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Cancel REC ROOM
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Cancellation service #1 in Canada
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I hereby notify you of my decision to terminate the contract relating to the Rec Room service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rec Room: Easy Method
What is Rec Room
Rec Room is a social virtual-reality and cross-platform gaming service where users can play games, create rooms and experiences, and purchase in‑game items and subscriptions such as Rec Room Plus (RR+). It is available across multiple platforms including iOS, Android, Steam/PC, consoles and Meta Quest, and has both developer-operated purchases and community-created content.
How to cancel Rec Room
- Rec Room Plus subscriptions must be cancelled through the platform where the purchase was made. For iOS, open Settings → Apple ID → Subscriptions, select Rec Room and tap Cancel Subscription. See Unsubscribing from Rec Room Plus.
- On Android (Google Play) open the Google Play app → Menu → Payments & subscriptions → Subscriptions, find Rec Room and Cancel Subscription. In‑game cancellation via the watch menu is only available for subscriptions purchased through Steam or Google Play.
- On Steam go to your Account Details → Manage Subscriptions → Rec Room Plus → Cancel My Subscription. For consoles (PlayStation, Xbox) cancel via your console account/subscriptions settings. For purchases made via Rec.net or on PC through the website, cancel through your Rec.net settings.
- If you need to contact support for platform-specific help, use Rec Room help resources and the platform’s support/refund process; Rec Room does not process platform-store refunds directly.
What happens when you cancel
Cancelling will stop future renewals of your Rec Room Plus subscription at the end of the current billing period; you will generally retain access to RR+ benefits until that period ends. Your account, game progress, purchased community items and Recroom account data remain unless you specifically delete your account. Purchases made through app stores remain tied to the platform and store account used to buy them. Cancelling does not automatically delete your profile or community content.
Will I get a refund?
Rec Room states that purchases of Rec Tokens and most in‑community purchases are final and non‑refundable except where required by applicable law. Rec Room does not issue refunds for purchases made through app stores or platforms - you must request refunds directly from the storefront that processed the payment (Apple, Google, Steam, console stores). In limited situations where community items are broken or removed by moderation, Rec Room may offer token refunds within a narrow window, but such refunds are discretionary and not guaranteed.
Rec Room plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Rec Room+ Monthly Membership (iOS App Store Canada) | C$10.49 | Monthly | RR+ membership including monthly tokens, weekly 4‑star box, token store discounts, outfit slots, exclusive items |
| Official Rec Room site listing | $7.99 USD | Monthly | RR+ features (site lists USD pricing; Canadian prices may vary by platform) |
Your consumer rights in Canada
Canadian consumers retain statutory protections under provincial consumer protection laws. While platform purchases (App Store, Google Play, Steam) are governed by those platform terms and often have limited refund windows, provincial law can provide remedies for defective or misrepresented digital goods and services. Rec Room’s Terms state that tokens and community purchases are generally final sale, but where applicable law requires refunds or where services are defective or misrepresented, Canadian consumers may have rights to remedies. Quebec and other provinces can have specific additional protections; consult your provincial consumer protection office if you believe a legal remedy applies.
Customer experiences
Experiences vary. Some users report long-term enjoyment and praise the social features and creative tools. Other users have complained about moderation issues, unclear bans, perceived overpricing, frustration with limited refund windows, and difficulties cancelling when attempting to do so outside the original purchase platform. Practical issues often revolve around platform policies and the need to use the store where the purchase occurred for refunds or subscription management.
Documentation checklist
- Order receipts or email confirmations showing purchase date, amount and order ID
- Account details (Rec Room username, account email) and platform used (Apple ID, Google account, Steam, console account)
- Screenshots of subscription status, billing page, or in‑game purchase screens
- Payment method statement or last 4 digits of the card used (if needed)
- Correspondence with support and any moderation notices (if refund requested due to removed/broken item)
- If sending a cancellation letter, proof of posting (registered mail / tracking/reference number)
Common mistakes
One common mistake is attempting to cancel a subscription in the Rec Room app when the purchase was made through a platform store; cancellations must be performed on the original storefront. Another is expecting Rec Room to process refunds for purchases made through app stores - these refunds must be requested from Apple, Google, Steam or the console store. Users also sometimes miss the timing: cancelling late in a billing period may still leave the subscription active until the period ends, and refund windows on platforms can be short. Finally, not keeping receipts or order IDs makes support or refund requests harder to prove.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS App Store | Refunds handled by Apple; Rec Room cannot process. Cancellation and refund requests via Apple support. | Easy to cancel (Settings → Subscriptions); refund depends on Apple policy (Moderate). |
| Google Play (Android) | Refunds handled by Google Play; Rec Room cannot process. Use Google Play refund tools. | Easy to cancel via Google Play subscriptions; refund depends on Google policy (Moderate). |
| Steam | Refunds handled by Valve/Steam; Rec Room does not process Steam refunds. | Cancel via Account Details → Manage Subscriptions (Easy); refunds follow Steam rules (Moderate). |
| Consoles (PlayStation/Xbox) | Refunds handled by the console store/provider; follow their procedures. | Cancel via console account settings; refund difficulty varies by provider (Moderate to Hard). |
| Rec.net / Web / PC purchases | If purchased directly on Rec.net or PC web checkout, contact Rec Room support; tokens are generally final but Rec Room may consider limited exceptions. | Cancel through Rec.net settings; refunds discretionary and less certain (Moderate). |
After cancelling
Keep your confirmation that the subscription will not renew and save receipts until billing periods have passed. If you want a refund, submit the request to the platform that processed the payment and include the documentation checklist items. For Rec Room account or content issues, consult the Rec Room Help Center and relevant articles such as how to unsubscribe, refunding a purchase, and the Rec Room Terms of Service. For store refunds, use Apple Support, Google Play Help or Steam Support pages and provide order IDs and screenshots to speed the process.
Address
If you send written notice or a mailed cancellation, use registered/trackable mail and keep the proof of posting. Address (as provided):
Cineplex Entertainment Limited
1725 - 99th Street NW, Edmonton, Alberta T6N 1K5, Canada