Cancellation Top Hat: Easy Method

What is Top Hat

Top Hat is an education platform used by instructors and students for interactive classroom activities, assessments, and course content delivery. Institutions or individual instructors provide access, and students typically purchase a license or access key to use Top Hat for a term, year, or lifetime access depending on the option offered by their institution or bookstore.

How to cancel Top Hat

• If you are within the 14‑day free trial or within 14 days after payment (the Refund Period), request cancellation following Top Hat’s Refund Process: deregister from the course (this triggers cancellation) and submit your refund request through the method indicated on Top Hat’s website or support pages; if you purchased directly on Top Hat’s website, request the refund from Top Hat; if you purchased via a campus bookstore access key, contact the bookstore for any refunds.
• If you prefer postal confirmation, send a written cancellation request to Top Hat’s Canadian office (see Address section) via registered mail with return receipt for proof of delivery.
• If your purchase was made through an app platform (App Store or Google Play), consult that store’s refund/cancellation procedures because Top Hat’s documentation does not specify store-based cancellation steps.

What happens when you cancel

Cancellation requires deregistration from the course; once deregistered, you will lose access under that license and all associated records in Top Hat (including grades) will be permanently deleted. If you cancel during the trial or Refund Period and meet Top Hat’s conditions, your purchase can be refunded; after the Refund Period ends, Top Hat’s policy indicates no further refunds are available. If you used a bookstore access key, cancellation and refunds are handled by the bookstore and not directly by Top Hat.

Will I get a refund?

Top Hat provides a 14‑day free trial and a 14‑day refund period beginning after payment. If you cancel within either window and meet Top Hat’s refund requirements, you are entitled to a refund. Refunds are only available for purchases made directly through Top Hat’s website - purchases made via campus bookstore access keys must be handled through the bookstore. Refund requests processed by Top Hat are typically handled within approximately three to five business days, though it can take an additional 10 - 15 business days for funds to appear in your account. Reports from users indicate refunds requested after the 14‑day window are unlikely to be granted.

Top Hat plans and pricing

Note: Top Hat’s official site lists prices in USD and does not show CAD conversions. The Canadian prices above reflect Dalhousie University bookstore offerings and may differ across institutions.

Your consumer rights in Canada

Under Ontario and Canadian consumer-protection principles for digital content, purchasers often have a statutory right of withdrawal or limited cancellation window for digital goods; Top Hat’s 14‑day trial and 14‑day refund period align with common consumer protections for digital purchases. If you bought through the Apple App Store or Google Play, those platform purchases are subject to the app stores’ refund and withdrawal rules, which may differ from Top Hat’s policies - Top Hat’s terms generally do not override the App Store or Play Store processes, so consult the relevant store for refunds made through those channels.

Customer experiences

Reviews are mixed. Educators on review sites often describe Top Hat as intuitive and flexible, and commend an active development team and regular updates. Some students find the platform easy to use and helpful for in-class learning. Negative feedback includes issues with handling mathematical notation and LaTeX, and concerns that the pricing model can be inefficient when licenses are purchased for longer periods than actually needed. Users also report that refunds are time-sensitive - requests submitted after the refund window are unlikely to succeed.

Documentation checklist

• Purchase confirmation or receipt (showing date and purchase method)
• Order number or license/access key
• Course deregistration confirmation or evidence you removed the license
• Any correspondence with Top Hat or your bookstore about the purchase
• If sending by post: a copy of your written cancellation and proof of registered-mail delivery (return receipt)

Common mistakes

Common errors include waiting past the 14‑day refund window before requesting a refund, trying to get a refund from Top Hat when the purchase was made via a campus bookstore (bookstore purchases must be handled through the bookstore), and failing to deregister from the course (deregistration is required to complete cancellation). Another frequent mistake is assuming app store purchases will be refunded using Top Hat’s processes - App Store and Google Play purchases follow those platforms’ rules, not Top Hat’s direct-refund process.

Comparative recap

After cancelling

After you cancel, confirm you have been deregistered and keep copies of any confirmation messages or return‑receipt proofs. If you expect a refund and do not see it within the stated processing window, contact Top Hat support with your purchase details and proof of the refund request. For bookstore purchases, contact the bookstore directly. For app-store purchases, follow the refund request steps on the App Store or Google Play support pages. Helpful links: Top Hat user agreement and refund info, third‑party guides, and app‑store support pages (links below).

Address

Top Hat 151 Bloor Street West Suite 200 Toronto, Ontario M5S 1S4 Canada

For postal cancellation requests, send a written cancellation letter to the above address and, if possible, use registered mail with return receipt (raccomandata A/R) or your country’s equivalent to obtain proof of delivery.

Helpful links: Top Hat User Agreement, Subscribed.fyi: How to cancel Top Hat, Apple: Request a refund for apps and media, Google Play: Request a refund, Capterra: Top Hat reviews, Reddit: user report about Top Hat refunds.