Cancellation Asana Rebel: Easy Method

What is Asana Rebel

How the service works and what you are really paying for

Asana Rebel is a fitness app focused on yoga, bodyweight workouts, mobility, and mindfulness. The company behind it is Asana Rebel GmbH, with headquarters in Berlin, Germany, and its terms are governed by German law. In practice, this is a subscription service with auto-renewal, so the app keeps charging unless you cancel before the next billing date.

The paid product is not just a few video classes. A subscription gives access to the full workout library, guided programs, and premium features. Public pricing commonly shown for the service is $19.99 (₱1,129)* per month or $119.99 (₱6,779)* per year, with both plans giving access to all workout programs and features.

Free trial, auto-renewal, and why many users get caught off guard

Here is the thing: Asana Rebel uses an auto-renewing subscription model. Its terms say subscriptions renew automatically for the selected minimum term until you or Asana Rebel terminate them, and the service also offers a free trial. If you cancel during the free trial, the subscription ends immediately, according to the terms (asanarebel.com).

That setup explains why some users feel blindsided. Several public reviews mention charges continuing after people thought they had already canceled. The truth is, Asana Rebel's cancellation flow looks simpler than it should be, especially if you no longer remember whether you subscribed on the website, App Store, or Google Play.

Availability in the Philippines

Asana Rebel is available in the Philippines through its website and mobile app channels. There is no Philippine office listed in the available public data, and support is handled through Berlin based channels, including the email [email protected] and phone +49 301 205 3175. Support hours are not clearly published, so Filipino users often deal with time zone delays because Germany is several hours behind Philippine time depending on daylight saving.

Local pricing in pesos is not consistently published in official materials, so the best working reference is the converted price of $19.99 (₱1,129)* monthly and $119.99 (₱6,779)* annually. If you paid through Apple or Google, the exact peso amount may differ because App Store and Google Play can use local taxes, exchange rates, or promotional prices.

How to cancel Asana Rebel without getting charged again

What to check before you cancel

A lot of cancellation problems start with one simple mistake: using the wrong channel. Before touching anything, confirm where you originally subscribed. Check your bank statement, App Store subscriptions, Google Play subscriptions, or your old welcome email. If the charge came from Apple, cancel in Apple. If it came from Google, cancel in Google. If it came from Asana Rebel directly, contact Asana Rebel support.

Take screenshots before you cancel. Save a screenshot of your current plan, your billing date, and the email tied to the account. Also save workout data you care about. Asana Rebel's terms say that after canceling your user account, content and workout performance data may be erased, and you may lose access even to content already purchased (asanarebel.com).

Cancel a web subscription bought from Asana Rebel directly

For website purchases, self-service cancellation may not be available. The documented route is to contact Customer Support through the Help Centre and provide your order details, email address, and relevant dates. Use the official help article here: Asana Rebel cancellation help.

Send the request from the same email linked to your account and include the subscription start date, latest charge date, and last four digits of the payment method if visible on your bank record. Because some users reported charges after submitting cancellation requests, save every piece of proof: screenshot of the request form, sent email, and any reply. If support does not answer quickly, call +49 301 205 3175 during standard Germany business hours.

Cancel through App Store on iPhone or iPad

If you subscribed on iOS, the official click path is specific. Open Settings, tap your name, tap iTunes & App Store, tap your Apple ID, tap View Apple ID, tap Subscriptions, choose Asana Rebel, then tap Cancel Subscription. Once canceled, the subscription remains active until the end of the current billing cycle (help.asanarebel.com).

This method matters because Asana Rebel support cannot directly stop an Apple billed renewal from inside your Apple account. Heads up: if the Asana Rebel subscription does not appear in your Apple subscriptions list, you probably did not subscribe through Apple, or you signed in with a different Apple ID. That is one of the most common reasons users think cancellation "did not work."

Cancel through Google Play on Android

If you subscribed through Google Play, open the Google Play Store app, tap the menu, tap Account, tap Subscriptions, select Asana Rebel, then tap Cancel. As with Apple, access usually continues until the end of your paid billing period after you stop auto-renewal (help.asanarebel.com).

Google billed users in the Philippines should also watch for family group accounts or secondary Google accounts. Many accidental renewals happen because the user checks the wrong Gmail address and never sees the active subscription. If you have more than one Google account on your phone, switch between them before concluding that the subscription is gone.

Email, phone, and registered mail if support is hard to reach

Asana Rebel lists [email protected] and phone number +49 301 205 3175. No live chat is available. If you are in the Philippines, calling during late afternoon or evening local time can line up better with Germany business hours, though exact support hours are not published.

You can also send a cancellation letter to the Berlin address if you want a paper trail. A registered letter is slower, usually around 5 to 10 business days for proof and delivery processing, but it gives you a strong record. Some people now use certified digital registered mail services such as Postclic because they create timestamped proof of sending, receipt, and opening without a trip to the post office.

After you cancel, what actually changes on your account

Access usually stays until the end of the paid period

For App Store and Google Play subscriptions, cancellation stops the next renewal, not the current term. That means if your annual plan renews every 15 July and you cancel on 10 June, you should still have premium access until 15 July. This is the standard result described in Asana Rebel's official cancellation instructions (help.asanarebel.com).

If you are in a free trial, the timing is different. Asana Rebel's terms say that canceling during the free trial ends the subscription immediately. So if you started a trial on Monday and cancel on Wednesday, do not expect the trial benefits to continue until the original end date.

What happens if you do nothing

If you do not cancel, the subscription renews automatically for the selected minimum contract term. That language appears directly in Asana Rebel's terms of use (asanarebel.com). In simple terms, monthly renews monthly and annual renews annually unless one side terminates.

This is exactly why users in review forums complain about surprise charges. The app does not have a published cancellation fee or early termination fee, but auto-renewal itself is the costly part if you miss the cutoff. A missed annual renewal can mean another $119.99 (₱6,779)* bill in one go.

Your workout history and saved content

Take note of the data rule before deleting your account. Asana Rebel states that after canceling the user account, content and workout performance data may be erased. It also says you may lose access to content already purchased (asanarebel.com).

If there is any progress log, streak, or plan history you want to keep, save screenshots before cancellation. Public sources do not clearly describe a built in export tool. Because of that, manual screenshots are the safest option for Filipino users who want a record before closing the account.

Refund policy and chargeback options for users in the Philippines

The official refund rule is strict

Asana Rebel offers a 14 day refund policy at the beginning of the subscription. If you are unhappy, you can request a refund within that opening period. The key limitation is just as important: this 14 day policy does not apply to subscription renewals, and the company also says it does not offer partial refunds for unused time (help.asanarebel.com).

That means if your annual renewal already happened yesterday and you cancel today, most users should not expect a prorated refund for the remaining months. In plain language, stopping the subscription prevents the next charge, but it usually does not reverse the current one unless you are still inside the initial 14 day window or there was a billing error.

How to ask for a refund in a way that gives you proof

Use the support channel tied to your purchase path. For direct web billing, contact support through the Help Centre or email [email protected] and include your account email, transaction date, amount, and reason for the request. For billing errors, Asana Rebel specifically says to contact Customer Support through the Help Centre (help.asanarebel.com).

If the payment was through Apple or Google, you may also need to use that platform's own billing dispute route because the store controls the charge. In your message, mention whether this is an initial subscription within 14 days, a billing error, or an unauthorized continued charge after cancellation. Attach screenshots of your cancellation request and the bank or store receipt.

Your rights in the Philippines and when chargeback makes sense

For Philippine users, online subscription disputes can fall under the Consumer Act of the Philippines, Republic Act No. 7394, with DTI handling consumer complaints. There is no universal statutory cooling off period for all online purchases, but many services use 7 to 14 days as a practical standard. In Asana Rebel's case, the company itself gives a 14 day refund period for the beginning of a subscription, which is the strongest policy you can point to in a complaint.

If you canceled and still got charged, or if the charge looks unauthorized, ask your bank, credit card issuer, GCash, or Maya about a chargeback. BSP related card dispute practice often gives around 60 days from the statement date to challenge a transaction. This is a last resort, but it is realistic if you have proof that you canceled and the merchant still charged you.

Subscription terms that matter before you tap subscribe

Auto-renewal, contract term, and trial conversion

Asana Rebel's terms say subscriptions automatically renew for the time period of the selected minimum contract term until either you or Asana Rebel terminates the subscription (asanarebel.com). That sentence matters because it means renewal is the default setting, not an optional extra step.

The terms also say subscriptions can have different minimum contract terms depending on the plan. Public pricing shows monthly and annual options, so your commitment depends on what you selected at sign up. If you start with a free trial and do not cancel in time, the trial can convert into a paid subscription according to the plan you accepted.

Applicable law and what happens to your account data

The terms state that the contract is governed by the laws of Germany and that disputes are handled under German law (asanarebel.com). For Filipino users, that does not remove your right to raise a consumer complaint with DTI over an online transaction affecting you in the Philippines, especially if the issue is an alleged unfair charge.

One more clause deserves attention: after canceling your user account, your content and workout performance data may be erased. That is not a minor detail. If you care about saved routines or progress history, treat cancellation like an account closure and back up anything valuable before sending the request.

Asana Rebel plans and pricing in Philippine peso

Current subscription plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website or app store listing for the exact local price and taxes in the Philippines.

Which plan costs more and where the savings are

The annual plan is the larger upfront charge at $119.99 (₱6,779)*, while the monthly plan is the smaller recurring charge at $19.99 (₱1,129)*. If you paid monthly for a full year, you would spend about $239.88 (₱13,553)*. That means the annual plan saves about $119.89 (₱6,774)* over 12 months, close to 50 percent compared with paying month by month.

The catch is obvious: the annual plan is cheaper per month, but it hurts more if you forget to cancel before renewal. Public data found no cancellation fee and no early termination fee, which is good. Still, no prorated refund for unused months means an accidental annual renewal is expensive.

Your rights in the Philippines if Asana Rebel cancellation goes wrong

The local rules that matter to this subscription

In the Philippines, consumer issues for online subscriptions are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the key agency. There is no one size fits all online cooling off rule written for every app subscription, but DTI aligned market practice often lands around 7 to 14 days for cancellations or returns where a seller's own policy allows it.

For Asana Rebel, the useful part is that the company itself publicly offers a 14 day refund window at the beginning of the subscription. So if you subscribed recently and are still inside day 14, you have a concrete company policy to cite. If the issue is a renewal, Asana Rebel's own policy is weaker for consumers because it says renewals are generally non refundable.

How to file a complaint with DTI or escalate a payment dispute

If support ignores your request, gather your proof first. Save your cancellation screenshot, support emails, charge receipt, and the date you sent your request. Then file a complaint with DTI through its consumer assistance channels and clearly state that this is an online subscription issue involving a foreign app charging a user in the Philippines under RA 7394.

If the charge was made to a card or e-wallet, contact your issuer on the same day you notice the problem. For continued or unauthorized charges, ask for a transaction dispute or chargeback. Philippine users paying via bank card, GCash, or Maya should mention the exact amount, such as $119.99 (₱6,779)*, and provide proof that the cancellation was submitted before renewal.

Useful Philippine contacts

Use these channels if you need official help beyond the merchant's support team. DTI handles general consumer complaints, while your bank or e-wallet handles the payment dispute itself.

• Department of Trade and Industry - consumer complaints under RA 7394
• Bangko Sentral ng Pilipinas - payment dispute oversight
• Your card issuer, GCash, or Maya - direct chargeback request

Public contact details can change, so use the official websites in the links section below when you are ready to file. For a cancellation dispute, your screenshots and timestamps matter more than long explanations.

What customers say about cancellation

Overall verdict: difficult, based on the reviews available

The pattern in the available reviews is rough: 0 positive and 5 negative out of 5 unique reviews. The recurring complaints are continued charges after cancellation requests, slow or missing responses from support, and frustration about refunds after trial or renewal. For users in the Philippines, that lines up with two local pain points already reported in similar cases: unexpected charges and difficulty reaching support because of language or time zone gaps.

To stay balanced, Asana Rebel itself does offer multiple cancellation channels through Apple, Google, and direct support, and there is no published cancellation fee. The problem is not the existence of cancellation routes. The problem is that users often do not get quick, clear confirmation.

Recurring themes

Sources summary

Individual user reports

• "I cancelled my membership, yet they still took the annual payment. I contacted customer services several days ago, but the only contact option is email and I’ve had no response whatsoever." (TrustPilot)
• "I had a trial I didn't use. I immediately requested a cancel & refund because there was no email about the upcoming charge... Renewed subscriptions are therefore unfortunately non-refundable." (Google Play)
• "I stopped my subscription a year ago but they’ve just taken payment from my bank account. The Contact Us button on the website doesn’t work." (TrustPilot)
• "I paid for a trial and later noticed £68.99 had been taken from my bank account without my knowledge [about ₱5,000]." (TrustPilot)
• "I have requested immediate cancellation and removal of my payment details. These requests have been ignored. Every month, further charge attempts are made against my credit card." (TrustPilot)

Documents to prepare before and after cancellation

Before you send the request

Prepare your evidence before contacting support or opening your phone settings. Save a screenshot of the active subscription page, the exact billing date, the account email, and the payment reference from your card, Apple receipt, or Google Play receipt. This takes two minutes and can save you days of back and forth later.

If you use the app regularly, also save workout streaks or progress screens. Asana Rebel's terms say workout performance data may be erased after account cancellation. Since no simple export process is clearly described in the public sources, screenshots are the practical backup.

What to keep for refund or chargeback claims

For a refund request, keep the transaction ID, charge amount, date, and the reason for your claim. If you are inside the first 14 days of a new subscription, say that clearly in your message because this is the strongest refund ground in Asana Rebel's public policy.

After canceling, save the confirmation email or final cancellation screen and keep it for at least 60 days after the next statement date. That period matters because payment disputes in the Philippines are often handled within a roughly 60 day dispute window from the statement date.

Common cancellation mistakes that cost users money

Using the wrong cancellation channel

A classic mistake is emailing Asana Rebel when the subscription was actually billed by Apple or Google. In that case, the merchant may answer, but the renewal is still controlled by the app store account. Real example: a user deletes the app and assumes the subscription is gone, but the App Store plan continues renewing monthly.

The fix is simple. Match the billing source to the cancellation route. Apple charge means cancel in iPhone settings. Google charge means cancel in Google Play. Direct website charge means contact Asana Rebel support through the Help Centre or email.

Canceling too late and expecting a prorated refund

Another common problem is waiting until after the annual renewal and then asking for the unused months back. Asana Rebel's public policy says there are no partial refunds for unused subscription time and the 14 day refund rule does not apply to renewals (help.asanarebel.com).

A practical example is someone on an annual plan who sees the charge one day after renewal and thinks canceling right away will reverse it automatically. Usually it will not. Canceling stops the next renewal, not the one that already happened, unless you can prove a billing error or another valid dispute ground.

Not saving proof of cancellation

Several user reviews mention charges continuing after a cancellation attempt. When that happens, your screenshot is your best friend. Without proof, the case becomes slower because you have to rely on memory instead of a clear timestamp.

Save the final screen, the email, and the date. If you contacted support by form or email, keep the sent copy. If you called +49 301 205 3175, note the time and the person or department if any name was given.

Forgetting the free trial converts into a paid plan

Free trial cancellations are another trap. Asana Rebel's terms say canceling during the free trial ends it immediately, but if you do not cancel in time, the trial can convert into a paid subscription under the plan terms you accepted.

A realistic scenario is installing the app, trying a few sessions, then forgetting about it for two weeks. Put a calendar reminder at least 48 hours before the trial ends. That simple step is more reliable than hoping an email reminder will arrive.

Quick comparison of all cancellation methods

Method by method summary

The key takeaway

No single method fits every user because the right route depends on where you bought the subscription. App Store and Google Play are cleaner when the purchase was store billed. Direct website subscriptions need more care because support contact may be required and users have reported delayed responses.

If your priority is speed, use the billing platform itself. If your priority is evidence, keep screenshots and consider a written record by email or registered mail. The best method is the one that matches your actual payment channel and leaves a paper trail.

What to do right after canceling

Immediate checks for the next 10 minutes

Right after cancellation, confirm the status in the same place where you canceled. In Apple or Google, look for a line showing the subscription expires on a specific date instead of renewing automatically. If you used the website route, wait for the support confirmation and save it.

Then set two reminders on your phone: one for 3 days before the old billing date and another for the billing date itself. This double check matters because several users reported being charged after they believed the cancellation was already done.

Watch your bank or e-wallet and act fast if a charge appears

Monitor your statement through the next billing cycle and keep watching for at least 60 days from the statement date if you are worried about a dispute. If a new charge appears after cancellation, contact your bank, GCash, Maya, or card issuer immediately and ask for a chargeback or transaction dispute. Mention that you canceled before the renewal and attach your proof.

You can also escalate to DTI for the consumer complaint side of the case. For Filipino users, this two track approach works best in real life: the payment provider handles the money dispute, while DTI handles the complaint record under RA 7394.

Good alternatives if you still want a fitness app

If you are canceling because the billing experience felt too stressful, there are solid alternatives. Fitbit Premium costs about $9.99 (₱564)* per month or $79.99 (₱4,519)* per year. MyFitnessPal Premium costs about $9.99 (₱564)* per month or $49.99 (₱2,824)* per year. Nike Training Club also has a free basic version, which is useful if you want to pause paid subscriptions for now.

Those options differ in focus. Fitbit Premium leans into health insights and guided plans, MyFitnessPal Premium is strong for nutrition tracking, and Nike Training Club is a practical choice if you want broad workout variety with a lower barrier to entry.

Useful links

• Asana Rebel official website
• Official cancellation instructions
• Official refund policy
• Terms of use
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Asana Rebel cancellation address and mailing details

Physical mailing address

If you want to send a written cancellation, use the Berlin headquarters address available in the public company information:

• Asana Rebel GmbH, Dessauer Str. 28-29, 10963 Berlin, Germany

This is not the fastest route for most users in the Philippines, but it is a valid option if you want formal delivery proof in addition to email or app based cancellation.

Best way to use the address without slowing yourself down

A smart approach is to cancel through the correct billing channel first, then use email or written mail only if confirmation does not arrive. For direct subscriptions, send the support request immediately and keep the mailing option as backup. For Apple and Google subscriptions, use the store cancellation screen as your main proof because that is where the billing control sits.

If you are already dealing with a disputed charge, include the Berlin address in your complaint file together with [email protected], phone +49 301 205 3175, your screenshots, and the exact amount charged. Clear documentation usually moves the case faster than emotional messages alone.