Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Double Jump
Via Dei Mille, 22
10123 Torino
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Double Jump service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Double Jump: Easy Method
What is Double Jump
1. What is Double Jump
Double Jump is an indie 2D platformer game available as a one-time purchase on Steam and as a mobile app (Double Jump!!) with an optional in-app "Remove Ads" purchase on iOS. It is sold as a standalone game or as an ad-free upgrade rather than as a subscription service.
2. How to cancel Double Jump
- Steam (one-time purchase): Open the Steam client or Steam Support, sign in, find the Double Jump purchase under "Purchases" or "Games and Applications," select the purchase and follow the "Request a refund" steps. Provide order ID, purchase date and reason; Steam refunds are subject to Steam's refund policy (generally within 14 days and under 2 hours played).
- iOS Remove Ads (in-app purchase): On an iPhone/iPad go to Settings > your name > Media & Purchases > View Account > Purchase History to locate the transaction, or use Report a Problem with Apple to request a refund. For iOS in-app issues you may also contact the developer via the App Store listing.
- Contact the developer (formal cancellation or dispute): If you need to escalate outside the platform, send a registered letter with return receipt (raccomandata A/R) to the developer's legal address (see Address section) outlining the purchase, the remedy requested (refund or removal), copies of receipts, and a deadline to respond. Keep copies of all correspondence.
- Payment dispute or chargeback: If platform/developer routes fail, contact your bank or card issuer to inquire about disputing the charge - provide proof of attempts to resolve and transaction details.
3. What happens when you cancel
For one-time purchases on Steam, "cancelling" typically means requesting a refund; if approved, access to the game may be removed from your account and any local saved progress may remain on your device but will no longer be associated with a licensed copy. For an in-app "Remove Ads" iOS purchase, a successful refund will typically reinstate ads in the app. Cancellation does not automatically delete account data - you must request data removal separately from the developer or through the platform if you want personal data erased.
4. Will I get a refund?
Refunds depend on the platform and the circumstances. Steam applies its published refund policy (commonly within 14 days and under 2 hours of playtime, with exceptions for technical issues). Apple handles in-app purchase refunds on a case-by-case basis via its reporting tools and may grant refunds for defects or billing errors. Developers are not required to issue refunds beyond platform policies; if the developer is based outside Canada (for example, Italy), your remedies may involve additional steps, such as formal written requests or legal action. If you believe the product was defective, misrepresented, or not delivered, document the issue and escalate through the platform and payment provider.
5. Double Jump plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Double Jump (Steam one-time purchase) | CA$2.29 (approx) | One-time purchase | Indie 2D platformer game available on Steam |
| Remove Ads (Double Jump!! iOS app) | CA$0.99 | One-time in-app purchase | Removes ads in the app |
6. Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that prohibit unfair business practices and require accurate disclosure of terms. However, digital purchases and in-app purchases are often governed by the store/platform terms (Steam, Apple) as well as local laws; remedies vary by province. If a digital product is defective, misrepresented, or not delivered, you generally have the right to seek a remedy such as a refund or repair. If the vendor is located outside Canada, enforcement can be more difficult; you may rely on platform dispute processes, chargebacks through your payment provider, or assistance from provincial consumer protection offices. For serious or unresolved matters consider contacting your provincial consumer protection agency or seeking independent legal advice.
7. Customer experiences
Customers commonly report that Steam refunds are straightforward when applications meet Steam's criteria (timely request, limited playtime), while iOS in-app refunds are more discretionary and may require persistence with Apple Support. Experiences with contacting independent developers vary - some respond quickly and issue refunds, others refer you back to the store. Using a bank or card issuer to dispute charges can succeed when platform/developer options fail, but outcomes and timelines vary and may require strong documentation. Sending a formal raccomandata A/R to an overseas legal address has helped some customers obtain responses in more serious disputes.
8. Documentation checklist
- Purchase receipt or order confirmation (Steam order ID, App Store transaction ID)
- Date and time of purchase
- Account username or email used for purchase
- Payment method and last four digits of the card (if applicable)
- Screenshots of purchase, billing, and any error messages or ads if applicable
- Copies of correspondence with the developer or platform
- Record of attempted refunds or support ticket numbers
- Copy of raccomandata A/R and proof of delivery (when sending formal notice)
9. Common mistakes
Consumers often contact the wrong party - for example emailing the game developer when the purchase was made through Steam or the App Store; platform refunds must usually be requested from the store. Another frequent error is failing to keep the order ID or transaction receipt, which slows or blocks refund requests. Waiting too long to request a refund (beyond platform policy windows) or failing to document communication and attempts to resolve the issue reduces your options. Finally, assuming a refund request also deletes your account or personal data is a mistake - data-removal requests are separate.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Steam refund request via Steam Support | Possible (subject to Steam policy: e.g., 14 days, <2 hours playtime) | Low to Medium |
| iOS in-app refund via Apple (Report a Problem) | Possible (discretionary; depends on reason and Apple review) | Medium |
| Contact developer & formal raccomandata A/R to legal address | Variable (depends on developer response and jurisdiction) | Medium to High |
| Payment dispute/chargeback through bank or card issuer | Possible (depends on issuer rules and supporting documentation) | Medium to High |
11. After cancelling
After you request and (if applicable) receive a refund, verify that access has actually been removed (or restored, if a removal of ads was refunded) and keep all confirmations. If you want personal data removed, contact the developer directly and request deletion under applicable privacy rules; retain proof of the request. If your issue remains unresolved, consider contacting your provincial consumer protection office or your payment provider for a formal dispute. For general help and next steps consult the platform support pages and Canadian consumer resources linked below.
Helpful links:
Steam refund policy & request help
Apple - Request a refund for an app or in-app purchase
Government of Canada - Consumer information and protection
Financial Consumer Agency of Canada - disputing charges and payment issues
12. Address
Please send formal cancellation or claims correspondence by raccomandata A/R to the developer's legal headquarters at:
Via Dei Mille, 22, 10123 Torino (TO), Italy