Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Fantuan
300‑9200 Glenlyon Pkwy
V5J 0B3 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fantuan service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Fantuan: Easy Method
What is Fantuan
Fantuan is a food delivery and logistics platform operating in parts of Canada that connects customers with local restaurants and couriers via mobile apps and web interfaces. It offers order placement, delivery, and in some reports a membership option; customer support and cancellation are handled primarily through the app’s Help features.
How to cancel Fantuan
- In-app order cancellations and issues: open the Fantuan app, go to Help → Report an issue, select the relevant order and follow the prompts to request cancellation or report a problem; this is the primary cancellation channel cited by Fantuan.
- Account deletion (distinct from canceling an order): on mobile (Fantuan or Chowbus apps), go to Account → Settings → Delete Account and confirm to remove your account.
- If you prefer a written notification or want stronger proof of receipt, send a registered mail (raccomandata A/R) cancellation/notice to Fantuan’s corporate office (see Address section) and keep the mailing receipt and tracking information.
- You can also email feedback@fantuan.ca to document your request; include order numbers, timestamps and screenshots.
What happens when you cancel
Cancelling an individual order typically stops processing for that specific order if done before the restaurant accepts or the courier is assigned; outcomes vary and are handled case-by-case via Fantuan support. Deleting your account removes your ability to sign in and place new orders, but it is separate from order cancellation - deleting an account does not automatically refund completed orders.
Memberships (where present) may stop future renewals if you cancel before the next billing cycle, but users report cases of unexpected renewals; retain evidence of cancellation. Fantuan may retain certain account and transaction records for operational and legal reasons even after cancellation or account deletion.
Will I get a refund?
Fantuan’s stated practice is that charges for completed and delivered orders are final and non‑refundable, although the company may grant refunds or credits at its sole discretion on a case‑by‑case basis. There is no public mention of an automatic statutory 14‑day cooling‑off refund right in Fantuan’s materials; refunds therefore appear discretionary rather than guaranteed.
If a refund is issued, app credits typically appear within 24 - 48 hours while card refunds can take 5 - 10 business days due to bank processing. If you believe a charge is unauthorized or the merchant refuses a reasonable remedy, you may pursue your payment provider’s dispute process (credit card chargeback, PayPal claim, etc.).
Fantuan plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Undisclosed "membership" (reported) | US$9.99 / ~C$13.50 | Monthly | Not publicly specified; users report automatic membership charge with unclear benefits |
Your consumer rights in Canada
Canada’s consumer protection laws vary by province but can include cooling‑off periods and protections for distance sales in some circumstances. Fantuan’s publicly available policies do not explicitly reference statutory 14‑day cancellation rights, and their refund policy is presented as discretionary. Depending on the province and the type of purchase, you may still have statutory rights; if Fantuan’s terms conflict with local consumer protection law, statutory protections generally prevail.
If you cannot resolve an issue with Fantuan, consider using your payment provider’s dispute process and, if needed, contacting your provincial consumer protection office for guidance or complaints related to unfair practices or undisclosed charges.
Customer experiences
User feedback is mixed. Some customers rate the app positively for ease of use and improvements, but many complaints exist about hidden or unexpected charges (including reported monthly membership fees), difficulty cancelling orders or subscriptions, poor customer service, cold or late deliveries, and challenges obtaining refunds. Several public complaint sources cite forced tipping, opaque pricing, and instances where users had to escalate to banks or consumer agencies to resolve charges.
Documentation checklist
- Order number(s), date/time stamps, and screenshots of the order and app pages.
- Receipts or payment confirmation (email or in‑app), bank or card statements showing the charge.
- Copies of in‑app messages, Help reports, email exchanges, or support ticket numbers.
- Proof of registered mail (tracking and delivery receipt) if you send a paper cancellation to the corporate office.
Common mistakes
Common errors include assuming a completed or delivered order is eligible for an automatic refund, waiting too long to report an issue, cancelling an account without first documenting outstanding orders, and relying solely on verbal or unenclosed app interactions without saving screenshots or timestamps. Another frequent mistake is not checking bank statements or subscription billing details, which can delay detection of automatic membership charges.
To avoid these issues, cancel or report problems as soon as possible, keep copies of all correspondence and receipts, and review account billing settings regularly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app Help → Report an issue | Discretionary (credits/refunds possible) | Low - Medium (fastest merchant channel but outcome varies) |
| Email to feedback@fantuan.ca | Discretionary (depends on response) | Medium (useful for written record) |
| Registered mail to corporate office | May strengthen proof of notice; refund still discretionary | Medium - High (slower but gives official receipt) |
| Payment provider dispute (credit card/PayPal) | Possible recovery via issuer rules | Medium - High (procedural, may take time) |
After cancelling
Keep all documentation and follow up if you do not receive acknowledgement or a refund decision within a reasonable timeframe. Use the in‑app Help for initial reports: Fantuan FAQ & Help. If you receive a partial credit or refund, monitor your bank/card account for the stated processing window (app credits 24 - 48 hours; card refunds 5 - 10 business days as reported).
If a charge appears unauthorized or Fantuan refuses a reasonable remedy, contact your payment provider to start a dispute or chargeback and consider filing a complaint with your provincial consumer protection agency. For additional context on reported refund timelines, see a third‑party summary here: Refund & processing notes.
Address
Fantuan corporate office (for registered mail / formal notice):
300‑9200 Glenlyon Pkwy, Burnaby, British Columbia V5J 0B3, Canada