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Cancellation service #1 in Canada
Sculpt You is a subscription-based fitness app focused on women’s strength training, workouts, meal guidance and community features. It provides program-driven workouts, tracking tools and ancillary resources (nutrition and mental health content) through in-app subscriptions on iOS and Android or via a Sculpt You account.
When you cancel an auto-renewing Sculpt You subscription, recurring billing will stop at the end of your current paid period but you typically retain access until that period expires. Cancellation should prevent future renewals but does not usually provide immediate deletion of your account or data; account data may be retained per Sculpt You’s data practices. Always save confirmation (screenshot or email) showing the cancellation and verify the subscription status in the platform where you purchased.
Sculpt You does not publish a clear, customer-facing refund policy guaranteeing refunds for subscriptions; publicly available sources do not show an automatic 14-day refund entitlement for this service. Refunds are not guaranteed and are typically handled according to the store (App Store / Google Play) policies, applicable law, or at the company’s discretion. There are user reports of occasional refunds after contacting support, but these appear to be exceptions rather than standard practice. Note also that emailing support alone - without cancelling through the App Store or Google Play - may not stop billing.
| Plan | Price |
|---|---|
| Monthly subscription | Varies |
| Annual subscription | Varies |
| Free trial / promotional offers | Varies |
Canadian consumer protections include a general 14‑day "cooling‑off" concept for some distance sales, but this right can be limited or excluded for digital goods that are delivered and used immediately. Because Sculpt You subscriptions provide instant digital access and are auto-renewing, statutory cancellation rights in Canada may not automatically require a refund once access has begun. Practical advice under Canadian practice is to cancel subscriptions via the marketplace where you purchased (App Store, Google Play) or directly through your app account and to retain evidence of cancellation. If you believe you were charged unfairly or contrary to your cancellation instructions, you can raise the issue with your payment provider and, if necessary, your provincial consumer protection office.
User feedback is mixed. Many users praise Sculpt You for strong programs, useful workouts, meal plans and an engaged community at an affordable price. At the same time, there are numerous complaints about app stability (glitches, login issues), subscription management frustrations, and reports of continued billing after attempted cancellation. Some users report slow or poor customer-service responses when seeking refunds or cancellation confirmations.
Common errors include assuming deleting the app cancels the subscription (it does not), emailing support without cancelling in the App Store/Google Play (which can leave auto‑renew enabled), and not checking your platform subscription settings to confirm cancellation. Users also sometimes wait too long to dispute charges; prompt action and documentation increase the chance of a favorable outcome.
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via iOS App Store | Refund subject to App Store policy / not guaranteed | Low (follow Settings → Subscriptions) |
| Cancel via Google Play | Refund subject to Google Play policy / not guaranteed | Low (follow Play Store → Subscriptions) |
| Cancel via Sculpt You account or email/postal | Refund possible at company discretion; not guaranteed | Medium (may require direct contact and confirmation) |
After you cancel, save any cancellation confirmation and continue to monitor your bank or card statements for any unexpected charges. If you still see charges after cancellation, contact your payment provider and escalate with Sculpt You support, including the documentation checklist items. Helpful references: App Store cancellation steps (App Store guide), Sculpt You terms and conditions (sculptai.io Terms & Conditions), and contacting support at [email protected]. Keep an eye on subscription listings in your device settings to confirm the subscription status is "Expired" or removed.
Sculpt You LLC
3831 Hughes Ave, Suite 501
Culver City, CA 90232
United States
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.