What is Zacks

Zacks Investment Research is a US-based investment research firm that offers stock research, screeners, newsletters, and paid subscription plans with varying levels of access to tools and recommendations. Services are available via the web (Zacks.com) and mobile app stores; billing and cancellation routes depend on how the subscription was purchased.

How to cancel Zacks

App Store (iOS, Canada): Zacks does not control App Store subscriptions. Open Settings on your iPhone/iPad, tap your name, go to Subscriptions, find the Zacks app subscription and cancel via Apple’s subscription management. For help with refunds or charges made through Apple, contact Apple Support: Apple Support.
Google Play (Android): Zacks does not manage Google Play subscriptions. On your Android device open the Google Play Store, tap your profile, choose Payments & subscriptions → Subscriptions, locate the Zacks subscription and cancel there. For refunds or billing disputes via Google Play, use Google Play Help: Google Play Help.
Web (direct at Zacks.com): Log in at Zacks Help/Account, go to My Account, and contact your Account Representative or Customer Support as described in Zacks Help Center. If needed, follow up in writing (email or registered mail) to the company address provided below.
Registered mail (optional): To create a strong paper trail send a written cancellation request by registered mail to Zacks Investment Research, Inc., using the address in section 12 below.

What happens when you cancel

When you cancel, how access ends depends on the purchase method. If you cancelled via the App Store or Google Play, your access generally continues until the end of the paid period managed by that store; Zacks does not directly control renewal or store-side billing for those purchases. For subscriptions purchased directly on Zacks.com, cancellation will stop future renewals according to your account settings and Zacks customer support processes. Data you created in the service (saved screens, watchlists, or account settings) may remain linked to your account; check Zacks’ account or privacy pages for data-retention specifics and request data deletion if desired.

Will I get a refund?

Refunds depend on how and when you purchased the subscription and on Zacks’ stated policies. For purchases made directly on Zacks.com, Zacks offers a 90-day unconditional refund guarantee on Zacks Ultimate Lifetime subscriptions. Outside that 90-day period for lifetime subscriptions and for other services, refunds are performance-based and contingent on meeting strict criteria (for example, documented underperformance versus the S&P 500, minimum purchase requirements, and submission of required documentation). If Zacks accepts a performance-based claim, they state an approved refund will be issued within approximately five business days. Zacks’ Terms of Service do not state a general 14-day statutory cancellation/refund right for Canadian consumers; therefore, outside Zacks’ stated guarantees your refund options depend on the company’s policy and any applicable provincial consumer protections.

Zacks plans and pricing

Plan	Price	Period	Features
Zacks Premium Annual (via App Store, Canada)	C$319.99	Annual	Premium research tools via mobile app
Zacks Ultimate Monthly (via App Store, Canada)	C$399.99	Monthly	Highest-tier access via mobile app
Zacks Premium Annual (via Zacks.com, USD converted)	approx. C$330 (based on US$249)	Annual	Full web-based Zacks Premium
Zacks Investor Collection	approx. C$78/month or C$655/year (based on US$59/month, US$495/year)	Monthly/Annual	Bundle of premium tools and portfolio services
Zacks Ultimate	approx. C$399/month or C$4,000/year (based on US$299/month, US$2,995/year)	Monthly/Annual	All-access, highest-tier research and tools
Zacks Premium Annual (user-reported real charge)	C$244.40	Annual (approx.)	Actual charged price by some users subscribing to annual plan

Your consumer rights in Canada

Canadian consumer protection law varies by province. Some provinces recognize a cooling-off or withdrawal period for certain distance sales, and Quebec has specific protections for contracts in that province. Zacks’ public terms do not explicitly provide a 14-day statutory cancellation right for Canadian consumers, so your practical rights will depend on provincial law and whether the purchase qualifies as a distance sale. If you believe a provincial consumer protection rule applies, contact your provincial consumer protection office or a local legal advisor for guidance. You may also consider contacting your bank or credit-card issuer about disputing a charge if you believe a charge was unauthorized or the company failed to provide promised services, but outcome and timelines vary by issuer.

Customer experiences

Public reviews include both positive and negative reports. Some users have reported strong short-term returns and value from Zacks tools and strategies, citing examples of double-digit returns and successful use of research features. At the same time, many reviews raise concerns: difficulties cancelling subscriptions or unsubscribing from newsletters, delays or failures in receiving promised refunds, criticisms of investment recommendations that allegedly underperformed, and reports alleging data-security issues. These mixed experiences suggest outcomes vary by individual circumstances, purchase channel, and expectations.

Documentation checklist

Account login email and username
Order confirmation(s), receipts, and transaction dates
Screenshots of subscription status or renewal notices
Copies of any emails or chat transcripts with Zacks support promising cancellation or refund
Bank/credit card statements showing charges
Documentation supporting any performance-based refund claim (if applicable), including portfolio performance comparisons and dates
Registered-mail proof (tracking/receipt) if you send a cancellation letter

Common mistakes

Avoid assuming cancellation at one place cancels all billing: subscriptions purchased through the Apple App Store or Google Play must be cancelled through those stores - contacting Zacks directly will not stop store-managed renewals. Another common error is not saving order confirmations or support correspondence, which makes disputes or performance-claim submissions harder to substantiate. Some customers assume a 14-day automatic statutory refund applies; because Zacks’ terms do not state such a right, relying on that assumption can lead to disappointment. Finally, waiting until after a renewal processes without cancelling before the renewal date often results in being billed for an additional term that can be harder to refund.

Comparative recap

Method	Refund	Difficulty
App Store (iOS)	Refunds and cancellations are handled by Apple under App Store policies; Zacks does not manage these charges.	Medium - follow Apple’s subscription/refund process and timeframes.
Google Play (Android)	Refunds and cancellations are handled by Google Play; Zacks cannot directly cancel store-billed subscriptions.	Medium - follow Google Play’s subscription/refund process.
Web (Zacks.com)	Refunds subject to Zacks’ policies: 90-day unconditional for Ultimate Lifetime (direct purchases); other refunds are performance-based and require documentation.	Medium to Hard - may require account rep contact and documentation for performance-based claims.
Registered mail (written notice to Zacks)	Not a separate refund channel; a formal cancellation notice establishes proof of request but refunds still follow Zacks’ stated policies.	Hard - slower, but useful for proof of notice if disputes arise.

After cancelling

After you cancel, keep copies of all confirmation screens, emails, and any correspondence confirming the cancellation or refund disposition. If you do not receive confirmation or your account continues to renew, escalate to Zacks support and retain timestamps, or consider contacting your payment provider to discuss a dispute. Useful Zacks links: Help/Account page (Zacks Help), Terms of Service (Zacks Terms of Service), and the Performance Guarantee details (Performance Guarantee). For store-managed subscriptions see Apple or Google Play support pages linked from those providers.

Address

Zacks Investment Research, Inc., 101 N Wacker Drive, Floor 15, Chicago, IL 60606, USA

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