Cancellation Oxio: Easy Method

What is Oxio

Overview

Oxio is a Canadian internet service provider offering month-to-month broadband plans with unlimited data and no long-term contracts. The company emphasizes simple pricing, online self‑service, and a 60‑day satisfaction guarantee for new customers.

How to cancel Oxio

• Client Portal (fastest): Log in → My Plan tab → “Cancel my service” under Package Summary → follow the on‑screen steps to self‑serve cancel.
• Customer Care (if you need assistance or cannot access the portal): Contact Customer Care via the Oxio support/contact page and provide your account number, full name, desired cancellation date, and - as required by the Terms - the service phone number and service address. You can contact via SMS, email, Messenger or Instagram as listed on Oxio’s support page.
• Important: formally submit the cancellation through one of the channels above. Simply unplugging equipment or returning devices without a formal cancellation request does not end service.

What happens when you cancel

Once your cancellation is processed, Oxio will schedule disconnection and send instructions for returning equipment by email on or around the disconnection date. Your service access stops on the requested disconnection date; recurring billing will be prorated or stopped according to the account status and once equipment is returned. Any final billing, credits, or refunds are applied after Oxio confirms device return and processes the account closure.

Will I get a refund?

There are two main refund situations. First, Oxio’s 60‑day satisfaction guarantee: if you are not satisfied within the first 60 days you may be eligible for a full refund of payments made during that guarantee period, provided you attempted Tech Support and returned equipment in good condition. Second, after a normal cancellation Oxio refunds unused days for the remainder of the billing cycle once their warehouse receives the returned equipment; those refunds are typically processed within 7 - 10 business days after equipment receipt. If equipment is not returned, refunds or credits for unused days generally will not be issued.

Oxio plans and pricing

Notes: Prices listed are the published monthly rates for the listed regions. Equipment, installation and taxes are included for customers who sign up; availability and speeds vary by province. Oxio’s policy states prices are fixed for customers who sign up with no long‑term contract or automatic price hikes.

Your consumer rights in Canada

Under Oxio’s stated terms and common Canadian consumer protections for telecom services, you may cancel a month‑to‑month service at any time without early‑termination penalties because Oxio offers indefinite monthly agreements rather than long‑term contracts. You are required to return provider equipment to trigger refunds for unused days or to qualify under the 60‑day satisfaction guarantee. If you encounter a dispute you cannot resolve with Oxio, you may escalate unresolved complaints to independent bodies such as the Commission for Complaints for Telecom‑television Services (CCTS) or your provincial consumer protection office.

Customer experiences

Customer feedback is mixed. Positive reports highlight stable service, transparent pricing, easy online setup and the reassurance of a 60‑day money‑back guarantee, which made trying Oxio low risk for some users. Negative reports describe intermittent outages or dropouts, slow or limited customer support response (including no phone support), and longer wait times for technician assistance; some reviewers also report difficulty or delay during cancellations. Experiences vary by location and individual circumstance.

Documentation checklist

• Account number, full name, service phone number and service address; desired cancellation date; proof of request (screenshot or confirmation); packing and return tracking number for equipment; any correspondence with Tech Support if claiming the 60‑day guarantee.

Common mistakes

Avoid assuming service ends when you unplug devices or drop off equipment: Oxio requires a formal cancellation request through the portal or Customer Care. Failing to return equipment or to follow the equipment‑return instructions can delay or void refunds. Not attempting Tech Support before invoking the 60‑day satisfaction guarantee may affect eligibility for that guarantee. Also, not keeping confirmation emails, return tracking numbers, and final invoices can make it harder to resolve billing or refund issues.

Comparative recap

After cancelling

Keep copies of your cancellation confirmation, final invoice, and equipment return tracking. Expect Oxio to email return instructions on the disconnection date and to cover shipping for equipment returns; follow those instructions carefully to ensure your refund is processed. Refunds for unused days are usually issued within 7 - 10 business days after Oxio’s warehouse receives returned equipment. If you need help or to check status, use Oxio’s main site or support page: Oxio and Oxio Support. If a dispute remains unresolved, consider contacting the CCTS or your provincial consumer protection office.

Address

125 Charest Boulevard East, 2nd Floor, Quebec, Quebec G1K 3G5, Canada