Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Zwift
Zwift Spaces Victoria
SW1V 1LW London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Zwift service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Zwift: Easy Method
What is Zwift
Zwift is a subscription-based virtual cycling and running platform that connects trainers and treadmills to online worlds, structured workouts, group rides, and races. It runs on computers, tablets, and mobile devices and is billed monthly or annually for full access to its virtual environment and training features.
How to cancel Zwift
- Via the web: Log into my.zwift.com → Settings → Billing → click the "Cancel Membership" link. Cancelling from the web typically ends access at the end of your current billing cycle and your account data remains saved. (kb.zwiftriders.com)
- Via iOS/App Store: On your iPhone or iPad open Settings → tap your name → Subscriptions → select Zwift → Cancel Subscription. Apple will confirm by email and manages refunds for App Store purchases. (blog.seesubs.com)
- Via Google Play: Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Zwift → Cancel Subscription. Google will confirm on-screen and by email and handles refunds for Play purchases. (blog.seesubs.com)
- By mail (proof of delivery): If you prefer written notice or need proof, send a registered letter (raccomandata A/R) addressed to Zwift at Spaces Victoria 25 SW1V 1LW, London, United Kingdom. Keep the delivery receipt as evidence.
Note: Zwift removed the earlier "pause subscription up to 8 weeks" option; you must cancel or let the membership renew. (cancelhow.com)
What happens when you cancel
When you cancel, access to Zwift normally continues until the end of your current billing period; you retain saved data and progress in the account. Cancellations stop future automatic renewals but typically do not remove your account or recorded activities. If you later resubscribe, your saved content and profile will usually be available again.
Will I get a refund?
Zwift offers a 14-day free trial and, for many new subscribers, a 30-day money-back guarantee on annual plans for new accounts; specifics are governed by Zwift's terms at the time of purchase. Generally Zwift does not provide pro-rata refunds for partial billing periods after a billing cycle has begun. Refund outcomes can vary by where you purchased (directly from Zwift vs. Apple App Store vs. Google Play) and by case - some users report difficulties, delayed resolutions, or partial refunds for re-billing incidents. If you believe you qualify for a refund, contact Zwift support promptly and retain proof of purchase and correspondence. (Zwift pricing, example user report, BBB complaint)
Zwift plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | C$24.99 (plus applicable taxes) | Monthly | Full Zwift access on a month-to-month basis |
| Annual Membership | C$249.99 (plus applicable taxes) | Annual | 12 months for the price of 10 (~17% discount); full Zwift access; 30-day money-back guarantee for new subscribers |
| Annual Membership (pre-Nov 2023) | C$189.99 (plus tax) | Annual | Previous annual rate before November 2023 |
Your consumer rights in Canada
Under Canadian consumer-protection frameworks, some digital "remote contracts" can carry a 14-day "cooling-off" concept in principle, but there is no universal statutory right that guarantees a refund for subscriptions beyond Zwift's own stated trial and refund policies. Zwift's published trials (14-day free trial, 30-day money-back for many new annual subscriptions) are the primary basis for refunds. If you encounter a dispute, Canadian consumers may escalate via their payment provider (credit card chargeback, PayPal dispute) or lodge complaints with provincial consumer-protection agencies - these routes can help when support interactions fail to resolve billing errors or unauthorized charges.
Customer experiences
Many users praise Zwift for its varied rides, structured training plans, and active virtual community, and some report quick, helpful responses for hardware or delivery problems. Conversely, recurring critiques focus on slow or automated customer service, difficulty reaching a human agent, unexpected renewals, denied refunds, and occasional problems with cancellations not being processed as expected. Hardware delivery and fulfillment issues have also been reported in some forums and reviews.
Documentation checklist
- Account email and username, subscription type (monthly or annual), and start/renewal dates
- Proof of payment (receipt, credit card or PayPal transaction ID)
- Screenshots of subscription status in my.zwift.com or app subscription screens
- Cancellation confirmation emails or screenshots, and any support ticket IDs
- If mailing, registered-mail proof of delivery (raccomandata A/R)
Common mistakes
One common error is cancelling in the wrong place: users who subscribed through Apple or Google Play must cancel via those stores rather than through Zwift's website. Another frequent mistake is assuming a pro-rata refund will be issued after cancelling mid-cycle - Zwift typically does not offer partial-period refunds. Expecting the old "pause" feature to still be available is another pitfall. Finally, not saving confirmation emails or proof of cancellation makes disputes harder to resolve; always keep receipts and screenshots.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Zwift website (direct) | Possible - 30-day money-back for many new annual subscribers; generally no pro-rata refunds otherwise | Medium |
| iOS / App Store | Handled by Apple; requests go through Apple support and are subject to Apple policies | Medium |
| Google Play | Handled by Google; refunds and eligibility vary by Google Play policies | Medium |
| Registered mail (written notice) | Same substantive policy as direct cancellation; proof of delivery can help if there is a dispute | High (slower, more formal) |
After cancelling
After cancelling, keep confirmation emails and any support correspondence. Monitor your bank or card statements to confirm no further charges. If a refund is due, follow up with Zwift support and, if necessary, your payment provider. Helpful links: Zwift account and billing (log in at my.zwift.com), Zwift pricing and trial details (Zwift pricing), and general guidance on App Store/Google Play subscriptions via their support pages or the articles above. If you cannot resolve a billing dispute directly, consider contacting your bank, payment processor, or a provincial consumer-protection office for next steps.
Address
Zwift
Spaces Victoria 25
SW1V 1LW London
United Kingdom