Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Lifestyle Fitness
4810 49 St
T9S 1C3 Athabasca
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Lifestyle Fitness service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Lifestyle Fitness: Easy Method
What is Lifestyle Fitness
Lifestyle Fitness is a membership-based fitness provider offering gym access, group classes, personal training and related digital services. Memberships typically include recurring monthly payments and may carry joining fees or app-based program subscriptions. The provider’s publicly posted policies (terms and FAQ) describe cancellation rights, refund rules and circumstances under which early termination or pro‑rata refunds apply.
How to cancel Lifestyle Fitness
- Check your membership start date and contract: you generally have a 14‑day right to cancel from the date the agreement starts; after that contracted memberships normally require 30 days' notice and early termination is allowed only for specified reasons (medical, redundancy, relocation over 15 miles, etc.).
- Decide how you will submit the cancellation: accepted methods include visiting the club in person, calling the club, or sending a signed letter by postal mail. The most reliable method is to send a detailed cancellation letter by registered post to the club address so you have proof of delivery.
- Prepare a concise cancellation letter that includes your full name, membership number (if available), the date you joined, the date you want the cancellation to take effect, and a clear statement that you are cancelling the membership (mention the 14‑day cooling‑off right if applicable).
- Send the letter by registered post to the club address (see Address section), and note the tracking number. If you call, follow up in writing and keep notes of the call (date, time, person spoken to).
- Do not stop any Direct Debit or automatic payment before the club has acknowledged and authorized the cancellation; stopping payments prematurely can cause additional charges or collection activity.
- Keep copies of all documents, receipts, proof of delivery, emails and call logs in case you need to escalate or request a refund.
What happens when you cancel
When the club accepts your cancellation it will generally stop the membership renewal after the applicable notice period. If you cancel within a contractual cooling‑off window your membership is treated as terminated from the effective date specified; if you cancel outside the cooling‑off window a 30‑day notice period often applies unless you meet specified early‑termination conditions. Access to facilities and classes will normally continue until the end of the notice period unless otherwise agreed. The provider may retain personal data for business and legal reasons according to its privacy policy; consult the club’s privacy notice for details on how account data and app access are handled after closure.
Will I get a refund?
If you cancel within the contractual 14‑day cancellation window you are entitled to a refund of the joining fee and any monthly fees already paid, subject to a deduction: the company deducts the higher of the one‑day pass rate or a proportional amount for days used. Outside that initial period refunds are generally not provided except in specific, documented circumstances (for example, verified medical reasons, redundancy, or relocation over the distance specified in the contract) and you may still be required to provide notice. Temporary closures for maintenance do not usually entitle you to a refund; however, if the facility closes indefinitely the provider’s terms state a pro‑rata refund is due for unused service. If you expect a refund, request it in writing and retain proof of the request.
Lifestyle Fitness plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Lifestyle Personal Training (via app) - Initial Month | C$120.00 | Initial Month | Online training via app, includes setup, questionnaire, strength programs, macro nutrition, weekly check‑ins |
| Lifestyle Personal Training (via app) - Consecutive Months | C$75.00 | Monthly | Ongoing online training support via app |
| Lifestyle Fitness & Yoga - Unlimited Monthly Membership | C$150.00 | Monthly | Unlimited group fitness classes (not applicable to yoga) |
| Lifestyle - Habit Tracker App Premium (Monthly) | C$9.99 | Monthly | Access to premium app features (habit tracking, themes, advanced reports) |
| Lifestyle - Habit Tracker App Premium (Yearly) | C$59.90 | Yearly | Access to premium app features (annual commitment) |
| Lifestyle - Habit Tracker App Premium (Lifetime) | C$199.00 | One‑time | Lifetime access to premium app features |
Your consumer rights in Canada
Canadian consumer protection varies by province; many provinces provide a statutory cooling‑off period for certain contracts (commonly around 10 days for gym‑type agreements, though exact rules differ). The 14‑day cancellation right stated in the provider’s terms is generally more generous than some Canadian minimums. Consumers are also typically entitled to refunds or credits if a paid service is not delivered (for example, if a facility closes permanently). If you believe a provider has not honoured statutory rights, you can contact your provincial consumer protection office for guidance and possible complaint procedures.
Customer experiences
Public reviews are mixed. Positive feedback frequently highlights friendly, welcoming staff, modern equipment and a good variety of classes. Negative reports commonly mention overcrowding and limited equipment at peak times, inconsistent cleanliness in changing rooms, occasional hygiene and opening‑hours concerns, and some difficulties getting prompt responses when trying to cancel. Some third‑party review sites include stronger criticisms from former staff; as with any provider, experiences vary by location and individual circumstances.
Documentation checklist
- Membership number or account reference and your full name
- Date you joined and the date you want cancellation to take effect
- Copy of the signed membership agreement or receipts (joining fee, recent payments)
- Signed cancellation letter (keep an identical copy)
- Proof of postage/delivery (registered mail tracking number or receipt)
- Copies of emails or screenshots of online cancellation requests
- Medical certificate or supporting documents when claiming exemption (relocation, redundancy, etc.)
- Bank statements showing payments, if you need to dispute debits
Common mistakes
Several common errors prolong or complicate cancellations. Stopping Direct Debit payments before the club has acknowledged cancellation can trigger late fees, debt collection or reversal charges; always obtain written confirmation first. Relying on an unverified phone call without following up in writing reduces your evidence if a dispute arises. Not checking your contract for the specific notice period or the grounds for early termination can lead to unexpected obligations. Finally, failing to send cancellation by registered post or save proof of delivery makes it harder to prove you gave proper notice.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In person (visit the club) | Refunds treated per terms: 14‑day refunds available with deductions; outside that refunds rare unless permitted; must obtain written confirmation | Medium - immediate contact but requires a visit and you should obtain a signed receipt |
| Phone | Same entitlement as other methods, but phone requests are weaker evidence unless followed by written confirmation; request written acknowledgement | Medium - High - convenient but less reliable for proof; follow up in writing |
| Postal mail (registered post - recommended) | Same entitlement as other methods; registered post provides proof of delivery which supports refund/termination claims | Low - most reliable for recordkeeping and dispute resolution (recommended) |
After cancelling
After you submit cancellation, keep all acknowledgements and monitor your bank statements to ensure no further unauthorised debits. If you do not receive written confirmation within a reasonable timeframe, follow up by phone and send a second registered letter. If you are owed a refund and it is delayed, request a timeline in writing; if unresolved, contact your provincial consumer protection office or your card issuer/bank to dispute charges. For provider terms and cancellation details, see Lifestyle Fitness terms and FAQ and for general Canadian consumer guidance consult federal or provincial consumer pages linked below.
Helpful links: Lifestyle Fitness - Terms & Conditions, Lifestyle Fitness - FAQs, Government of Canada - Consumer protection, Ontario - Consumer Protection.
Address
Send registered postal cancellations to the club at:
4810 49 St, Athabasca, AB T9S 1C3, Canada