Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Gymmaster service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Gymmaster: Easy Method
What is Gymmaster
GymMaster is a gym management platform used by facilities to handle memberships, access control, bookings, billing and basic inventory. It provides a member portal, administrative tools and integrations with billing providers so clubs can manage subscriptions, classes and hardware such as access fobs or rental equipment.
The service is provided to individual clubs (each club sets its own prices, cancellation terms and portal settings) while GymMaster supplies the software, billing integrations and support tools used to operate those services.
How to cancel Gymmaster
- Web (club’s subscription): Have an authorised club representative submit the official cancellation form for the club subscription. GymMaster confirms receipt by email within ten working days. Ensure all outstanding debts are settled; GymMaster bills in arrears and you may receive an additional invoice after the subscription ends. If cancellation is within the first 60 days you may be eligible to receive a refund for rental payments and hardware (printed tags, shipping and damaged items are non‑refundable). Ask your club about data extraction for migration before finalising cancellation.
- Member Portal / class or service bookings: If enabled by the club, members can cancel class or service bookings in the Member Portal. Cancellation settings are controlled by the club and may include a minimum notice period, a cancellation fee window, the fee amount and the cancellation outcome (forfeit full fee, refund/credit full fee, or charge a cancellation fee). Check the specific booking policy in the portal before cancelling.
- Membership via a member’s profile (admin action): Club staff can cancel a membership from the member’s profile by selecting the cancellation date, reason, choosing to override a minimum term if required, prorating charges and applying any cancellation fee, then confirming the action. For memberships under three months that are unpaid and unused, staff can use “Erase Membership” to remove the record as if it never existed - confirm club policy before using this option.
What happens when you cancel
When a cancellation is processed, access permissions and class bookings are handled according to the cancellation date chosen and the club’s settings. If access is linked to a fob or key, the club may disable it effective the cancellation date. Because GymMaster bills in arrears, an additional invoice may be produced after cancellation to cover services already provided.
Confirmation of a club subscription cancellation is normally sent by GymMaster within ten working days to the authorised contact. Data linked to a membership is retained by the club/GymMaster per their data retention policy; a data export for migration can usually be requested prior to final deletion.
Will I get a refund?
Refund availability depends on the type of charge, timing and the billing provider. For web subscriptions cancelled within the first 60 days, rental payments and hardware may be eligible for a refund; printed tags, shipping costs and damaged items are explicitly non‑refundable. For other payments, refunds are supported only if the connected billing provider allows refunds. GymMaster does not store card details; when the billing provider supports it a refund button is shown in GymMaster and the action is processed via the provider.
GymMaster supports two refund modes: “Refund and Credit” (which cancels the charge and returns funds) and “Refund and Pay Later” (which refunds now but leaves the charge on the account to be collected later). After a refund is processed you’ll see a negative line and, if applicable, a credit entry in the account history. Always request written confirmation of any refund and retain bank or card statements as proof.
Gymmaster plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Single Membership (unlimited classes) | C$69.52 + tax (signup fee C$9.27 + tax) | Monthly | Unlimited classes; includes signup fee |
| Full Membership - Monthly | C$119.90 per fortnight (~C$59.95/week) | Fortnightly | 24/7 gym access, Reformer Pilates and Group Strength Training |
| Gym Only - 12 Months | C$51.90 per fortnight (~C$25.95/week) | Fortnightly | 24/7 gym access only, no classes |
| Adult (12‑Month Fixed Term) | C$472.50 full cost | Annual (12 months) | Group fitness classes + 24‑hour weight room access |
| Full Access Upfront Yearly Payment | C$2,077.40 full cost + C$60 signup fee | Annual | Full access (details per facility) |
| 12‑Month Paid‑in‑Full (PIF) | C$650.00 full cost + C$49.95 access fob fee | Annual | One‑year membership, pre‑paid, includes fob |
| Standard Membership + 6‑Month Commitment | C$39.95 per 4 weeks | Every 4 weeks | Unlimited 24/7 gym access, 6‑month commitment |
Note: These prices are examples from Canadian facilities using GymMaster-powered portals. GymMaster’s published starting price is listed in USD on some platforms; local facility rates and terms vary. Check the specific club portal for exact pricing and fees.
Your consumer rights in Canada
Consumer cancellation and refund rights in Canada depend on the nature of the contract and provincial law. There is no single nationwide right that applies to all digital subscriptions: some federal and provincial rules provide short cooling‑off periods for certain in‑person or distance contracts (for example, some jurisdictions recognize a 10‑day cooling‑off period or a 14‑day cancellation right for certain goods and services), but digital subscription services and software may be specifically exempt in some provinces.
Members in Canada should carefully review the club’s "Terms of Trade" and GymMaster’s published terms to understand contract length, minimum terms and refund rules. If you believe a statutory right applies (for example under Ontario law), consult the relevant provincial consumer protection office or a legal adviser to confirm applicability to your situation.
Customer experiences
Public reviews for GymMaster are broadly positive in Canada where clubs implement the platform: reviewers praise integration of access control, subscriptions, member apps, reporting and reliable support. Users frequently note the convenience of an online member portal, automated reminders and mobile access.
Criticisms often relate to individual club implementation or product complexity: some users report a steep learning curve because of many options, occasional POS limitations or perceived dated interface elements. A small number of reviewers have reported difficulties with specific payment/point-of-sale flows. As with any platform, experience varies by the club’s configuration, staff training and the choice of billing provider.
Documentation checklist
- Copy of the submitted cancellation form and the authorised person’s name/contact details
- GymMaster confirmation email (save or print) or screenshot of any portal confirmation
- All invoices and receipts (last invoice prior to cancellation and any post‑cancellation invoice)
- Receipts or proof of purchase for any hardware or rentals, plus photos if returning items or documenting damage
- Proof of payment (bank/card statements) showing refunds or charges
- Exported member data or migration files requested from the club (if needed)
- Copy of the club’s Terms of Trade and any membership agreement
- Proof of delivery if you send a cancellation letter (use registered mail / raccomandata A/R to maintain evidence)
Common mistakes
Failing to settle outstanding debts before requesting cancellation is a frequent cause of problems: because GymMaster bills in arrears, an additional invoice can arrive after you cancel, and unpaid balances can prevent confirmation of the cancellation. Example: a member cancels mid‑month but does not clear outstanding invoices and then receives a post‑cancellation billing notice.
Another common issue is assuming automatic refunds - refunds depend on timing, the billing provider and the club’s policies, so expect to request and confirm refunds rather than assume they will be issued. Administrative errors include having an unauthorised person submit a cancellation (which can delay processing) and not requesting a data export before erasing a membership deemed eligible for removal.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (club’s subscription) | Possible: rental/hardware refunds within 60 days; other refunds depend on billing provider and club policy | Medium - requires authorised submission and settlement of outstanding debts |
| Member Portal (class/service bookings) | Depends on club’s booking settings (notice period, cancellation fee, full refund/credit or forfeit) | Low to Medium - depends on how club configures cancellation rules |
| Membership via member profile (admin cancellation) | Pro‑rata refunds possible if supported by billing provider; “Erase Membership” removes records for eligible unused memberships (no refund implied) | Medium - requires admin action and careful selection of date, fees and overrides |
After cancelling
After you cancel, keep the confirmation email and any post‑cancellation invoices. Monitor your bank or card statements for any refunded amounts or unexpected charges and contact the club promptly if you see an unexplained invoice. If you need a copy of your member data for migration, request a data export from the club before any deletion steps are finalised.
For help, check the club’s support pages and GymMaster’s support resources; for information about provincial consumer protections consult your provincial consumer affairs office. Helpful starting links: GymMaster support - GymMaster Support, Government of Canada consumer rights overview - Government of Canada: Consumer Affairs. When sending a written cancellation, use registered mail (raccomandata A/R) or another tracked/delivered service to preserve proof of delivery.
Address
Treshna Enterprises, P.O. Box 13522, Armagh Mail Centre, Christchurch 8141, New Zealand