Cancellation service N°1 in Paesi Bassi
Contract number:
To the attention of:
Cancellation Department – Uber
Meester Treublaan 7
1097 DP Amsterdam
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Uber service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Uber: Easy Method
What is Uber
Uber is a technology platform that connects riders and delivery customers with independent drivers and couriers through a mobile app. In Canada, the service includes on‑demand rides, scheduled (Reserve) rides, and delivery services such as Uber Eats; operations and customer policies are governed by Uber’s local terms and applicable consumer law.
How to cancel Uber
- Open the Uber app, go to the active trip or reservation, view trip details, tap "Cancel" and confirm the cancellation.
- You may cancel at any time - before or after a driver is matched - but if you cancel after a driver accepts, a cancellation fee may apply.
- For scheduled Reserve rides, check the reservation terms in the app before cancelling because fees and deadlines can differ by location and ride type.
What happens when you cancel
When you cancel, the driver is notified and the trip is ended in the app. If a driver already accepted, a cancellation fee may be charged according to the timing rules in your market. Your trip record remains in your trip history and receipts remain accessible in the app for reference or dispute. Cancelling individual trips does not cancel any subscription or membership (for example, Uber One); subscriptions must be managed separately in your account settings. Uber retains trip and account data in accordance with its terms and privacy policy.
Will I get a refund?
Refunds depend on the service and the circumstances. For delivery orders (Uber Eats) you may be eligible for a refund if the delivery fails or is cancelled for reasons not attributable to you acting reasonably; if the issue is caused by incorrect information provided by you (for example, the wrong delivery address), you may be charged. Refund eligibility is determined by Uber Portier Canada Inc. / Uber Castor Canada Inc. on a case‑by‑case basis and is discretionary in many situations. There is no automatic 14‑day refund right under Uber’s terms; however, these terms do not limit your statutory consumer rights under Canadian law. For details see the service help pages and Uber’s Canadian terms.
Uber plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Uber One - Monthly | C$9.99/month + applicable taxes | Monthly | 5% off eligible Uber rides; $0 delivery fee + 5% off Uber Eats orders (restaurants over $15; groceries over $40); priority support; Uber One Promise; top‑rated drivers |
| Uber One - Annual | C$99.99/year + applicable taxes | Annual | Same benefits as monthly plan, billed yearly |
Your consumer rights in Canada
Uber’s cancellation and refund policies are subject to Canadian consumer protection laws. The company’s terms state they do not limit your rights under the non‑excludable parts of applicable consumer law, so statutory protections (such as rights against unfair or deceptive practices) remain available. If you believe your statutory rights have been breached, you can raise the matter with Uber through the app and, if necessary, with provincial consumer protection authorities or other legal channels. For the full legal terms see Uber’s General Terms of Use for Canada.
Customer experiences
User reports are mixed. Some Canadians report positive experiences - prompt grocery or meal deliveries and courteous drivers. Common complaints include last‑minute driver cancellations, pricing irregularities, app glitches, and difficulties obtaining refunds or effective customer support for problems such as missing or cold food. These recurring reports suggest keeping documentation and escalating via the app or support channels when issues arise.
Documentation checklist
- Trip or order receipt (from the app) with date, time and fare
- Screenshots of the trip screen, driver match, cancellation confirmation, and any in‑app messages
- For deliveries: order confirmation, restaurant/delivery item details, photos of missing or damaged items
- Payment method and transaction ID (from receipt)
- Any correspondence with driver or Uber support (timestamps and text)
Common mistakes
Users often assume cancelling shortly after a driver accepts will always avoid a fee; in many markets a grace period is limited (typically 3 minutes for most ride types, 5 minutes for Bike, Courier and Intercity) and a fee may still apply afterward. Another frequent error is expecting automatic refunds for delivery problems - refunds are discretionary and depend on who caused the issue. People also forget to retain screenshots and receipts, which makes disputes harder to resolve. For scheduled Reserve rides, failing to check the reservation terms can lead to unexpectedly higher cancellation fees.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel before driver is matched | No charge in most cases | Low |
| Cancel after driver accepts (within grace period) | Typically no charge if within the short grace period | Low |
| Cancel after grace period / after match | Cancellation fee may apply | Medium |
| Cancel Reserve (scheduled) ride | Varies by location and ride type; fees may be higher | Medium |
| Cancel or dispute Uber Eats delivery | Refunds discretionary; possible if failure not your fault | Medium - High |
After cancelling
If you need a refund or want to dispute a cancellation fee, start in the app: find the trip or order in your receipts or trips, tap “Help” and follow the prompted options to request a refund or report a problem. For Reserve terms check the reservations page in the app or online at Uber Reserve (Canada). For cancellation details see Uber’s help article on cancelling a ride: Cancelling a ride. For legal and refund policy language see Uber’s Canadian General Terms of Use: Uber General Terms (Canada). If in‑app support does not resolve your issue, retain all documentation and consider contacting provincial consumer protection authorities or seeking formal dispute resolution.
Address
Uber B.V., Meester Treublaan 7, 1097 DP Amsterdam, Paesi Bassi