Cancellation Lingq: Easy Method

What is Lingq

LingQ is an online language-learning platform and app that offers reading, listening, vocabulary tools and optional tutoring features under subscription plans. It is available via the LingQ website and through mobile apps distributed on the Apple App Store and Google Play Store.

How to cancel Lingq

• Android (Google Play): open the Google Play Store → Menu → Subscriptions → select Ling or LingQ → Cancel Subscription. Your access remains until the end of the paid billing period. More details: LingQ cancel help (Google Play).
• iOS (App Store): on your iPhone/iPad go to Settings → your name → Subscriptions (or open App Store → your account → Subscriptions) → select Ling or LingQ → Cancel Subscription. Unsubscribing in the App Store is required; LingQ cannot cancel App Store subscriptions for you. More: LingQ cancel help (App Store).
• Web (Ling Web): log in at LingQ.com → Profile → Settings → choose Cancel or select "Change Plan" to downgrade to the free plan. Note: deleting or uninstalling the app does not cancel a subscription purchased through a store or the website. More: LingQ web cancellation.
• Registered-mail option (recommended for formal cancellation): send a written cancellation letter by registered mail (raccomandata A/R) to The Linguist Institute Ltd at the corporate address (see Address section below). Email or phone requests alone are not sufficient for formal cancellation in many cases; use the proper channel for your purchase method and keep proof.

What happens when you cancel

When you cancel a subscription purchased through a store (App Store or Google Play), the subscription stops auto-renewing but you retain access until the end of the already-paid billing period. When you cancel a web (Ling Web) subscription, you may be downgraded to the free plan at the current period end or immediately depending on the action chosen. Cancelling does not automatically delete your LingQ account or personal data; account content and saved history typically remain unless you request account deletion through the site or support. Keep records (receipts, screenshots) of cancellation confirmations and any correspondence.

Will I get a refund?

Refund entitlement depends on how you subscribed and timing. If you subscribed via the Apple App Store (iOS), refunds must be requested from Apple, not LingQ; Apple’s processing times vary (examples: up to 48 hours for store credit, up to 60 days for mobile billing refunds, up to 30 days for other payment methods). If you subscribed via Google Play or directly on Ling Web, LingQ may grant a full refund if you request it within 30 days of payment by emailing [email protected]; refunds processed by LingQ for web purchases typically take about 5 - 10 business days. LingQ’s Terms of Service state a 30-day full refund window for Premium accounts if you are unsatisfied during the first 30 days; after that period, their policy generally disallows refunds, prorated or otherwise. For web purchases, a separate Money-Back Guarantee can apply in cases of significant technical issues or lack of visible results after following a personalized plan for 14+ consecutive days, but such claims require proof of usage and are evaluated by LingQ.

Lingq plans and pricing

Your consumer rights in Canada

Canadian consumer protection is provincially regulated and can include cooling-off periods for some purchases; examples cited in various provinces are 10 - 14 days for certain contracts, but rules differ by province and by whether a purchase is made in-person, online, or via a platform. Purchases made through Apple or Google are subject to the app stores’ refund and dispute processes. LingQ’s own 30-day refund policy for web purchases may align with or exceed some provincial expectations, but it does not explicitly replace statutory rights. If you believe a marketing practice (for example, misleading discounts or unexpected recurring charges) is deceptive, provincial consumer protection laws and the Competition Bureau provide channels for complaints; keep all evidence when filing a complaint.

Customer experiences

Reviews are mixed. Some users praise LingQ’s immersive learning method, saying it supports vocabulary retention and steady progress compared with other tools. Positive accounts highlight motivation and useful features like SRS and content imports. On the other hand, many users report frustration with cancellation and customer service - examples include difficulty finding the correct cancellation flow, ignored email requests, unexpected post-cancellation charges, or confusing billing information. Complaints also mention unclear interface elements and dissatisfaction with some promotional pricing practices. These recurring themes suggest documenting all steps and confirmations when you cancel or request a refund.

Documentation checklist

• Account email and username; date of subscription start and renewal dates
• Order ID / transaction receipt from Apple, Google Play, or LingQ web
• Screenshots showing subscription status, billing, and any cancellation attempts
• Copies of emails sent to support and any replies; registered-mail receipt if you sent a letter
• Bank/credit-card statement entries showing the charge (for dispute evidence)

Common mistakes

A number of avoidable errors lead to continued charges or denied refunds. The most frequent is uninstalling the LingQ app without cancelling the subscription in the App Store or Google Play - this does not stop auto-renewal. Some users rely on emailing support or calling and assume the subscription is cancelled; for store subscriptions, only the store account holder can cancel through the store. Delaying cancellation until after a renewal date often results in being charged for an additional period. Not retaining confirmation screenshots, receipts, or registered-mail tracking makes refund disputes harder to resolve. Example: a member thought they had cancelled by messaging support, but because there was no cancellation in the App Store and no written confirmation, the subscription auto-renewed and required a refund request through Apple.

Comparative recap

After cancelling

After you cancel, keep confirmation evidence (emails, screenshots, or registered-mail receipts) until you verify billing has stopped. If you need a refund, act quickly - follow the platform-specific process: Apple refunds via Apple Support, Google Play via Google, Ling Web refunds via [email protected]. For how-to steps and policy details see LingQ’s help pages: cancellation help how to cancel, refund details refunds & requests, and the Terms of Service LingQ Terms. If you consider sending a formal cancellation letter, use registered mail and retain the tracking and delivery confirmation.

Address

The Linguist Institute Ltd
200‑2232 Marine Drive
West Vancouver, British Columbia V7V 1K4
Canada