Cancellation Bodi: Easy Method

What is Bodi

BODi (formerly Beachbody On Demand) is a digital fitness and wellness platform that offers streaming workout programs, coaches, and related content through apps and a website. It is sold via direct website subscriptions and in‑app purchases on platforms such as Apple’s App Store and Google Play.

How to cancel Bodi

• App Store (iOS): Open the Apple ID settings on your iPhone/iPad (Settings > [your name] > Subscriptions), find the BODi subscription and cancel at least 24 hours before the end of the current billing period. Apple manages billing for in‑app purchases; you must cancel in your Apple account settings.
• Google Play (Android): Open the Google Play Store app, go to Menu > Payments & subscriptions > Subscriptions, select BODi and cancel before the renewal date. (BODi’s public materials do not detail Google Play steps, but this follows standard Play Store subscription controls.)
• Website (BODi/Beachbody): Sign into your account at the BODi/Beachbody website and follow the subscription or account cancellation options, or use any SMS/text options noted in support channels. Ensure your cancellation is completed before the renewal date - cancellations received after renewal generally do not trigger refunds.
• Written cancellation (recommended for proof): Send a signed cancellation letter by certified mail with return receipt to: Studio Bodi Inc., 327 boul. Curé‑Labelle, Local 101, Laval, Québec, H7P 2P2, Canada. Keep the mailing receipt and returned signature as proof of delivery.

What happens when you cancel

When you cancel a BODi subscription before the next renewal, your access typically continues until the end of the period you already paid for; cancellation prevents the subscription from auto‑renewing. Cancelling through Apple or Google stops future platform billings for in‑app purchases; cancelling on the website stops direct billings from BODi/Beachbody.

Cancelling does not automatically delete your account or purchase records - BODi may retain account and usage data according to its privacy policy, and any permanent à la carte program purchases should remain associated with your account unless otherwise stated. Cancellation does not reverse charges already processed for a renewal.

Will I get a refund?

BODi’s standard policy offers a 30‑day (sometimes described as 31‑day) money‑back guarantee that applies only to the initial digital membership purchase. Renewal charges are generally excluded from refunds under BODi’s stated policy; company responses and user reports indicate renewal fees are not refundable even if you cancel immediately after renewal.

If you purchased through the App Store or Google Play you may be able to request a refund via Apple’s or Google’s in‑app purchase refund mechanisms, which operate independently of BODi’s merchant policy. However, platform refunds are discretionary and not guaranteed. Company customer service has often denied refund requests for renewals, according to many consumer reports.

Bodi plans and pricing

Your consumer rights in Canada

Canadian consumer protection law does not create a broad, automatic right to cancel or obtain refunds for digital subscriptions beyond what the merchant offers. Merchant terms agreed to at the time of purchase - including auto‑renewal and refund exclusions - are generally enforceable so long as they were clearly disclosed and were not unconscionable.

If you purchased through the App Store or Google Play, Apple or Google maintain independent refund processes that you can contact; those platform processes are separate from the merchant’s policy. Canadian law also requires clear pre‑purchase disclosure of auto‑renewal terms; failure to provide clear notice may be subject to challenge under applicable provincial consumer protection rules.

Customer experiences

Reviews are mixed. Many users praise BODi’s instructors and fitness content and find the programs valuable, but a substantial number of customers report frustration with BODi’s billing practices - especially unexpected or poorly communicated auto‑renewals. Numerous reviews describe difficulty cancelling, charges that continued after purported cancellation, and denials of refund requests for renewal charges. Customer service is frequently described as limited (reliance on chat or email, few phone options) and sometimes unhelpful in resolving billing disputes.

Documentation checklist

• Account email and username used for BODi
• Order number, receipt, or screenshots of the purchase/renewal charge
• Screenshots showing subscription status and cancellation confirmation (if provided)
• Dates and times of cancellation attempts or support chat transcripts
• Copy of the certified‑mail cancellation letter and the return‑receipt (proof of delivery)
• Bank or credit card statement showing the charge(s)
• Any email correspondence with BODi/Beachbody support

Common mistakes

Common errors include canceling on the merchant website but forgetting to cancel an in‑app subscription through Apple or Google, which results in continued billing. Many users also contact support only after a renewal has already processed and then expect an automatic refund; BODi’s stated policy excludes renewal refunds. Failing to keep proof of cancellation (screenshots, confirmation emails, or certified mail receipts) makes disputes harder to resolve. Relying solely on a generic chat message without a clear confirmation or tracking the exact renewal cutoff time are common pitfalls.

Comparative recap

After cancelling

Keep all documentation (confirmation screens, emails, certified‑mail receipts, bank statements) until you verify no further charges occur. If you were charged after cancelling, first check whether the subscription was managed through Apple or Google and contact the relevant platform for a refund request; also contact BODi support with your evidence. Useful resources: the BODi App Store page (BODi on the App Store), BODi/Beachbody refund information as cited by support (BODi returns & refunds), and user reports about billing and support experiences (Trustpilot - Beachbody/BODi reviews). Consider contacting Apple Support or Google Play support directly if your purchase was handled through those platforms.

Address

Studio Bodi Inc.
327 boul. Curé‑Labelle, Local 101
Laval, Québec, H7P 2P2
Canada