Cancel F45: Step-by-Step Guide

What is F45

Overview

F45 Training is a global fitness franchise offering coach-led, high-intensity group workouts designed around 45-minute sessions.

Presence in New Zealand

F45 operates as independently franchised local studios across New Zealand with differing local terms, pricing and management.

How to cancel F45

Primary requirement

Cancellations must be submitted in writing directly to your home studio; verbal requests (in-person or app messages) are generally insufficient.

Contact details and submission methods vary by studio, so use the studio where you originally signed up.

Step-by-step cancellation steps

• Locate your home studio contact (email or physical address).
• Prepare a clear written cancellation request stating your full name, membership ID, date of birth, and the requested cancellation date.
• Send the request by email or via the studio’s official cancellation form where provided; consider also posting a copy to the studio address for proof.
• Allow the required notice period (most studios require 30 days after the minimum term; foundation/month-to-month plans often allow cancellation with required notice and no fee).
• Request written confirmation of cancellation and keep that confirmation for your records.

What happens when you cancel

Access and bookings

Access to classes usually continues until the end of the notice period or paid term; booked classes within that period remain valid unless studio policy states otherwise.

Renewal and membership status

Automatic renewals should stop once a studio processes your written cancellation; confirm in writing that recurring payments will cease.

If the studio does not confirm, follow up and keep records of all communication.

Data and app records

Your app or account booking history may remain unless you request account closure or data deletion from the studio.

Ask the studio how they handle personal data and whether they will delete or retain records after cancellation.

Will I get a refund?

General refund policy

There is no automatic statutory 14-day cooling-off period for gym memberships in New Zealand unless it is explicitly written in your contract.

Refunds for unused prepaid periods are generally not offered after any defined cooling-off period; prepaid fees are typically forfeited unless your agreement states otherwise.

Possible exceptions

• If your membership contract explicitly includes a cooling-off or refund clause (for example a studio-specific short trial refund), you may be entitled to a refund under those terms.
• Some Australian F45 terms include a 14-day cooling-off period; those provisions do not automatically apply in New Zealand studios unless stated in your local studio agreement.

F45 plans and pricing

Typical plans

F45 pricing in New Zealand varies by studio, membership term and any negotiated rates. Contact your local studio for current NZD pricing.

Representative pricing (examples)

Your consumer rights in New Zealand

Cooling-off and contract terms

Under New Zealand law there is no automatic 14‑day cooling‑off period for gym memberships unless the contract expressly provides one.

If your membership includes a cooling-off clause, you may cancel within that timeframe under its terms.

Refunds and remedies

• Refunds for unused periods are only available if specified in your contract; they are not guaranteed by law.
• Consumers can raise complaints with New Zealand consumer protection agencies for unsafe or misleading practices.

Where to get help

If you believe a studio has engaged in misleading or unfair conduct, contact New Zealand consumer protection bodies for guidance and complaint options.

Customer experiences

Positive feedback

Many members praise motivating trainers, varied daily workouts, supportive atmospheres and helpful meal plans at several NZ studios.

Reviews cite specific positive experiences at studios such as F45 Pukekohe and F45 Glenfield.

Common criticisms

Complaints reported by members include trainer disengagement, app booking and membership syncing issues, and unexpected studio closures affecting memberships.

Some members have needed to resolve cancellation or pass issues in person when app or online methods did not sync correctly.

Documentation checklist

Essential items to prepare

• Copy of your signed membership agreement or terms and conditions.
• Proof of payment or recent bank receipts showing membership charges.
• Your written cancellation request (email or signed letter) with full name and membership details.
• Studio contact details (email and physical address) and date sent/emailed.

Useful supporting evidence

• Screenshots of app bookings or payment history.
• Any previous correspondence with the studio about freezes, changes, or complaints.
• Record of any promised refunds or studio admissions in writing.

Common mistakes

Submitting the wrong cancellation method

Many members attempt to cancel verbally, in-app or at a different studio; such requests are often not accepted.

Always send written notice to your home studio where the membership was signed up.

Missing the notice period or minimum term

Failing to allow for the required notice (commonly 30 days after minimum term) can result in additional charges for the next billing period.

Check your contract for the minimum term and notice requirements before sending a cancellation.

Not keeping proof

Not saving confirmation emails, posted receipts or written replies makes disputes harder to resolve.

Keep copies of everything and request written confirmation of cancellation and cessation of payments.

Comparative recap

Key comparison points

This table summarises typical F45 NZ practices versus consumer expectations to help you plan a cancellation.

At-a-glance summary

After cancelling

Next steps

Follow up if you do not receive written confirmation of cancellation within a week; escalate to studio management if needed.

Monitor your bank or card statements for any unexpected charges after the effective cancellation date.

Useful links and contacts

• F45 membership support FAQ
• F45 Membership Policies / Cancellation form (example)
• New Zealand consumer protection resources

Address

Where to send your cancellation

Send your written cancellation to the home F45 studio where you signed up - by email and/or post to that studio’s physical address.

Example studio addresses

• F45 Ponsonby - 22 Mackelvie St, Grey Lynn, Auckland 1021 (example)
• F45 Swanson - 15b Airdrie Road, Ranui, Auckland 0612 (example)

If you do not have the studio address, contact your local studio directly or use the contact details provided in your membership paperwork.