Cancellation F45: Easy Method

What is F45

Overview

F45 is a franchise network of group fitness studios offering instructor-led, high-intensity interval and circuit training classes under locally managed memberships. Each studio is a separate franchisee that sets its own membership terms, pricing and local policies while operating under the F45 brand.

How to cancel F45

• Contact your local F45 studio directly - cancellations are handled by each franchise according to the membership agreement and notice requirements; find studio support information at F45 Support.
• If your subscription was purchased through Apple (App Store), cancel via your device settings or reportaproblem.apple.com, then request any refund from Apple per Apple Support.
• If billed through Google Play on Android, cancel in the Google Play app and request refunds through Google Play support (guidance summary: Google Play refund guidance).
• If you provide written notice, keep proof of delivery - if mailing, use registered mail for a receipt of delivery (see address in section 12).

What happens when you cancel

When you cancel, the immediate operational effect depends on your studio’s contract terms: some cancellations end access at the end of your current billing period, others may take effect immediately or after a notice period. Automatic renewals should stop once the studio processes your cancellation, but you should verify by checking your next billing statement and receiving written confirmation. Records of your membership, payments and any correspondence are typically retained according to the studio’s policies and applicable privacy laws; request confirmation from the studio if you need specific data retained or deleted.

Will I get a refund?

There is no single global F45 refund policy - refunds for unused classes, prepaid fees or cancellation penalties are decided by the local studio under the terms of your signed membership agreement. If your subscription was through Apple or Google Play, refund requests are handled by Apple or Google respectively and are not processed by F45. Canadian statutory consumer protections (see next section) may provide additional rights to a refund during a cooling-off period or where a contract is misrepresented; those rights apply in addition to any contractual terms and cannot be contractually waived.

F45 plans and pricing

Your consumer rights in Canada

Provincial consumer protection laws provide additional rights beyond your membership contract. In Ontario, fitness club contracts include a cooling-off period permitting cancellation in writing within a short timeframe after signing with a refund provided within statutory timelines; details are on the Ontario government site. Nova Scotia mandates a five-day cooling-off period for fitness memberships with full refund rights and limits on payment arrangements and contract length. In Quebec, the Consumer Protection Act allows cancellation within up to 1/10 of the contract’s duration after services begin, with limits on retained fees and prompt refund of unused services. These statutory protections cannot be waived by contract and apply alongside any studio terms; consult provincial resources for the exact procedures and time limits.

Customer experiences

Public reviews are mixed. Some members report very positive experiences with the workouts and community - for example, positive Trustpilot comments highlight enthusiasm for classes and results. Other reviews note opaque or strict local cancellation policies, slow or unhelpful responses from certain studios, and complaints about pricing or unfulfilled promises (as seen in several Trustpilot reports). Canadian forum threads (e.g., Reddit) frequently discuss class no-show and late-cancellation fees (commonly reported in the C$10 - C$15 range) and frustration when local studio contract terms differ from expectations. These experiences vary considerably by studio and management, which is why direct communication with your studio and careful review of your agreement are important.

Documentation checklist

• Copy of your signed membership agreement and any amendments.
• Payment records (bank/credit card statements showing charges, receipts).
• Proof of cancellation request (email, studio confirmation, recorded message reference).
• Evidence of attempted App Store/Google Play cancellation if applicable (screenshots, confirmation pages).
• Any correspondence with the studio (dates, names, summaries) and notes of phone calls.
• If sending written notice, use registered mail for proof of delivery (raccomandata A/R) and keep tracking/receipt.

Common mistakes

Common errors include assuming a cancellation submitted through the app or to corporate will cancel a locally billed membership - many studios require direct contact and written notice per the contract. Members also sometimes forget to separately cancel App Store or Google Play subscriptions, resulting in continued billing from Apple or Google even after contacting the studio. Missing provincial cooling-off windows or not keeping proof of delivery/email confirmation are frequent issues that make disputes harder to resolve. Finally, failing to review notice periods and early-termination fees in your membership agreement can lead to unexpected charges.

Comparative recap

After cancelling

After you cancel, confirm in writing that the studio received and processed your request, check your bank or card statements for any further charges, and keep copies of all communications. If you paid via Apple or Google, follow up with their refund procedures and keep any confirmation numbers. If you believe your statutory consumer rights were not respected, contact your provincial consumer protection office for guidance.

Helpful links: F45 Support - f45training.af/support; Apple subscription & refund info - support.apple.com and reportaproblem.apple.com; Google Play refund guidance - Google Play refund guidance; Ontario consumer info - ontario.ca; Nova Scotia consumer info - novascotia.ca; Quebec consumer info - opc.gouv.qc.ca.

Address

F45 Training Holdings Inc., 3601 S Congress Ave, Ste E, Austin, TX 78704-7250, United States