Cancellation service N°1 in Spain
Contract number:
To the attention of:
Cancellation Department – Bkool
Carretera de La Coruña, Km. 17.800, Edificio Madroños 3
28231 Las Rozas
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Bkool service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Bkool: Easy Method
What is Bkool
Bkool is an indoor cycling and training platform that offers virtual 3D routes, real‑video routes, structured workouts and simulated gradients to create an immersive indoor riding experience. It connects to trainers, sensors and apps to record rides, compare performance and join multiplayer sessions.
How to cancel Bkool
- Via website (web): Sign in at bkool.com → go to your profile → My subscription → click “Unsubscribe”. Your subscription will remain active until the renewal date and no further charges will be made. See Bkool’s cancellation help: How can I cancel my Premium subscription?
- Via App Store (iOS): Subscriptions purchased through Apple must be cancelled through your Apple ID subscription settings. Bkool refers users to Apple’s subscription management and refund procedures: Bkool support - iOS cancellations and Apple support pages.
- Via Google Play (Android): Subscriptions purchased through Google Play must be cancelled in Google Play’s subscription settings. See Bkool’s guidance and Google Play help: Bkool support - Android cancellations.
What happens when you cancel
When you cancel on the website your subscription remains active until the end of the paid period; the service will not renew and you will not be charged again. Cancelling through Apple or Google stops the next automatic renewal but the exact access end date depends on the store’s subscription period. Bkool retains account data in accordance with its terms and privacy policy; your profile, ride history and settings typically remain accessible unless you request account deletion.
Will I get a refund?
Monthly subscriptions: Bkool’s policy states monthly subscriptions are not refundable after payment. Annual and family subscriptions: eligible for a refund only within the first 14 days from the initial charge; you must contact Bkool via the refund form to request a refund. Subscriptions purchased through third‑party channels (for example, Decathlon or app stores) follow the third party’s refund rules and are generally non‑refundable through Bkool. For details see Bkool’s refund policy: What is the refund policy for subscriptions?.
Bkool plans and pricing
| Plan | Price (CAD) |
|---|---|
| Monthly | Varies |
| Annual | Varies |
| Family | Varies |
Your consumer rights in Canada
Canada does not have a single federal “14‑day cooling‑off” rule for digital subscriptions equivalent to the EU TRLGDCU; consumer protection for digital goods and subscriptions is governed by federal and provincial laws and by the terms of the merchant or platform. For subscriptions bought directly from Bkool, the company’s published refund policy applies. For purchases made through Apple or Google, Apple’s and Google’s policies and any provincial consumer protections may provide additional options. If you believe a charge is unauthorized or incorrect, contact Bkool support first and, if needed, your payment provider or card issuer to discuss chargeback or dispute options. Keep records of communications and receipts.
Customer experiences
Users commonly praise Bkool for its variety of routes (3D virtual and real‑video), realistic gradients and immersive experience; many report good value versus some competitors and positive interactions with support. Criticisms include occasional app instability (crashes or slow loading with many riders), limited or hard‑to‑find help documentation, and reports of difficulty cancelling or obtaining refunds after trial periods or auto‑renewal. These mixed reviews suggest checking renewal dates and saving receipts to avoid unwanted charges.
Documentation checklist
- Account email and username, order number or receipt, proof of payment (bank/credit card statement), renewal date, screenshots of subscription status, any refund request confirmation or support ticket IDs.
Common mistakes
Common mistakes include assuming cancelling in the app will stop an App Store or Google Play subscription (you must cancel through the store), missing the renewal date and losing the short refund window for annual plans, and failing to keep receipts or screenshots of subscription settings and charges. Another frequent error is contacting only the developer for purchases billed by Apple/Google instead of following the platform’s refund process, which can delay resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (bkool.com) | Monthly: no; Annual/Family: refundable within 14 days (request via refund form) | Low - direct unsubscribe in account |
| App Store (iOS) | Refunds handled by Apple under Apple’s policies | Medium - must use Apple subscription and refund flows |
| Google Play (Android) | Refunds handled by Google under Google Play policies | Medium - must use Google Play subscription and refund flows |
After cancelling
After you cancel, save confirmation of cancellation (screenshot or confirmation email) and monitor your card or bank statement to ensure no further charges occur. If you want a refund for an annual or family plan and are within 14 days, submit a refund request through Bkool’s refund form and include your receipt and order details. For purchases through Apple or Google, follow their directed refund processes. Helpful links: Bkool cancellation help How can I cancel my Premium subscription?, refund policy What is the refund policy for subscriptions?, and Bkool support home support.bkool.com. If you need proof of delivery for written notices, you may send correspondence by registered mail with return receipt.
Address
BKOOL, S.L., Carretera de La Coruña, Km. 17.800, Edificio Madroños 3, 28231 Las Rozas, Madrid, Spain