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Cancellation service #1 in Canada
Domestika is an online learning platform focused on creative and professional skills such as design, illustration, photography and related fields. It offers individual courses for one-time purchase and a subscription product called Domestika Plus that provides access to additional credits, discounts or content via web and mobile apps.
When you cancel a Domestika Plus subscription, renewal is stopped and you retain access for the remainder of the paid billing period; Domestika does not prorate or refund charges already processed for that period. For one-time course purchases on the web, access remains to the purchased course content unless a refund is approved under Domestika’s refund rules. If you purchased via Apple App Store or Google Play, cancellations and any changes to access are governed by those platforms. Domestika retains account and purchase records according to its privacy policy; cancelling a subscription does not automatically delete your account or purchased course history unless you request account deletion separately.
Refunds depend on how you bought the product and what you bought. For web purchases, one-time course purchases are eligible for a full refund within 14 calendar days provided you have not substantially consumed the course content. Domestika Plus subscriptions, free trials and courses purchased with a free trial are non-refundable on the web; cancelling only prevents future renewals. In-app purchases made through the Apple App Store or Google Play must be requested directly from those platforms and are handled under their refund policies, which vary by case. The right-of-withdrawal rules that apply in the EU/UK do not automatically apply in the same way in Canada; Domestika’s 14-day refund offering for direct purchases is a voluntary company policy rather than a statutory Canadian requirement. See Domestika’s refund policy: Refunds and Exchanges Policy.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Domestika Plus - 1 Month (via iOS App Store) | C$24.99 | Monthly | Listed in Canadian App Store; in‑web pricing is typically shown in USD (e.g., $33.90/month or $174.50/year) and may vary by location. |
| Web - Domestika Plus | $33.90 | Monthly | Displayed on the website in USD; web localization may vary by IP and is not guaranteed to show CAD. |
| Web - Domestika Plus (annual) | $174.50 | Yearly | Displayed on the website in USD; Canadian CAD annual web price not explicitly available in the referenced data. |
Canadian federal consumer protection law does not provide the same automatic 14‑day statutory 'cooling‑off' right for digital content that exists in the EU/UK. As a result, refunds for digital services depend on the provider’s published policies and the platform used for purchase. Domestika’s published 14‑day refund policy for direct web course purchases is a voluntary policy and should be treated as such. If you paid through Apple or Google Play, their refund and dispute procedures apply and are separate from Domestika’s policy. If you believe a charge is unauthorized or the vendor engaged in misleading practices, you can also contact your payment provider (bank or card issuer) to dispute the charge and, if necessary, seek guidance from provincial consumer protection authorities.
Customer reviews are mixed. Some users praise Domestika for high-quality, detailed creative courses. Other users report serious problems: unexpected or large subscription charges, difficulty cancelling or identifying subscription sources, and limited or unsatisfactory responses from customer support. Several reviewers allege unclear or deceptive sign-up flows and claim automated or slow support made refunds and issue resolution difficult. These mixed reports suggest it helps to keep clear records of purchases, subscription receipts and the platform used for payment to improve the chances of a smooth cancellation or refund request.
Common errors include trying to cancel the wrong place: for iOS subscriptions many users forget to cancel in the Apple ID subscriptions area and assume cancelling in the app is sufficient. Another frequent mistake is assuming a free trial or low-cost course means no later subscription charge; verify if the purchase enrolled you into a recurring plan. Users sometimes use multiple emails or payment methods and then cannot find the correct account to cancel. Finally, relying solely on in-app chat or automated replies without saving confirmation can make it harder to prove cancellation attempts later.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct purchase) | One-time courses: refundable within 14 days if not substantially consumed; Domestika Plus subscriptions: non-refundable | Low to Medium - cancellation via account page is straightforward, but refunds can be limited and support response varies |
| Android (Google Play) | Refunds must be requested from Google Play (policies vary); Domestika cannot directly issue in-app refunds | Medium - must manage subscription through Google Play; platform refund decisions vary |
| iOS (App Store) | Refunds must be requested from Apple (App Store policies apply); Domestika directs users to Apple | Medium to High - Apple handles refunds and cancellations; users sometimes report delays or denials |
Keep copies of your cancellation confirmation and continue to check your bank or card statements to ensure no further charges occur after the paid period ends. If you need to request a refund for a web purchase, follow Domestika’s refund procedure: Refunds and Exchanges Policy. For issues with App Store or Google Play purchases, request a refund through the relevant platform: for Apple see your Apple ID subscriptions and Apple support, and for Google Play use the Google Play Help > Refunds section. If you encounter unauthorized charges or unhelpful support, contact your payment provider to dispute the charge and consider contacting your provincial consumer protection office for advice.
For formal communications you may send written notices. It is often recommended to use registered mail (for traceability) to a postal address associated with the company. One available address is:
Domestika Inc., 2001 Addison St., Suite 300, Berkeley, CA 94704, USA
If you prefer, start with Domestika’s online support channels and include all documentation listed above when requesting cancellation or refund. If you need to send a formal termination by post, registered mail with return receipt (A/R) provides proof of delivery.
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.