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Cancel YOUFOODZ
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I hereby notify you of my decision to terminate the contract relating to the Youfoodz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Youfoodz: Easy Method
What is Youfoodz
Youfoodz is an Australian prepared-meal delivery company that operates primarily on a subscription model, sending fresh or chilled ready-to-eat meals to customers in Australia. It is not a Canadian service and its published pricing and operations are AUD-based and Australia-focused.
How to cancel Youfoodz
- Call Customer Care directly and request cancellation: (07) 3633 0708. You must cancel at least 48 hours before the order cut-off; cancelling through account settings alone is not sufficient.
- If your subscription was set up through Apple App Store or Google Play, cancel the subscription in Apple/Google’s subscription management AND contact Customer Care to confirm Youfoodz has recorded the cancellation. App-store cancellation alone has in practice not always stopped Youfoodz charges.
- After you call, request written confirmation (email or reference number). To create independent proof, send a signed cancellation notice by registered mail (proof of delivery) to the company address (see Address section) and retain the receipt.
What happens when you cancel
When your cancellation is effective, future automatic renewals should stop and you will not be charged for subsequent delivery cycles. Orders already processed within the cut-off window may still be fulfilled and charged. Your account on the site may remain active: it is common for companies to retain account information unless you request deletion.
If the cancellation is not processed correctly (for example, you cancelled in account settings but Youfoodz did not record it), charges may continue. Keep all evidence of your cancellation attempts and confirmations until the company confirms the subscription has ended and any outstanding refunds are received.
Will I get a refund?
If you cancel an order in accordance with the company’s terms (for example, at least 48 hours before the order cut-off), any eligible refund for product and delivery charges will generally be processed within 14 days. Refunds for defective, damaged, or non-conforming products are handled after Youfoodz examines the evidence; if they approve the claim, they typically refund within 14 days of confirmation.
Refunds are not generally provided for opened, used, damaged, or altered products, nor for non-delivery caused by an incorrect delivery address entered by the customer. Once processed by Youfoodz, refund amounts usually take 3 - 10 business days to appear in your bank or card account, depending on your card issuer or payment method.
Youfoodz plans and pricing
| Plan | Price (CAD) |
|---|---|
| Meal plans / subscriptions | Varies |
Your consumer rights in Canada
If you are in Canada and purchase goods or services from a foreign supplier, you still have practical protections: federal and provincial consumer protection laws prohibit misleading and deceptive practices and regulate automatic renewals and disclosure. You may be able to dispute unauthorised or incorrect charges with your payment provider (bank or card issuer) and, in many provinces, file a complaint with the provincial consumer protection office.
For cross-border issues or suspected misleading conduct, you can consult the Competition Bureau (for matters of deceptive marketing) and your provincial consumer affairs office for guidance on remedies. Preserve all records of communications, receipts, screenshots, and any evidence of charges or cancelled orders to support disputes or complaints.
Customer experiences
Customers praise Youfoodz for tasty meals, good portion sizes, convenience, and generally reliable delivery and packaging that keeps meals fresh. Many users find the ordering process straightforward and the product quality satisfactory.
However, recurring negative reports relate to difficulty cancelling subscriptions and surprise or repeated charges after customers believed they cancelled. Delivery problems (late drops, missing unit numbers, defrosted or damaged items, and short expiry dates) and limited flexibility around pausing auto-renewing weekly subscriptions are also commonly reported. Some customers describe needing to chase refunds or receiving little communication when orders are cancelled or fail.
Documentation checklist
- Account email/username and order numbers for impacted deliveries
- Dates and times of cancellation attempts and the name of any Customer Care representative
- Screenshots of account settings, confirmation emails, or in-app cancellation attempts
- Photos of damaged or defective products, and any delivery evidence
- Bank or card statements showing the charges you are disputing
- Registered mail receipt or proof of posted cancellation letter
Common mistakes
Customers commonly assume that cancelling through account settings or the app is enough; evidence shows that Youfoodz has required direct contact with Customer Care and that account-only cancellations were sometimes not processed. Another frequent error is missing the 48-hour cut-off window - cancellations inside the cut-off can still be charged. People also fail to keep confirmation records, which makes chasing incorrect charges harder. Finally, relying only on app-store cancellation steps without confirming with Youfoodz has led some customers to continue being billed.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call Customer Care (phone: (07) 3633 0708) | Possible if done ≥48 hours before cut-off; refunds processed within 14 days when eligible | Moderate - requires phone contact and confirmation |
| Account settings or in-app cancellation | Unreliable - documented cases where this did not stop billing | Low to perform but may be ineffective |
| Cancel via Apple App Store / Google Play AND notify Customer Care | Stopping app-store billing helps future charges from the app store, but Youfoodz may still charge unless you contact Customer Care; refunds depend on timing and evidence | High - requires steps with two parties and follow-up |
| Send signed cancellation by registered mail (proof of delivery) | Provides strong evidence of your notice and date; does not guarantee automatic refund but supports disputes | Low - moderate - simple to do but slower |
After cancelling
After you have cancelled, obtain written confirmation (email or reference number) and keep it with your records. Monitor your card or bank account for any further charges; if you are charged after an effective cancellation, first contact Youfoodz Customer Care with your evidence. If the company does not resolve the issue promptly, contact your payment provider to dispute the charge and consider lodging a complaint with the appropriate Canadian consumer protection authority or the Competition Bureau.
For unresolved or repeated issues, send a signed cancellation letter by registered mail to create irrefutable proof of the date you notified the company. Keep copies of everything until the matter is fully resolved or refunded.
Helpful links: Youfoodz website, Manage subscriptions on Apple, Manage subscriptions on Google Play, Competition Bureau of Canada.
Address
YOUFOODZ PTY LTD, Attn: Customer Service, Unit 4, 52 Pritchard Road, Brisbane QLD 4014, Australia