Cancellation Eat Pass: Step-by-Step Guide

What is Eat Pass

Eat Pass was the subscription program introduced in 2020 (originally as “Eats Pass”) that provided reduced delivery fees and order discounts for frequent users of Uber Eats. The offering is now presented under the name “Uber One” in Canada while keeping the same benefits and pricing structure as the original Eat Pass.

How to cancel Eat Pass

• Open the Uber or Uber Eats app and sign in to the account that holds the subscription. Tap your profile or account menu, choose “Payments” or “Eats Pass / Uber One” (wording may vary), then select “Manage subscription” or “Cancel membership” and follow the on‑screen prompts to confirm cancellation.
• If your subscription was purchased through Apple (App Store) or Google Play, cancel via your Apple ID or Google Play subscriptions settings (not from the Uber app) to stop future billing.
• If you prefer written notice or need proof of delivery, send a signed cancellation letter by registered mail (Raccomandata A/R) to the company address: Eatinerando S.r.l., Via Tiziano Aspetti 29, 35132 Padova. Keep the tracked receipt and delivery confirmation.
• If there is a problem, contact Uber Eats support through the app’s Help section or via the web help centre and request confirmation of cancellation in writing (screenshot or email).

What happens when you cancel

When you cancel, most subscriptions remain active until the end of the current billing period; automatic renewal is stopped so you will not be charged for the next cycle. You should receive a confirmation of cancellation in the app or by email. Your account history and basic subscription records are typically retained by the provider for a period required by their data retention policies; you can request copies of relevant receipts or communication for your records.

Will I get a refund?

Refunds depend on the provider’s policy and the circumstances. Generally, cancelling stops future billing but does not automatically produce a pro‑rata refund for the time already paid for. Refunds are more commonly granted for duplicate charges, billing errors, or in cases where the service was not delivered as promised. If you believe you are owed a refund, gather evidence (receipts, order IDs, screenshots), contact Uber Eats support through the app, and, if needed, dispute the charge with your payment provider or app store. Keep in mind that subscriptions purchased and billed through Apple or Google require refund requests to be processed via their respective support channels.

Eat Pass plans and pricing

Your consumer rights in Canada

In Canada you are entitled to clear disclosure of recurring charges and the terms of automatic renewal. If you were charged without your authorization or if the subscription terms were not properly disclosed, you may be able to dispute the charge with your payment card issuer or request remediation from the merchant. For billing or fraud concerns you can contact your bank or card company, and report scams to the Canadian Anti‑Fraud Centre (antifraudcentre-centreantifraude.ca). For broader consumer protection guidance, check federal resources at the Government of Canada (canada.ca/en/services/consumer.html) and the Financial Consumer Agency of Canada (canada.ca/en/financial-consumer-agency.html), and contact your provincial consumer protection office for local rules on automatic renewals and unfair practices.

Customer experiences

Many users report that cancelling via the Uber or Uber Eats app is straightforward and effective at stopping future charges, provided the correct account and billing method are used. Some customers experience delays in receiving a written confirmation or need to contact support when charges continue due to billing through Apple or Google. When refunds are required for billing errors or duplicate charges, response times and outcomes can vary and occasionally require escalation to the payment provider or a consumer protection body.

Documentation checklist

• Account email and username; subscription screenshots or "Manage subscription" screen; billing dates and receipts; order IDs for relevant transactions; payment method statements showing charges; any correspondence with support (screenshots or emails); registered mail tracking receipt if you sent a letter.

Common mistakes

Common errors include cancelling the wrong account (multiple Uber accounts can exist under different emails or phone numbers), assuming deleting the app cancels the subscription, or forgetting that purchases billed through the App Store or Google Play must be cancelled via those stores. Another frequent issue is not saving confirmation of cancellation - without it, resolving a wrongful renewal can be harder. If you expect a refund or dispute a charge, lack of clear documentation can delay resolution.

Comparative recap

After cancelling

After you cancel, save any cancellation confirmation (screenshot, email, or registered‑mail receipt). Monitor your payment statements for any unexpected renewals and contact your payment provider promptly if you see unauthorized charges. Useful help pages: Uber help (help.uber.com), Uber Canada pages (uber.com/ca/en), Apple subscriptions support (support.apple.com/en-ca/HT202039), and Google Play subscriptions support (support.google.com/googleplay/answer/7018481). If you need assistance with payment disputes or consumer protection, see the Government of Canada consumer resources (canada.ca/en/services/consumer.html) and the Financial Consumer Agency of Canada (canada.ca/en/financial-consumer-agency.html).

Address

Eatinerando S.r.l. - Via Tiziano Aspetti 29, 35132 Padova