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Cancellation service #1 in Canada
Fitbod is a workout app that generates personalized strength-training plans based on your goals, available equipment and past workouts. It tracks progress, suggests weights and reps, and offers premium features through a subscription model.
Cancelling stops future billing but does not automatically issue a refund. You will retain access to Fitbod’s paid features until the end of the current billing period you already paid for. Deleting your Fitbod account is a separate action and does not by itself cancel an active subscription with Apple, Google or Fitbod’s website billing - be sure to cancel the subscription through the correct platform first.
Fitbod’s standard position is that cancelling prevents future charges but does not guarantee refunds. If you purchased directly from Fitbod’s website you can request a refund by emailing [email protected] with your name, account email and receipt; requests are handled case-by-case. Fitbod’s Terms also state a full refund is allowed within ten (10) calendar days of a website purchase; after that, purchases are generally final.
For purchases made through the Apple App Store or Google Play, refunds are handled by Apple or Google respectively. To request an Apple refund use reportaproblem.apple.com or contact Apple Support. For Google Play, use Google’s refund process via the Play Help pages (see links below) or contact Google Play Support; you may also contact Fitbod support to assist with your request.
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Monthly Plan | C$16.49 | Monthly | Full access to premium features (iOS App Store listing) |
| Monthly Plan (alternate listing) | C$17.99 | Monthly | Alternate App Store listing (iOS) |
| Annual Fitbod Elite (Yearly Plan) | C$129.99 | Yearly | Billed annually (iOS App Store listing) |
Under Canadian federal and provincial consumer protection laws, digital subscriptions may entitle you to remedies (including refunds) where a service is defective, misrepresented, or undelivered. Fitbod’s 10‑day website refund window in its Terms may not override statutory consumer rights. Purchases made through Apple or Google are also subject to those platform operators’ refund policies and protections.
If you experience unauthorized or repeated charges after cancellation and Fitbod does not resolve the issue, you may dispute the charges with your payment provider (bank or card issuer) and file complaints with provincial consumer protection agencies. Businesses must not misrepresent cancellation or refund terms or provide inadequate customer service; failure to comply could constitute unfair business practices in Canada.
Users commonly praise Fitbod for its ability to generate adaptive, equipment-aware workouts, clear tracking and visible fitness improvements. Reviewers highlight helpful recovery tracking and a generally attractive interface.
On the other hand, some users report problems with the recommendation algorithm (repeating exercises, inconsistent time estimates and weight suggestions), difficulties cancelling or obtaining refunds, and slow or email-only customer support. There are reports of login or access issues after purchase or renewal that required support intervention.
A frequent mistake is deleting the Fitbod app or your Fitbod account without cancelling the subscription through the platform that billed you; that leaves the subscription active and billing continues. Another common error is trying to cancel a store-billed subscription (Apple/Google) through Fitbod’s website - those must be cancelled via the App Store/Play Store. People also sometimes expect automatic refunds on cancellation; Fitbod’s policy normally stops future billing but does not guarantee refunds except as allowed by its 10‑day website refund window or platform refund processes. Finally, customers sometimes contact the wrong address or fail to keep documentation (receipts or screenshots), which slows dispute resolution.
| Method | Refund | Difficulty |
|---|---|---|
| Website (app.fitbod.me) | Refunds: Request via [email protected]; 10‑day full refund window for website purchases; otherwise not guaranteed | Low - Moderate |
| Apple App Store (iOS) | Refunds: Handled by Apple via reportaproblem.apple.com or Apple Support | Moderate |
| Google Play Store (Android) | Refunds: Handled by Google Play refund process; can request via Play Help or contact support | Moderate |
| Registered mail to Fitbod HQ | Refunds: Same Fitbod refund rules apply; used for formal written notice and escalation | High (formal, slower) |
After you cancel, monitor your email and bank/card statements for confirmations and to ensure no further charges are taken. If you need a refund, start with the appropriate channel: contact Fitbod at [email protected] for website purchases, use Apple’s refund portal for App Store purchases, or use Google Play’s refund process for Play Store purchases (Google Play refund info). Keep copies of all correspondence and receipts; if Fitbod does not resolve unauthorized charges, contact your financial institution and consider filing a complaint with your provincial consumer protection agency.
Fitbod, Inc
1655 Taraval St.
San Francisco, California 94116
United States
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.