Cancellation Club 16: Easy Method

What is Club 16

Club 16 (also marketed as Club16 Trevor Linden Fitness in some locations) is a budget-friendly gym chain operating across Canada that offers basic gym access, classes, and paid personal training packages. Memberships are typically sold with promotional weekly or monthly rates and occasional annual fees; contract terms and administrative practices have varied by location and over time.

How to cancel Club 16

To stop a membership you must provide written notice in advance. Club 16’s stated requirement is one full calendar month’s written notice (roughly 30 days). Term or fixed-length training contracts may require in-club review before cancellation. Below are step-by-step options and recommended actions to create a clear record.

• Choose a method: email [email protected] (mailto:[email protected]), visit your home club to sign a cancellation notice in person, or mail a registered written notice to the club location where you signed up.
• State your request clearly: include full name, membership number, home club location, date you want the membership to end, and reason if requested. Ask for written confirmation of receipt and the effective cancellation date.
• Keep proof: save the sent email, a dated photo of any signed in-club form, and the registered-mail tracking/return receipt. If you mail, send by registered mail and retain the tracking/return receipt.
• Follow up: check bank/credit card statements for continued charges after the effective date; if charges continue, contact the club and your payment provider promptly.

What happens when you cancel

When a cancellation is accepted, your access typically continues through the end of the current billing cycle or the one-month notice period - confirm the exact end date in writing. Recurring billing should stop after the effective cancellation date, though reviews and consumer complaints show this does not always happen automatically. The club should retain membership records for its business purposes; request written confirmation that your membership has been terminated and keep all correspondence. If you signed a fixed-term contract, check whether any remaining obligations or early-termination terms apply and whether the club requires an in-club review before processing.

Will I get a refund?

Club 16’s stated refund rights include a 10-day review period after signing during which a member can cancel for a full refund. Beyond that window refunds depend on the agreement type. Personal training one-year programs and many paid packages are generally described as non-cancellable and non-refundable; exceptions have been made (for example, relocation) where a refund was provided less a typical administrative fee (documented examples show a 30% admin deduction). Under BC consumer protection rules businesses must follow statutory cancellation and refund timelines when those laws apply, but consumer reports indicate inconsistent application - some members received timely refunds (less an admin fee), while others reported delays or disputes. Always request the refund policy in writing and a timeline for payment; if a statutory rule applies in your province (for example BC), reference it when requesting a refund.

Club 16 plans and pricing

Your consumer rights in Canada

If you are in British Columbia, the Business Practices and Consumer Protection Act provides specific protections, including the 10-day review period for certain fitness contracts and timelines for refunds when administrative fees apply. Provinces may differ, so check your local consumer protection office for rules that apply where you live. Even where the law allows an administrative deduction, it generally requires the business to process refunds within a statutory timeline (for example, consumer reports indicate a ~15-day expectation). Because Club 16’s policy application has been inconsistent in practice, keep written evidence of your cancellation and follow up with consumer-protection authorities or the Better Business Bureau if your rights are not honoured.

Customer experiences

Member feedback is mixed. Positive reports mention clean facilities, friendly staff, decent equipment for casual long-term gym use, and satisfactory trainers in some locations. Negative reports are common around billing and cancellations: members have complained about hidden or unexpected fees (annual/maintenance/keycard/cancellation fees), trouble getting cancellations processed, continued billing after cancellation, and slow or disputed refunds - especially for personal training contracts. Many complaints point to inconsistent administration between locations and to outsourced customer service that can be slow to respond.

Documentation checklist

• Signed membership agreement and any personal-training contract
• Proof of identity (government ID used at signup)
• Copy of your written cancellation request (email or letter)
• Registered-mail tracking number and return receipt, or a dated photo of the in-club signed cancellation form
• Receipts for payments, bank/credit card statements showing charges, and any refund confirmation
• Correspondence with the club (emails, chat transcripts) and notes of phone calls (date, time, representative)

Common mistakes

Common problems include failing to provide written notice, sending cancellation to the wrong address or email, not keeping proof of delivery or a signed in-club form, and assuming all products (especially long-term personal-training packages) are refundable. Other frequent errors are not checking bank/credit card statements after the stated effective date and not following up promptly when continued charges appear. For term contracts, trying to cancel online without first reviewing the contract in-club can delay resolution - if your agreement requires an in-club review, handle that step early.

Comparative recap

After cancelling

After you cancel, keep all confirmation and proof of delivery. Monitor your bank and credit-card statements for at least two billing cycles to ensure charges stop. If charges continue, contact the club with your proof; if unresolved, file a dispute with your card issuer and consider contacting your provincial consumer-protection office or the Better Business Bureau for assistance. Helpful resources: BC Consumer Protection, BBB Canada, and email Club 16 at [email protected].

Address

Send cancellation letters via registered mail to your home Club - the address of the location where you signed up. Confirm the exact mailing address with your club (or on your membership paperwork) before sending, and retain the registered-mail tracking number and return receipt as proof. Example instruction: "Send via registered mail to your home Club - the address of the location where you signed up."