Cancellation Runna: Easy Method

What is Runna

Runna is a training app that delivers structured, personalized running plans and syncing with popular devices to help users build endurance, train for events, and track progress. It offers premium features such as expert coaching, device integration, and tailored plans available through monthly or annual subscriptions.

How to cancel Runna

• App Store (iOS): Open your Apple device Settings → Subscriptions → select Runna → Cancel. Apple requires you cancel at least 24 hours before renewal; you retain access until the end of the current billing period. See Runna support: Unsubscribing from Runna Premium.
• Google Play (Android): Open Google Play → Payments & subscriptions → Subscriptions → select Runna → Cancel. Access continues for the remainder of the subscription period. See Runna support: Unsubscribing from Runna Premium.
• Web (Paddle): Sign in to the Paddle customer portal used for your web purchase and cancel there; your premium access remains until the end of the paid period. See Runna support: Unsubscribing from Runna Premium.
• Formal written cancellation (recommended for a paper trail): send a signed registered letter (raccomandata A/R) to Runna’s company address: The Run Buddy Ltd, Shelton Street 71‑75, London WC2H 9JQ, United Kingdom. Keep proof of posting and delivery.

What happens when you cancel

Cancelling prevents future automatic renewals but does not immediately remove your current premium access: you will keep premium features for the remainder of the already‑paid billing period. Cancellation does not automatically delete your Runna account or the data stored in it; consult the app or Runna’s terms if you wish to remove your account and data entirely. Any billing confirmations or receipts remain available for your records through the platform you used to subscribe.

Will I get a refund?

Refund requests must be made within 48 hours of subscribing and are handled by the platform you used to pay (Apple, Google Play, Paddle, or Strava); approval is at the platform’s discretion. After 48 hours, Runna does not provide pro‑rated refunds for annual plans, and you will generally need to rely on the platform’s own refund policy. Runna’s Terms state that by requesting immediate access and using the service you waive statutory “cooling‑off” or similar cancellation rights, and no refunds are available once auto‑renewal is simply turned off. For details and links on requesting refunds see Runna support: Requesting a refund and Runna’s terms at runna.com: Terms and Conditions.

Runna plans and pricing

Your consumer rights in Canada

Canadian consumers may have statutory rights such as a “cooling‑off” period under certain provincial laws, but Runna’s Terms indicate that by requesting immediate access to the service you explicitly waive those rights. That means if you begin using the service immediately after purchase, the standard right to cancel for a full refund within a fixed period may not apply. If you believe local consumer protection laws provide additional rights, you can raise the issue with the payment platform or the relevant provincial consumer protection office, but Runna’s contract language and platform policies will strongly influence outcomes.

Customer experiences

Users often praise Runna for clear, structured training plans, good device integration (e.g., Garmin), and responsive customer support that makes UI improvements quickly. Conversely, some customers report frustrations: limited plan pausing for injury, perceived lack of customization, cost concerns relative to value, and occasional technical issues such as failed run recordings or syncing problems. A few reviewers also report difficulties obtaining refunds or slow responses for refund requests.

Documentation checklist

• Subscription confirmation (email or in‑app), receipt or order ID, and the date/time of purchase
• Platform used to subscribe (Apple ID, Google Play account, Paddle order, etc.) and screenshots showing the subscription status
• Copies of cancellation confirmation, emails or chat with support, and proof of registered‑mail delivery if you sent a formal letter

Common mistakes

People commonly try to cancel inside the Runna app without realizing that billing is handled by the platform (Apple/Google/Paddle), so the platform-side subscription must be cancelled. Another frequent error is waiting until the renewal date - remember Apple recommends cancelling at least 24 hours before renewal to avoid an extra charge. Many assume cancelling immediately triggers a refund; in most cases it does not, especially outside the 48‑hour window or if you requested immediate access at purchase. Lastly, relying on support for an automatic refund can be slow - submit refund requests directly through the payment platform as well.

Comparative recap

After cancelling

Keep copies of all confirmations, receipts, and any communication with Runna or the payment platform. If you want to request a refund, act quickly (within 48 hours) and follow the refund process for the platform you used: contact Apple Support for App Store purchases, Google Play support for Android purchases, or Paddle for web purchases. Useful links: Runna’s unsubscribe guide at Unsubscribing from Runna Premium, refund guidance at Requesting a refund, and Runna’s terms at Terms and Conditions. If you experience unresolved issues, escalate with the payment platform or consider contacting your card issuer or local consumer protection office.

Address

For formal written cancellations, send a signed registered letter (raccomandata A/R) to:

The Run Buddy Ltd, Shelton Street 71‑75, London WC2H 9JQ, United Kingdom