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Cancel Runna: Easy Method
What is Runna
Overview
Runna is a running training app (product of The Run Buddy Ltd) that offers guided, structured and customisable training plans, integrations with devices and race planning tools.
The service is available on iOS, Android and the web, with a free plan tier and paid Premium subscriptions for full access.
Key features
Runna provides training plans, VO2 max tracking, Garmin and Strava integration, and customisable workouts for different race targets.
Support and product updates are handled by the Runna team from their UK headquarters; subscriptions are managed through app stores or Paddle on the web.
How to cancel Runna
iOS (Apple App Store)
- Open Settings on your Apple device.
- Tap your name at the top, then tap Subscriptions.
- Find Runna and select Cancel Subscription.
- Recommendation: turn off auto-renew at least 24 hours before renewal to avoid being re-billed.
Android (Google Play) and Web (Paddle)
- Android (Google Play): Open Google Play, go to Subscriptions, select Runna, then Cancel subscription.
- Web (Paddle): Log into the Paddle customer portal with the email linked to your Runna account and choose Cancel subscription.
- Note: deleting the Runna app or your Runna account does not cancel a subscription; you must cancel via the platform used to subscribe.
What happens when you cancel
Access after cancellation
After cancelling, you retain access to Premium features until the end of the current paid period.
For Apple and Google Play subscriptions you keep access until the end of the current billing cycle or paid period.
Renewals and account data
Auto-renewal stops after cancellation and you will not be billed again if cancellation completes before the renewal date.
Your Runna account data typically remains unless you request account deletion; account deletion does not automatically cancel subscriptions.
Will I get a refund?
Standard refund window
Runna allows refund requests within 48 hours of subscribing via Apple, Google Play, Web (Paddle), or a Strava bundle.
Refund approval is typically granted if within 48 hours, but final approval is at the discretion of the platform involved.
Limits and exceptions
- No pro‑rata refunds after the 48‑hour window; annual plan refunds are not available beyond that period.
- If Runna terminates your subscription for reasons other than a user breach, a pro‑rated refund may be offered according to their Terms.
- For platform-managed subscriptions you may need to request the refund through Apple/Google/Paddle as applicable.
Runna plans and pricing
Available plans (New Zealand)
| Plan | Price (NZ$) | Period | Key features |
|---|---|---|---|
| Monthly Plan (Runna Premium) | NZ$24.99 | Monthly | Full access; free 7-day trial; cancel anytime |
| Annual Plan (Runna Premium) | NZ$199.99 | Annual | Full access; free 7-day trial; billed annually; ~33% savings |
Notes on pricing
Prices apply to the New Zealand region for 2024/2025 as shown on Runna's pricing page and the NZ App Store.
A free plan tier (e.g., New to Running) remains available at no cost, but Premium features require a paid subscription.
Your consumer rights in New Zealand
Trial and cancellation timing
Free trials must be cancelled at least 24 hours before the trial ends to avoid charges, especially for iOS subscriptions.
Cancelling after the trial expiry may still result in billing if the platform has already renewed the subscription.
Refund and legal rights
- Runna follows platform-based refund windows (48 hours) rather than a stated 14‑day withdrawal period; check the platform policy for additional rights.
- Deleting the app or account does not cancel subscriptions; you must cancel through Apple, Google Play or Paddle.
- If Runna terminates your subscription for reasons other than a breach by you, a pro‑rated refund may be available under their Terms.
Customer experiences
Positive feedback
Many users praise Runna for structured, motivating and customisable training plans that improve fitness and running performance.
Users also value integrations with Garmin and Strava and report responsive support and quick product updates.
Negative feedback
Common complaints include difficulty cancelling trials (notably via Apple), occasional sync or run-recording issues, and inflexibility in some plan customisations.
Some users report frustration with refunds or access problems when subscriptions were purchased via Apple or web and with support responses in those cases.
Documentation checklist
What to gather before cancelling
- Email address used for the Runna account or the app store account.
- Order or receipt details from Apple, Google Play or Paddle if available.
- Dates: subscription start, trial end and the next renewal date.
What to include in a refund request
- Clear statement of the request (refund or cancellation), the reason, and the subscription platform.
- Order/receipt number and exact timestamps if you are within the 48‑hour refund window.
- Attach screenshots or records of billing where helpful.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the Runna app thinking this cancels their subscription; it does not.
Subscriptions continue and will renew unless you cancel via the platform used to purchase the subscription.
Missing platform-specific steps or timing
Users sometimes try to cancel via Runna support rather than via Apple/Google/Paddle, which can delay or fail to stop renewals.
Also, failing to cancel at least 24 hours before renewal on iOS can result in an unexpected charge.
Comparative recap
Cancellation by platform
| Platform | How to cancel | Refund window | Access after cancel |
|---|---|---|---|
| iOS (Apple App Store) | Cancel via Apple device Settings → your name → Subscriptions → Runna → Cancel Subscription | Refund requests accepted within 48 hours; final approval by Apple | Access until end of current billing cycle |
| Android (Google Play) | Cancel via Google Play → Subscriptions → Runna → Cancel subscription | Refund requests accepted within 48 hours; final approval by Google Play | Access until end of the paid period |
| Web (Paddle) | Log into the Paddle customer portal with your Runna-linked email → Cancel subscription | Refund requests accepted within 48 hours; final approval by Paddle | Access continues until the paid term ends |
Key takeaway
Cancel via the platform where you subscribed and act promptly if you want a possible refund within the 48‑hour window.
Keep receipts and timestamps to support any refund request or dispute.
After cancelling
Confirmations and follow-up
After cancelling, check for a confirmation email or subscription status in the platform account to verify cancellation succeeded.
If you do not receive confirmation, review your platform subscription page or contact the platform's support team.
Useful links
- Runna: Managing your subscription
- Runna: Requesting a refund
- Runna Terms & Conditions
- User reviews on Trustpilot (NZ)
Address
Company details
The Run Buddy Ltd
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Support contact
For subscription changes and refunds, use the relevant app store or the Paddle portal and the Runna support articles above for guidance.
Runna does not provide a separate New Zealand postal address for cancellations; platform cancellation is required.
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Written by Harper Davies
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.