Cancellation Teksavvy: Easy Method

What is Teksavvy

TekSavvy is a Canadian independent internet service provider that offers residential and business broadband plans over cable, fibre and DSL networks. The company positions itself as a competitively priced alternative to major incumbents, with a focus on customer service, no long-term contracts for most plans, and a variety of speed tiers and promotional introductory prices.

How to cancel Teksavvy

Officially, cancellations must be requested by the account holder and are handled directly by TekSavvy. You can submit a cancellation up to 30 days in advance; processing normally takes up to 5 business days. Note that some users report contacting TekSavvy by social media DM, but TekSavvy's published policy specifies direct contact from the account holder by phone or email.

• Gather your account number, service address, and account holder ID (see checklist below).
• Contact TekSavvy by phone or by the email address provided on your account - state that you are the account holder and give the requested cancellation date (you may submit up to 30 days ahead).
• Ask for written confirmation of the cancellation request and the effective date; allow up to 5 business days for processing.
• Confirm how any refunds will be issued (original credit card, EFT, or cheque) and verify equipment return instructions and deadlines.

What happens when you cancel

When TekSavvy processes your cancellation, they will confirm an effective termination date. If you requested cancellation in advance, service typically continues until that date. Any postpaid amounts (for usage or overages incurred before termination) are billed on a final invoice. If you had prepaid for service, unused portions are handled under the refund rules described below. You should receive written confirmation of the final billing and instructions for returning any rented or loaned hardware.

Will I get a refund?

Unused prepaid service fees are refunded within 14 days and are prorated based on days remaining in the monthly billing cycle. Activation fees and shipping may be refundable only in limited circumstances: if you cancel at least 48 hours before a scheduled installation, activation and monthly fees are refundable; if you cancel less than 48 hours before installation, activation and shipping fees are generally non‑refundable. Hardware charges are refundable if returned in good condition within the first 30 days of active service; a $25 restocking fee applies after 30 days and no refund is issued after 90 days. If your service address does not qualify, TekSavvy states it will issue a full refund for service, shipping, hardware and invoiced service fees once equipment is returned in good condition. Final invoices may include postpaid charges (for example, overages) which must be paid even after cancellation.

Teksavvy plans and pricing

Your consumer rights in Canada

Consumer cancellation and cooling-off rights in Canada vary by province and by product. The federal Wireless Code governs mobile contracts but does not generally create a universal 14‑day “right of remorse” for fixed internet services; provincial consumer protection laws (for example, in Quebec) may provide additional rights. TekSavvy’s published policies focus on timing around installation, address qualification and equipment returns rather than an explicit statutory cooling-off period. If you believe a statutory right applies in your province or you encounter difficulty, review provincial consumer protection legislation and consider contacting your provincial consumer affairs office or the CRTC for guidance.

Customer experiences

Customer feedback is mixed. Positive reports highlight reliable service, competitive pricing, responsive support, quick modem delivery and generally good uptime for many customers. Sources such as Influenster and some Trustpilot and BBB reviews echo those strengths. Negative reports on platforms like Trustpilot, Reddit and the BBB cite intermittent outages, slow speeds for some users, billing or refund disputes, and occasional poor communication or delays with equipment returns. Several customers report smooth cancellations and refunds, while others report friction around documentation, timing and return labels; outcomes can depend on the specific situation and how promptly equipment is returned.

Documentation checklist

• Account number and account holder full name (ID ready if required)
• Service address and phone number on file
• Desired cancellation date (up to 30 days in advance)
• Reason for cancellation (optional but helpful)
• Device serial numbers / modem MAC addresses and any order or installation confirmation numbers
• Proof of payment method for refund (last 4 digits of the card, bank details for EFT) if required
• Keep a copy of written cancellation confirmation and any return shipping tracking numbers

Common mistakes

Several recurring errors can slow or complicate cancellations. People try to cancel through the MySavvy portal, App Store or Google Play even though TekSavvy’s published process requires direct account‑holder contact; those routes do not complete a cancellation. Cancelling too close to a scheduled installation (less than 48 hours) can forfeit activation and shipping refunds. Failing to return hardware, returning it late, or returning it in poor condition can eliminate hardware refunds or attract restocking fees. Not asking for written confirmation of the effective date and refund method can lead to confusion about final billing or the refund timeline.

Comparative recap

After cancelling

After your cancellation is confirmed, return any rented or loaned equipment according to the instructions TekSavvy provides, keep tracking and proof of shipment, and monitor your final invoice for postpaid charges. Expect a prorated refund of unused prepaid fees within about 14 days, issued by cheque, EFT or to the original credit card as specified. If you cancelled before installation, remember activation/shipping refunds depend on whether you cancelled at least 48 hours in advance. If you need to review TekSavvy’s official terms or policies, see the cancellation policy and terms pages: TekSavvy Cancellation Policy and TekSavvy Terms & Conditions. For broader Canadian telecom consumer information, see the CRTC’s consumer resources at CRTC consumer information.

Address

Send cancellation letters (registered mail recommended for delivery confirmation) to:

TekSavvy Solutions Inc., Attention: Customer Service, 800 Richmond Street, Chatham, Ontario N7M 5J5, Canada