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Cancellation service #1 in Canada
BodyFX is a brand and treatment offering focused on body contouring, fat and cellulite reduction using radiofrequency and related technologies; it is offered both as an at-clinic procedure (sold per session or in packages) and as a subscription-based digital service for workout programs and content on bodyfx.com. Offerings, prices and customer service experiences vary by clinic and by the online subscription product.
After a cancellation request is received, BodyFX may stop future renewals but your current access may continue until the request is processed manually. Access to digital content can remain available through the paid period; automatic renewals should cease once the cancellation is processed. Billing may still appear if the request is delayed or not processed properly, so monitor your statements. Account data and purchase records are normally retained according to the service’s terms - if you need data removed, request data deletion explicitly when you cancel.
BodyFX’s stated policy for products bought on their website includes a 30‑day money‑back guarantee (less shipping and handling) for eligible product returns after inspection. For memberships and subscriptions, refunds depend on the terms at purchase; some users report that refund requests - especially for unused memberships - have been ignored or denied despite following procedures. If you are within the 30‑day window and meet the return requirements, submit the return and refund request with proof of purchase and follow the vendor’s return instructions closely.
| Plan | Price | Period | Features |
|---|---|---|---|
| Single session (Iris Beauty Solution, Vancouver) | C$199.00 | Per session | fat & cellulite reduction, 40-minute treatment covering ~10×10 cm area |
| Sale price (Iris Beauty Solution, Vancouver) | C$149.25 | Per session (sale) | same as above, limited time |
| One area per session (VIVA Laser & Skin, Calgary) | C$175.00 | Per session | targets one area (5 - 7% reduction), radiofrequency contouring |
| 6‑session package, one area (VIVA Laser & Skin, Calgary) | C$750.00 | Package of 6 sessions | bulk pricing for one area |
| 10‑session package, one area (VIVA Laser & Skin, Calgary) | C$950.00 | Package of 10 sessions | bulk pricing for one area |
| Two areas per session (VIVA Laser & Skin, Calgary) | C$275.00 | Per session | treats two areas |
| 6‑session package, two areas (VIVA Laser & Skin, Calgary) | C$1,600.00 | Package of 6 sessions | bulk pricing for two areas |
| BodyFX EXPRESS (AdS Aesthetics, Vancouver) | C$150.00 | Per session (approx. 20 min) | 1 zone (~4×8") treatment |
| BodyFX SIGNATURE (AdS Aesthetics, Vancouver) | C$250.00 | Per session (approx. 40 min) | 2 zones |
| BodyFX PLATINUM (AdS Aesthetics, Vancouver) | C$325.00 | Per session (approx. 60 min) | large area |
| BodyFX (per area, Aspire Care Clinic) | C$300.00 | Per session | starting price per area |
| BodyFX (SpaMedica, Toronto) | C$699.00 | Per session (starting) | single-zone treatment |
| 4‑zones, 8 sessions package (Freedom Medi-Spa) | C$4,784.00 (regular), discounted to C$2,870.40 | Package of 8 sessions (4 zones) | 40% discount applied |
Under Canadian consumer protection laws, digital subscription services must provide clear cancellation mechanisms and honour applicable refund rights, especially within cooling‑off periods. The absence of a self‑service cancellation option or poor responsiveness may contravene provincial consumer protection statutes. If BodyFX does not honour cancellation or refund promises, Canadian consumers can escalate to their provincial consumer protection office, file complaints with federal consumer services, or pursue a chargeback through their credit card provider where terms are not honoured.
Reviews are mixed. Many users praise the variety and quality of workout/content programs and report positive customer service experiences when support responds. However, a significant number of consumers report serious difficulties cancelling subscriptions, continued billing after cancellation requests, slow or no responses from support, and challenges obtaining refunds - particularly for unused memberships. These mixed reports suggest outcomes vary by case and how thoroughly consumers document and follow up their cancellation and refund requests.
Many consumers assume an in‑app cancel function exists - it does not for BodyFX subscriptions, so relying on the app leads to continued billing. Others cancel verbally without follow‑up documentation; without written confirmation or ticket numbers, cancellations are harder to prove. Waiting until after the renewal date to request a refund increases difficulty. Finally, not keeping records of correspondence or registered‑mail receipts removes key evidence needed for escalations or chargebacks.
| Method | Refund | Difficulty |
|---|---|---|
| Email / Live chat | Possible under 30‑day policy; many users report refunds ignored or denied | High (manual processing, reports of slow/unresponsive service) |
| Registered mail to company address (formal notice) | Can strengthen case for refunds or disputes if support is unresponsive | Moderate (provides proof of delivery but requires extra steps) |
| In‑app | Not available | Not applicable (no self‑service cancel button) |
After you submit a cancellation request, monitor your account and bank/credit card statements for charges. If charges continue after reasonable processing time, escalate to your credit card provider to dispute unauthorized renewals and submit any documentation you have. You may also file a complaint with provincial consumer protection offices. For BodyFX terms and refunds, see the company’s terms page and public review threads to understand common issues: BodyFX terms & conditions, user complaints and reviews, and aggregated reviews such as Trustpilot. For Canadian consumer guidance see Government of Canada - consumers.
For formal cancellation letters or registered mail, send to:
BODY‑FX LIMITED
The Grange, High Street 100
London N14 6TB
United Kingdom
Consider sending by registered mail (e.g., raccomandata A/R) and retain the return receipt as proof of dispatch.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.