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NutriFasting is a subscription-based digital program that provides fasting schedules, meal guidance, and coaching tools designed to support intermittent fasting and weight-management goals. It is delivered through a web interface and mobile apps, with recurring billing for access to premium content and features.
When your cancellation is processed, automatic renewals stop and you retain access to premium features until the end of the paid billing period. Cancellation does not always result in immediate account deletion; your account data and progress may be retained according to NutriFasting's data practices. If you want account removal, request that specifically when you contact support.
NutriFasting's published policy requires refund requests to be emailed within a short "withdrawal" window: 14 days for EU consumers and 5 days for non-EU consumers. The policy also states recurring payments are not refundable. If you think you were charged in error after cancelling, contact [email protected] quickly with proof of the charge; if you cannot resolve the issue with support you may consider disputing the charge through your payment provider.
| Plan | Price (CAD) |
|---|---|
| Subscription | Varies |
Canadian consumer protection laws vary by province but generally require that cancellation processes be no harder than sign-up and that clear information be provided about renewals and refunds. For digital services, provincial consumer protection offices may allow remedies if a service is not delivered as described. If NutriFasting's stated withdrawal windows or practices conflict with local law, raise the issue with the company and, if unresolved, you can file a complaint with your provincial consumer protection agency or contact your payment provider to request a chargeback for unauthorized or unrefunded charges.
User feedback is mixed: some customers report positive outcomes such as weight loss and helpful fasting schedules, while others report difficulty cancelling, unexpected charges after cancellation, and challenges obtaining refunds. These negative reports commonly describe delays in confirmation, needing to contact support multiple times, or having to pursue chargebacks.
Common errors include cancelling on the NutriFasting website but not cancelling the App Store/Google Play subscription (or vice versa), assuming cancellation is immediate without saving confirmation, failing to keep records of cancellation emails or receipts, and waiting past the stated withdrawal window to request a refund. Example: a user cancels via the app but does not cancel the Apple subscription, so Apple continues to bill.
| Method | Refund | Difficulty |
|---|---|---|
| Web / NutriFasting support ([email protected]) | Subject to NutriFasting withdrawal windows (14 days EU, 5 days non-EU); recurring payments stated as non-refundable. | Medium - email support is required; estimated cancellation time ~20 minutes to 24 hours, but some users report post-cancellation charges or slow responses. |
| App Store / Google Play | Refunds handled by Apple or Google under their store policies (contact Apple/Google for store-purchases). | Low - Medium - cancel through your store account settings; refunds depend on store procedures and are not controlled by NutriFasting. |
After you cancel, keep your cancellation confirmation and all receipts. If a charge appears after cancellation, first contact [email protected] with your documentation. For store subscriptions, visit Apple or Google support pages to request refunds or manage subscriptions: Cancel subscriptions on Apple and Cancel subscriptions on Google Play. For NutriFasting refund details see their published policy: Refund Policy. If you remain unpaid or unable to resolve a dispute, consider contacting your bank/card issuer to dispute a charge and file a complaint with your provincial consumer protection office; general Canadian consumer guidance is at Government of Canada - Consumers.
For cancellations and support: [email protected]
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.