Cancellation Fasthosts: Step-by-Step Guide

What is Fasthosts

Fasthosts is a UK-based web hosting and domain services provider offering shared hosting, VPS, dedicated servers, email and website builder products. It publishes its own commercial guarantees (for example a 30-day money-back promise for many web and email hosting packages and a 60-day reseller guarantee for eligible reseller products) and maintains terms and conditions governing cancellations, refunds and service operation.

How to cancel Fasthosts

• Step 1 - Decide which service(s) to cancel and check eligibility for any money-back guarantee (for example, 30 days for many web/email plans; 60 days for eligible reseller products). See your initial order date.
• Step 2 - Submit cancellation notice at least 30 days before the next renewal date if cancelling a standard service; your notice is not deemed accepted until Fasthosts issues written confirmation, so keep a copy of your request and await confirmation. Fasthosts general terms.
• Step 3 - For services that cannot be cancelled from the control panel (reports exist for some VPS products), contact Fasthosts support by email or phone and request cancellation; include account identifiers and order numbers.
• Step 4 - If you prefer a formal paper trail, send a registered/recorded letter (with return receipt) to Fasthosts' postal address and retain proof of posting and delivery.
• Step 5 - After sending notice, retain any written confirmation from Fasthosts and verify the cancellation date, renewal stops and any refund or credit offered.

What happens when you cancel

When Fasthosts accepts a cancellation, the service will either run until the end of the paid period or be terminated on the agreed date. Access to hosting control panels, email and site files may be removed at termination - you should back up any data before cancelling. Automatic renewals should stop after cancellation confirmation, but keep the written confirmation as evidence. Domain registrations are typically treated separately and may continue or incur separate fees unless explicitly cancelled or transferred.

Will I get a refund?

Refunds depend on Fasthosts' published guarantees and the product type. Eligible web and email hosting packages commonly fall under a 30-day money-back guarantee if you request cancellation within 30 days of the initial order (domain registration fees are excluded; the guarantee is one-time per account). Resellers of eligible products may qualify for a 60-day refund under the reseller guarantee. Outside those self-imposed windows, Fasthosts' general terms state fees are non-refundable except pro-rata where Fasthosts cancels the service for reasons other than user breach. Domain registration fees and certain items are non-refundable. Always request refunds in writing within the applicable guarantee period and keep confirmation.

Fasthosts plans and pricing

Your consumer rights in Canada

For Canadian customers, Fasthosts' refund windows (30-day, 60-day reseller) are voluntary commercial guarantees rather than statutory rights enforced by Fasthosts' own policies. Canadian consumer protection law does not create a universal 14-day cancellation right for digital hosting services; rights vary by province and by the nature of the contract. Rely on the provider’s published guarantees and act within those timeframes. Outside the stated guarantee windows, refunds are unlikely unless Fasthosts cancels the service or your contract provides otherwise.

Customer experiences

Customer feedback is mixed. Many reviewers praise Fasthosts' support staff, helpfulness and quick resolution of issues, and positive overall service on Trustpilot and some forum posts. However, complaints exist about support responsiveness in specific incidents (including delays during account lockouts) and inability to cancel certain services via the control panel (VPS cancellation issues reported on community forums). These experiences suggest outcomes can depend on product type and how you submit and document the cancellation request.

Documentation checklist

• Account username and customer number; order/invoice numbers; email address registered to the account.
• Date of purchase and date you request cancellation; product/service name and domain(s) concerned.
• Copies/screenshots of control panel settings, billing agreements (e.g., PayPal authorizations) and the cancellation request you send.
• Proof of payment, any written confirmation from Fasthosts, and proof of posted registered letter if you sent one.

Common mistakes

Common errors include assuming cancellation via the control panel always works (some services require support intervention), not allowing the required 30-day notice before the next renewal, and failing to keep written confirmation that Fasthosts received the cancellation. Another frequent mistake is expecting automatic refunds for domains or services explicitly excluded from money-back guarantees; domain registration fees are commonly non-refundable. Example: a customer removed a PayPal agreement but remained charged because they had not completed a formal cancellation with Fasthosts or obtained written confirmation.

Comparative recap

After cancelling

After cancellation is confirmed, retain the written confirmation and any refund correspondence. Back up any remaining data before final termination and, if you want to keep a domain, initiate a transfer away from Fasthosts before the domain expires. Useful references: Fasthosts general terms and conditions, the 30-day money-back guarantee page, the reseller 60-day page, and independent reviews for user experiences. For Fasthosts terms see General Terms & Conditions, the 30-day policy at 30-day Money-Back Guarantee, and reseller terms at Reseller 60-day Guarantee. For community reports and reviews see Fasthosts' Trustpilot page (Trustpilot) and various forum threads (for example, Reddit).

Address

Fasthosts Internet Ltd
2 Cathedral Walk, The Forum
Gloucester, GL1 1AU
United Kingdom