile → Payments & subscriptions → Subscriptions → select WeTransfer → Cancel subscription → follow the on‑screen instructions. Cancellation takes effect at the end of the billing period. See WeTransfer help: Cancelling Android subscriptions.
What happens when you cancel
When you cancel a paid WeTransfer subscription it remains active until the end of the paid billing period; you keep paid features for that remainder. Transfers and files created while your subscription was active are retained for up to 28 days after cancellation before deletion. Auto‑renewal will stop, but you should keep confirmation (screenshot or email) of the cancellation in case of billing disputes.
Will I get a refund?
WeTransfer's policy generally does not provide refunds for valid charges except as allowed by its Refund Policy. Shorter‑term plans (weekly/monthly) may be eligible for refund within about 20 days of the charge and yearly plans within about 60 days, per the support guidance; one article also references a 14‑day website refund window. Enterprise purchases via the Sales team are not eligible for refunds. If you bought through the iOS App Store or Google Play, refunds must be requested through Apple or Google respectively (WeTransfer cannot grant App Store refunds). Refunds via the website are normally processed back to the original payment method and can take approximately 5 - 10 business days; SEPA, iDEAL or Teams plan refunds require opening a support ticket. Exceptions and eligibility can vary by circumstance, so collect records and contact support promptly if you believe you have a valid refund case. See WeTransfer Refund Policy, iOS refund guidance, and Google Play refund guidance.
Wetransfer plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | Up to 3 GB total per month, up to 10 transfers, 7‑day expiry; includes password protection & file requests |
| Starter | Approx. C$6.99/month (billed USD 6.99) | Monthly | Up to 300 GB per month, up to 10 transfers, includes premium features |
| Starter | Approx. C$85/year (based on US$7/year) | Annual | Same as monthly Starter |
| Ultimate | Approx. C$25 - C$26/month (based on US$19 - 25) | Monthly | Unlimited transfers, unlimited size, custom branding, unlimited reviews & portals |
| Ultimate | Approx. C$244/year (based on US$149/year) | Annual | Equivalent to US$149/year pricing; roughly C$244 total (~C$20.30/mo) |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws which can provide rights beyond a vendor's stated refund or cancellation terms. If marketing was misleading, auto‑renewal was not clearly disclosed, or a service fails to deliver material features, provincial laws (for example Ontario's Consumer Protection Act) may support additional remedies, including refunds. If WeTransfer won't provide a refund or fails to honour cancellation, you may file a complaint with your provincial consumer protection agency, request a chargeback through your payment provider, or seek other remedies permitted under Canadian law. Always keep receipts, transaction IDs and correspondence to support any claim.
Customer experiences
User reviews are mixed. Positive feedback highlights WeTransfer's simple, drag‑and‑drop interface, reliability for large file sharing, and time saved by easy transfers. Many users report daily workplace use with satisfaction. Negative reviews frequently mention slow or failing transfers for some users, unresponsive or unhelpful customer support, billing complaints such as unexpected renewals or price increases, and difficulty or frustration with cancellation and refund processes - especially when purchases were made through app stores or when teams/enterprise billing is involved.
Documentation checklist
- Account email and username; screenshots of Account > Plan and payment page showing current plan
- Receipt or transaction record (payment date, amount, transaction ID)
- Cancellation confirmation screenshot or email (if available) and the date you cancelled
- Evidence of unwanted charges after cancellation (bank statements or card transactions)
- Any support ticket numbers, written correspondence with WeTransfer or the app store
- If purchased via Apple/Google, the App Store/Play Store order ID and purchase page screenshot
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling on the website when the subscription is managed by Apple or Google), not confirming the final cancellation pop‑up, and failing to keep evidence of cancellation. Users also assume an immediate stop to billing - most cancellations take effect at the end of the billing cycle - so unexpected charges can appear if the timing is misunderstood. Other mistakes include missing the refund window, downgrading instead of cancelling and expecting an automatic refund, and not opening a support ticket for SEPA/iDEAL/Teams purchases that require manual processing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (WeTransfer account) | Refunds handled by WeTransfer per policy (self‑service refund page; 5 - 10 business days typical); eligibility windows vary | Medium (follow account settings and refund page; SEPA/iDEAL/Teams may need support) |
| App Store (iOS) | Refunds must be requested through Apple (reportaproblem.apple.com); WeTransfer cannot issue iOS refunds | Varies (Apple handles refunds; process is via Apple’s portal) |
| Google Play (Android) | Refunds requested through Google Play 'Report an issue' flow; WeTransfer cannot directly issue Google Play refunds | Varies (Google’s in‑app support flow; may require following specific steps) |
After cancelling
After you cancel, save confirmation and monitor your billing method for any unexpected charges. If you need a refund or dispute a charge, start with WeTransfer support and use the self‑service refund page if eligible. For iOS purchases use reportaproblem.apple.com; for Android use Google Play's refund/report tools. Helpful WeTransfer support links: cancellation guide (How to cancel your website subscription), unsubscribe guidance (How to unsubscribe/cancel), refund policy (Refund Policy), and App Store/Google Play refund instructions (iOS refunds, Google Play refunds).
Address
WeTransfer B.V., Willem Fenengastraat 19, 1096 BL Amsterdam, The Netherlands