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Cancel TOO GOOD TO GO
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Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Too Good To Go service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Too Good To Go: Easy Method
What is Too Good To Go
Too Good To Go is a mobile and web platform that connects users with local shops and restaurants offering surplus prepared food at a discounted price through “Surprise Bags.” Purchases are made per bag (not a subscription) and are collected during a specified pick‑up window at the vendor.
How to cancel Too Good To Go
- Via the app: open the order and tap “Cancel reservation.” You may cancel a Surprise Bag reservation up to 2 hours before the collection window begins. Too Good To Go - cancel an order (app)
- If the collection window has already started (but not yet ended): use the Help Center’s cancellation option to contact Too Good To Go before the window closes. Help Center - cancellation during collection window
- On the web (browser): use the Help Center cancellation option in the same way as on the app - cancellation must be requested before the collection window ends. Help Center (web)
What happens when you cancel
Cancelling a reservation removes your claim on that Surprise Bag and will update your in‑app order history. Too Good To Go operates per purchase; there is no automatic renewal or subscription to cancel. Your account and past order records remain accessible in the app and on the web for reference and any follow‑up with support.
If you cancel within the app before the allowed cutoff, the charge is typically not captured; if the vendor or platform already captured payment, a refund process may be initiated (see below). If you need to escalate, keep copies of confirmations and any message threads with support.
Will I get a refund?
If a store cancels your order, the payment is commonly a pre‑authorization hold that is automatically lifted rather than a captured payment refunded; it can take up to 30 days to disappear from your bank statement. If payment was captured and Too Good To Go or the vendor processes a refund, it usually appears within a few business days. Refunds for complaints, recalls, or service failures may be issued at Too Good To Go’s discretion, but you should report issues promptly - typically within 30 days after the end of the pick‑up window if you want consideration.
Note that standard distance‑selling cooling‑off rules (for example, a statutory 14‑day cancellation right) do not apply in the same way to food‑service or reservation apps; refunds are tied to company policy, cancellations within allowed windows, vendor cancellations, or verified problems with the order. If you miss the pick‑up window entirely, the purchase is generally final and not refundable because vendors prepare items for collection.
Too Good To Go plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Whole Foods Prepared‑Food Surprise Bag | C$9.99 | Per bag | Contains soups and ready‑to‑eat meals worth approx. C$30 |
| Whole Foods Bakery Surprise Bag | C$6.99 | Per bag | Contains breads, muffins, cookies worth approx. C$21 |
| Food Basics Meat & Seafood Surprise Bag | C$9.99 | Per bag | Contains meat & seafood items worth approx. C$30 |
| Food Basics Bakery / Dairy / Deli Surprise Bag | C$5.99 | Per bag | Contains baked goods, dairy, or deli items worth approx. C$18 |
| General Surprise Bags (various vendors) | C$4.99 - C$9.99 | Per bag | Typical Surprise Bags (e.g., C$15 value for C$4.99; C$24 value for C$7.99; C$30 value for C$9.99) |
Your consumer rights in Canada
In Canada, consumer protection for goods and services varies provincially; food‑service and reservation apps commonly operate under contract and platform policy rather than a general cooling‑off right. Too Good To Go’s published policy treats refunds as discretionary outside of vendor cancellations or verified service failures. When a store cancels, pre‑authorizations are released automatically - banks may take up to 30 days to update statements.
If you believe a refund has been mishandled, you can escalate through Too Good To Go’s Help Center first and then consider contacting your payment provider or filing a complaint with your provincial consumer protection office if necessary. Keep prompt documentation: many policy exceptions require reporting problems within a set period (commonly within 30 days of the pick‑up window).
Customer experiences
Users commonly praise Too Good To Go for its value proposition and for helping reduce food waste; many Canadian reviewers highlight good deals and the chance to try new vendors. At the same time, recurring negative reports include last‑minute store cancellations, items not being available at pick‑up despite confirmation, and occasional food‑quality issues (items close to or past best‑by dates).
Other common concerns concern perceived mismatch between advertised “worth” and actual contents, and customer service delays when pursuing refunds - some customers report receiving vouchers rather than cash refunds. These experiences underline the importance of documenting orders and contacting support promptly when a problem arises.
Documentation checklist
- Order confirmation (screenshot or email) showing vendor, pick‑up window and order ID
- Payment receipt or card statement entry for the charge
- Screenshot or record of the cancellation confirmation (in‑app or Help Center chat)
- Photos of the items received (date/time stamped) if you are lodging a quality complaint
- Any messages or tickets exchanged with Too Good To Go or the vendor
Common mistakes
Many users wait until the pick‑up window begins before trying to cancel; at that point you must contact the Help Center and refunds become less certain. Another frequent mistake is assuming a statutory 14‑day cooling‑off right applies - food‑service reservations usually do not offer that. People also sometimes rely on the appearance of a pre‑authorization being removed immediately; banks can take weeks to clear holds, which creates confusion when a charge still appears on statements.
Finally, failing to keep order IDs, screenshots, or photos makes disputes harder to resolve - always capture evidence at the time of collection or cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via app (more than 2 hours before window) | Typically no charge/capture - effectively immediate | Low |
| Cancel via Help Center after window started (but before it ends) | Possible, but handled case‑by‑case; discretionary | Medium |
| Store cancels order | Pre‑authorization hold lifted automatically; appears as disappearance rather than separate refund | Low |
| Missed pick‑up (collection window ended) | Generally no refund - purchase considered final | High |
After cancelling
After cancelling, confirm you received an in‑app cancellation confirmation or Help Center ticket number and keep screenshots. If a charge remains visible for more than 30 days after a store cancellation, contact your card issuer since pre‑authorization holds can take time to clear. For refund status questions use Too Good To Go’s Help Center articles on refunds and cancellations: store cancelled - refund info and still waiting for a refund.
If you need to escalate formally, sending a written letter by registered mail (raccomandata A/R) to Too Good To Go Canada’s registered address is recommended; include copies of your documentation and a clear request for outcome or refund.
Address
Suite 2600, Three Bentall Centre, 595 Burrard Street, P.O. Box 49314, Vancouver, British Columbia V7X 1L3, Canada