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Cancellation service #1 in Canada
Gauthmath is an online/mobile homework-help service and AI-assisted math solver that offers free and paid tiers (often called Gauth PLUS or subscription plans). It provides step explanations and solutions intended to help students with math problems when other help isn’t available.
The service is commonly distributed through its website and via mobile app stores (Apple App Store and Google Play), with subscriptions that auto‑renew unless cancelled.
When you cancel a Gauthmath subscription, your access to paid features typically continues until the end of the current paid billing cycle; auto‑renewal is stopped so you will not be charged again. Content and account data usually remain unless you delete your account - cancelling a subscription is not always the same as deleting account data. If you subscribed through Apple or Google Play, the platform handles future billing and you should see the subscription status change in your account settings.
Gauthmath does not appear to offer an official, generous in‑house refund policy; refund requests are usually subject to the policies of the third‑party billing platform you used (Apple App Store or Google Play). Many users report difficulty obtaining refunds, including cases where refunds were denied for charges that occurred after canceling during a trial. You can request a refund by contacting the platform that charged you (Apple or Google) and by contacting Gauthmath support at [email protected] or [email protected], but success is inconsistent.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Monthly subscription | C$15.49 | Monthly (auto‑renewing) | Auto‑renewing monthly access to Gauth PLUS |
| Gauth PLUS | C$14.99 | Unclear (promotional/in‑app label) | One‑time upgrade or promotional price for PLUS tier |
| Annual subscription | C$64.99 | Annual (auto‑renewing) | Full access for a year |
| Quarterly - Back‑to‑School 2024 | C$39.99 | Quarterly | Promotional quarterly plan |
| Quarterly - 2022 (for new users) | C$40.99 | Quarterly | New‑user quarterly plan |
Under Canadian consumer protection law, digital subscription services must clearly disclose cancellation and refund policies; hidden or misleading terms can be considered deceptive. Consumers generally have rights to cancel and to expect refunds for unauthorized charges or where services were misrepresented. If you believe charges were unauthorized or the service was misrepresented, you can escalate by disputing the charge with your payment provider or filing a complaint with provincial consumer protection authorities or the Competition Bureau.
Because Gauthmath often directs refund responsibility to Apple or Google and lacks a clear in‑house refund policy, Canadian users may need to rely on platform dispute procedures or card issuer chargeback processes when refunds are required.
User reports are mixed. Positive feedback notes that Gauthmath can be helpful - especially for specific homework platforms like Sparx - by providing explanations when parental or teacher help isn’t available. That utility is the reason many users subscribe.
However, several negative reports describe billing and customer‑service problems: users have reported unexpected charges after trials, difficulty cancelling or being charged despite cancelling, inconsistent and sometimes inaccurate answers from the AI, and poor responsiveness from Gauthmath support when refund requests are made. These experiences have led some users to depend on platform refund processes or charge disputes through banks.
Users commonly assume deleting the app cancels the subscription - this does not stop auto‑renewals if the subscription was set up through Apple or Google. Another frequent mistake is canceling within the app but not cancelling the platform (Apple/Google) subscription that actually performs billing. Some users rely on a single email to support and do not keep receipts or screenshots, which makes disputes harder. Finally, many expect immediate refunds after cancellation; in most cases access remains until the billing period ends and refunds are handled separately.
| Method | Refund | Difficulty |
|---|---|---|
| Web (Gauthmath site) | Refunds unlikely from Gauthmath; charged transactions typically handled by payment platform or card issuer | Low for cancellation; refund outcome uncertain |
| App Store (iOS via Apple) | Refunds must be requested through Apple (subject to Apple policy) | Cancellation easy via Settings; refunds moderate to difficult and may be denied |
| Google Play Store (Android via Google Play) | Refunds must be requested through Google Play (subject to Google policy) | Cancellation easy via Play Store; refunds moderate to difficult and may be denied |
| Email to Gauthmath support | Possible but inconsistent; many users report poor responsiveness | High difficulty for refunds; variable response time |
Save your receipts and screenshots immediately after cancelling. If you need to request a refund, start with the platform that billed you: Apple or Google. For Apple refunds see Apple refund requests or Report a Problem. For Google Play refunds see Google Play refund policies. You can also contact Gauthmath support at [email protected] or [email protected], but be prepared to provide the documentation listed above and to escalate to your bank or a consumer protection body if needed.
No valid Canadian postal address for Gauthmath was identified. For billing issues, check the billing records from Apple or Google Play (they show the merchant and billing contact). For support contact Gauthmath by email: [email protected] or [email protected]. If you believe a charge was unauthorized or deceptive, consider contacting your card issuer and your provincial consumer protection office.
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Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.