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Cancellation service #1 in Canada
Benzinga is a financial news and research company that offers market news, real‑time data tools, newsletters and subscription products such as Benzinga Pro and paid newsletters (for example, Stocks To Watch). Its services are delivered via web subscriptions, mobile app stores, and email products targeted at investors and traders.
When you cancel a Benzinga subscription the service typically continues until the end of the current paid billing period; cancelling prevents future automatic renewals. Access to web features, newsletters, and Benzinga Pro functionality is usually retained through the paid period rather than cut off immediately. Data retention policies vary by product - your account data and settings may remain on file after cancellation, and you should export anything you need before your access expires.
Refund entitlement depends on how you purchased and which product you bought. For Benzinga Pro purchased directly on the web, Benzinga’s stated policy offers a full refund if cancelled within the first 7 days of the initial purchase (the same 7‑day window may apply to renewals in some cases). For the paid newsletter "Stocks To Watch," Benzinga reports offering an account credit equal to the initial subscription fee if cancelled within the first 14 days (this is not a cash refund). Other Benzinga subscriptions (excluding Benzinga Pro and Stocks To Watch) are generally non‑refundable; cancellations usually allow continued access until the billing period ends but do not provide prorated refunds or credits. Lifetime subscriptions are generally not refundable, except in a limited scenario where Benzinga is acquired or ceases operations within five years of purchase - any refund would be prorated per unused full year. Introductory or promotional pricing packages are typically final sale; Benzinga may, at its discretion, offer account credit of equal value toward another Benzinga service rather than issue a cash refund.
| Plan | Price | Period | Notes |
|---|---|---|---|
| Benzinga Pro (annual, example) | C$244.40 total (~C$20.37/month) | Annual | Example Canadian cost inferred from public reports; Benzinga typically bills in USD for Canadian customers. |
| Benzinga Pro (US$149 annual) | approx. C$238 total (~C$19.83/month pre-tax) | Annual | Converted example; final CAD cost varies with exchange rates, taxes, and fees. |
Benzinga’s published refund and cancellation terms do not explicitly cite Canadian statutory consumer rights. Canadian protections for digital purchases vary by province and by the type of contract; for example, Quebec’s Consumer Protection Act and federal rules under the Competition Act can affect cancellation rights and unfair renewal practices. Benzinga’s internal windows (7‑day refund for Benzinga Pro, 14‑day credit for Stocks To Watch) may not fully reflect what provincial law provides. If you believe statutory rights apply - or if you face an unresolved dispute - you may wish to consult provincial consumer protection resources or obtain legal advice about rights such as cooling‑off periods, unfair business practices, or automatic renewal disclosures.
User feedback is mixed. Some customers on review platforms have praised Benzinga Pro’s coverage and compared it favorably to more expensive services, and others have complimented features and responsive staff in isolated cases. However, multiple negative reviews report difficulties obtaining refunds, unresponsive customer support, technical problems, unwanted charges, and challenging cancellation experiences - some customers reported having to dispute charges through their bank or card issuer. These mixed reports suggest preparing documentation and following the platform‑specific cancellation path carefully.
Common mistakes include cancelling in the wrong place (for example, trying to cancel an App Store or Google Play subscription from benzinga.com instead of the store where it was purchased), missing platform cutoffs such as the iOS 24‑hour auto‑renew deadline, assuming a web refund policy applies to store purchases, and not keeping receipts or correspondence. Example: if you subscribed through Apple, cancelling on the Benzinga site will not stop Apple’s auto‑renewal - Apple’s subscription settings must be used. Another example: requesting a refund without providing proof of purchase or dates makes disputes harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled through Apple’s App Store policies; Benzinga’s web refund windows do not automatically apply to App Store purchases. | Medium (manage via Apple account; Apple refund request may be required) |
| Google Play | No Benzinga‑specific Google Play instructions were found; refunds and cancellations are subject to Google Play policies. | Medium (manage via Google Play; policies vary) |
| Web / Benzinga.com (including Benzinga Pro) | Benzinga Pro: full refund within 7 days for initial purchase (per policy). Stocks To Watch: account credit within 14 days. Other web subscriptions: generally non‑refundable. | Low to Medium (cancel in billing/My Subscriptions; refund depends on product and timing) |
After you cancel, keep copies of your cancellation confirmation, billing statements, and any support correspondence. If you need to request a refund or credit, act quickly and reference the relevant policy window (for example, Benzinga Pro’s 7‑day initial purchase window or Stocks To Watch’s 14‑day credit window). Useful pages: Benzinga main site https://www.benzinga.com, Benzinga Pro https://pro.benzinga.com, Benzinga contact page https://www.benzinga.com/contact. For store purchases see Apple’s subscription help Apple subscription support and Google Play subscriptions Google Play subscription support. For Canadian consumer guidance, see the Government of Canada consumer resources https://www.canada.ca/en/consumers.html. If a dispute remains unresolved, you may consider contacting your card issuer to dispute a charge (chargeback) or seeking provincial consumer protection assistance.
Attn: Cancellations
Benzinga
One Campus Martius, Suite 200
Detroit, MI 48226
United States
If you choose to send a written cancellation, send it by registered mail (for example, raccomandata A/R) or another tracked method to ensure proof of delivery and keep the receipt for your records.
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Written by Amelia Clark
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.