Cancellation Tastecard: Easy Method

What is Tastecard

Tastecard is a restaurant discount membership service that offers members fixed-percentage or fixed-value savings at participating restaurants, primarily operating from the UK. Memberships are subscription-based and can be bundled into third-party retail promotions (for example, a time-limited trial included with a MyProtein purchase).

The service manages accounts, renewals and cancellations through its website and customer service; pricing and legal terms on the site are presented in GBP and governed by the provider's terms and conditions unless otherwise stated in a promotion.

How to cancel Tastecard

• Web (recommended): Sign in at the Tastecard website (click the account icon top right), scroll to the bottom of your account page, enter your membership details and follow the on-screen prompts to complete cancellation. You should see a confirmation message and receive an email. Cancellation via the site stops the next subscription fee; your membership usually remains active until the current expiry date. If you are cancelling on the day your subscription renews, contact Tastecard customer service directly because web cancellation that day may be too late.
• Free-trial via web: If you cancel during a free trial on the website the trial subscription ends immediately (no further access).
• Registered mail / formal notice (if you need proof): Send a signed cancellation request by registered post (raccomandata A/R) to Tastecard’s administration address; keep the proof-of-delivery receipt as evidence. This is useful when you need firm proof of delivery or if online cancellation fails.

What happens when you cancel

When you cancel a paid Tastecard subscription via the website, cancellation generally stops future subscription charges while allowing your membership benefits to continue until the end of the billing period you have already paid for. Cancelling cannot be applied retrospectively to refund previously charged renewals.

For free trials cancelled through the website, the trial ends immediately and access is removed at the point of cancellation. If you cancel on the renewal day, you may need to contact customer service because the web path may not prevent a renewal charge that day.

Will I get a refund?

Tastecard’s published terms state that, under the Consumer Cancellation Regulations applicable to the initial agreement in their jurisdiction, there is a 14‑day cooling-off right for the initial purchase that can result in a refund of the subscription fee (the company may deduct charges for any services used during that period). That cooling-off right applies to the initial agreement only and typically does not apply to automatic renewals.

Separately, Tastecard’s terms also state that no refunds or credits are provided if you cancel within a current paid term - cancelling stops future payments but does not refund the remainder of the period already paid for. If you believe you qualify for a cooling-off refund or a correction to an erroneous renewal, contact customer service promptly and retain supporting documentation.

Tastecard plans and pricing

Your consumer rights in Canada

Canadian consumer protection for online subscriptions differs from UK rules and varies by province. There is no uniform federal 14‑day statutory cooling-off period for digital subscription renewals across Canada. Your main practical options in Canada are to rely on the merchant’s own cancellation and refund policy, to dispute unauthorised or incorrect charges with your payment provider (bank or card issuer), and to consult provincial consumer protection offices if you suspect an unfair practice.

If you were charged without proper notice or the service materially breaches its terms, contact your card issuer to ask about a chargeback and gather documentation (receipts, screenshots, correspondence). For formal complaints, contact your provincial consumer protection agency - they can advise on local rules and complaint routes.

Customer experiences

Public reviews are mixed. Many users praise Tastecard’s customer service for being helpful, patient and effective in resolving issues, and some members report substantial savings compared with the membership cost. Other customers report recurring problems with automatic renewals (saying they were caught by renewals without clear prior notice), difficulty obtaining refunds after trials, and frustration when asked for membership details they did not have, which impeded resolution. Online review platforms show both positive and negative experiences; interpret individual reviews cautiously.

Documentation checklist

• Account email and username, membership/offer code, and sign‑in screenshots
• Proof of purchase or promotional bundle (receipt showing CA$9.70 MyProtein purchase, if applicable)
• Billing statements showing the charge(s) you want cancelled or refunded
• Confirmation of online cancellation (confirmation page screenshot and confirmation email)
• If sending mail: a signed cancellation letter and proof of registered delivery (postal receipt / proof of delivery)

Common mistakes

Common errors include waiting until the renewal day to cancel (which can be too late), assuming cancelling automatically triggers a refund for the remaining term, or not saving proof of cancellation and billing records. For example, a member who closed an email address without saving the confirmation may struggle to prove they cancelled before renewal. Another frequent mistake is relying on an associated retail offer (such as a MyProtein bundle) to show how renewal will be handled - always verify the subscription terms on Tastecard’s own account page.

Comparative recap

After cancelling

After you cancel, keep all confirmation emails and monitor your bank or card statements for unexpected charges. If a renewal charge posts despite cancellation, contact Tastecard customer service immediately and escalate to your payment provider if necessary. Useful online resources include Tastecard’s FAQs and terms pages for the official process and policies, and review pages if you want to read others’ experiences.

Official pages: Tastecard FAQs, Tastecard Terms & Conditions. For user reviews: Trustpilot - Tastecard (Canada).

Address

If you choose to send a written cancellation or a formal complaint by registered post (recommended for proof of receipt), send it to:

Tastecard
Attn: Customer Service / Administration
Birkby Grange, 85 Birkby Hall Road
Huddersfield HD2 2XB
United Kingdom

Send by registered mail (raccomandata A/R) to ensure proof of delivery and keep the postal receipt and tracking information.