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Cancellation service #1 in Canada
Asana Rebel is a mobile app and subscription service that offers guided workouts, yoga-inspired fitness plans and wellness content aimed at improving strength, mobility and general wellbeing. It combines exercise videos, programs and lifestyle content accessible through a paid subscription model.
When you cancel, your subscription typically remains active until the end of the current billing period - you will usually retain access to paid content until that date. Automatic renewal should stop after cancellation so you are not charged again for the next period.
Account information and usage history may be retained by Asana Rebel according to their data-retention and privacy policies; if you want full deletion of your account and personal data, you must request account deletion separately through the app or support.
Refunds are handled differently depending on where you subscribed. Purchases processed through Apple or Google Play are subject to those stores’ refund policies; you must request refunds from Apple or Google. Subscriptions bought directly through Asana Rebel’s website may be eligible for a refund only under Asana Rebel’s terms and applicable consumer-protection laws.
In Canada, refunds for partial subscription periods are not guaranteed but may be considered for billing errors, duplicate charges or other qualifying issues. If you believe you have a valid refund case, contact Asana Rebel support promptly and retain receipts, dates and any proof of error. If the provider refuses, you can seek help through your payment provider (card issuer) or provincial consumer protection office.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription | C$17.99 | Monthly | Full access to workouts and content |
| Annual subscription | C$47.99 | Annual | Full access to workouts and content |
Note: Prices above are based on a Canadian-specific review. The official site and app stores in Canada may not publicly list exact CAD pricing and exchange-rate - converted figures can differ.
Under Canadian federal and provincial consumer protection laws you have rights regarding unfair business practices, billing errors and automatic renewals. Provincial consumer protection acts often require clear disclosure of renewal terms and a straightforward cancellation process.
If you feel the merchant has breached your rights (for example, by continuing to charge after cancellation without clear notice), you can file a complaint with your provincial consumer protection office and may be able to dispute charges with your credit card company. These are remedies you can pursue in addition to contacting the merchant directly.
Many users report smooth cancellations directly through the App Store or Google Play with immediate confirmation; when subscriptions were purchased through those stores, refunds and disputes were resolved by the store. Other users describe delays or difficulty reaching Asana Rebel support when subscriptions were bought via the website, requiring multiple messages or sending proof by registered mail for escalation.
Overall, experiences vary: cancellation via the storefront where the purchase was made tends to be fastest, while direct website cases can require extra documentation and follow-up.
One common mistake is cancelling or deleting the app but not disabling the subscription through the App Store or Google Play - the subscription continues until explicitly cancelled in the store. Another frequent issue is assuming cancellation is immediate without keeping a confirmation; always save a screenshot or confirmation email showing the cancellation date and that auto-renewal was turned off.
Some users send regular mail instead of registered mail and then cannot prove the provider received the cancellation request. Also, attempting to get a refund from the app developer when the purchase was processed by Apple or Google can lead to delays - refunds usually must be requested from the store that billed the card.
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds handled by Apple; possible but subject to Apple policy | Low - cancellation in-app is straightforward |
| Google Play (Android) | Refunds handled by Google; possible under Google policy | Low - cancellation via Play Store is straightforward |
| Website / In-app (direct subscription) | Depends on Asana Rebel policy and consumer law; less predictable | Medium - may require contacting support and providing documentation |
| Email / Registered mail | Refunds possible if support agrees; proof helps resolve disputes | Medium - High - slower and requires proof of delivery |
After you cancel, keep copies of confirmations, receipts and any correspondence. If you need a refund or have a billing dispute, start with the store that processed your payment (Apple or Google) or with Asana Rebel support for direct purchases. If the issue is unresolved, consider contacting your payment provider to dispute the charge and your provincial consumer protection office for guidance.
Helpful links: Asana Rebel support (general) - https://asanarebel.com; Apple subscriptions support - https://support.apple.com/en-ca/HT202039; Google Play subscriptions - https://support.google.com/googleplay/answer/7018481; Government of Canada consumer information - https://www.canada.ca/en/services/consumer.html; Competition Bureau - https://www.competitionbureau.gc.ca/.
Asana Rebel Attn: Customer Service / Administration Dessauer Strasse 28‑29 10963 Berlin Germany
For written cancellations, send by registered mail (raccomandata A/R) to ensure proof of delivery and keep the receipt for your records.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Harper Allen
eIDAS legal expert · 7 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 7 years.