Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Fresh City Farms service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Fresh City Farms: Easy Method
What is Fresh City Farms
Fresh City Farms is a Toronto-based online grocer and subscription produce service that delivers fresh, locally sourced fruits, vegetables, prepared foods and meal items to customers in the Greater Toronto Area. They operate both one‑off orders and recurring produce bag subscriptions, with a customer-facing help center and Member Support for account and delivery management.
How to cancel Fresh City Farms
- On the web: Log into “My Account” at Fresh City Farms, go to “Delivery & Contact Info” and click “Cancel Account” to stop future deliveries. For the official guide see Fresh City Farms - How do I cancel?.
- Or contact Member Support by email, text or phone before your order deadline to request cancellation; follow any instructions they provide to confirm the change. If you prefer a paper trail, send a registered letter (for proof of receipt) to the company address and follow up by emailing member@freshcityfarms.com or calling 416‑ORGANIC.
What happens when you cancel
When you cancel, future scheduled deliveries should stop and your subscription will not renew. Access to any member-only ordering interfaces typically remains available so you can review past orders and account information, but you will no longer be charged for upcoming deliveries after cancellation is processed. The company may retain your account data for operational, billing and legal purposes consistent with its privacy practices; if you need data deletion or portability, request it explicitly through Member Support.
Will I get a refund?
Fresh City Farms does not appear to publish a formal, statutory-style refund policy (for example a 14‑day automatic refund right) on its public help center as of the latest check. In practice, customers report that Fresh City Farms has provided credits or refunds in some cases (damaged or missing produce, order errors), but such outcomes are handled on a case-by-case basis rather than by a clearly posted universal guarantee. If you believe you are owed money after cancellation (for example, a prepaid delivery not fulfilled), contact Member Support promptly with documentation; if the company refuses and you paid by card, you may consider contacting your card issuer about a dispute, and retain all correspondence and receipts.
Fresh City Farms plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Minimum Order Requirement | C$27.00 | Per order | Minimum spend to place any order |
| Delivery Fee (Standard All‑Day) | C$3.00 - C$3.50 | Per order | Delivery fee for orders under C$75 |
| Free Delivery Threshold | C$75.00 | Per order | Delivery is waived for orders ≥ C$75 |
| Produce Bag Subscription - Small | C$28.00 | Per bag (weekly or bi‑weekly) | Suitable for two people; delivered; customizable |
| Produce Bag Subscription - Value | C$45.00 | Per bag (weekly or bi‑weekly) | Suitable for up to five people; delivered; customizable |
| Meal Jar Starting Price | C$9.99 | Per serving | Starting price per serving for meal jars |
Your consumer rights in Canada
The publicly available Fresh City Farms materials do not prominently cite statutory 14‑day cancellation or uniform refund rights under Canadian provincial consumer protection law. Provincial rules vary (for example, Quebec has strong consumer‑contract protections), and some online purchase protections may apply depending on the province, the payment method and the nature of the contract. Where a formal right is not posted by the merchant, customers typically rely on the company’s internal goodwill actions (credits or case-by-case refunds) or on dispute resolution through their payment provider. If you believe a statutory right applies in your province, consider seeking independent legal advice or contacting your provincial consumer protection office for guidance.
Customer experiences
Reviews are mixed but often note reliable delivery, wide product variety and generally high-quality produce. Many customers praise responsive customer service and instances where credits were issued for problems. On the other hand, negative feedback includes inconsistent produce quantity or quality between weeks, items being out of stock without prior notice, and limited ability to select substitutions. These patterns suggest the company resolves many individual issues but may have operational variability from week to week. For third‑party commentary see listings and reviews such as on Yelp.
Documentation checklist
- Account email/username and phone number used with Fresh City Farms
- Subscription or order numbers and the date of the next scheduled delivery
- Clear statement of the action you want (cancel subscription, stop deliveries, request refund)
- Copies/screenshots of account cancellation pages, confirmation emails or support replies
- Registered letter receipt (proof of delivery) if you mailed a cancellation
- Records of calls, texts or emails (dates, times, names of representatives)
- Payment receipts or statements showing charges you are disputing
Common mistakes
Customers sometimes assume cancellation is immediate without checking the next billing or delivery cutoff; example: cancelling after the order deadline can still result in one more delivery or charge. Another common error is relying solely on an informal verbal confirmation from a support agent without requesting written confirmation - if no confirmation email or account status change appears, follow up in writing and keep records. Sending an email but not confirming receipt (or not using a tracked/registered method when proof is important) can leave you without evidence in case of a billing dispute.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (My Account → Delivery & Contact Info → Cancel Account) | Possible credits/refunds handled case‑by‑case; no formal guarantee posted | Easy |
| Member Support (email, text, phone before order deadline) | Possible credits/refunds handled case‑by‑case; responsive in many reviews | Moderate |
| Registered letter to company address (proof of receipt) | Possible credits/refunds handled case‑by‑case; provides strongest proof if disputed | Higher (slower but provides evidence) |
After cancelling
After you cancel, confirm you have a written confirmation (email or account notice) showing that future deliveries are stopped and note any final charges. If you need help or a refund, provide the documentation listed above to Member Support and keep a dated copy. For the company’s cancellation guidance see Fresh City Farms - How do I cancel?. To follow up directly email member@freshcityfarms.com or call 416‑ORGANIC; if you mailed a registered cancellation, retain the receipt for any dispute.
Address
Fresh City Farms
70 Canuck Ave, Toronto, Ontario, M3K 2C5, Canada