Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Empire
259 King Street East
K7L 3A8 Kingston
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Empire service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Empire: Easy Method
What is Empire
Empire is a film and culture magazine available in print and digital formats. In Canada it can be accessed via the Empire Magazine iOS app, via Google Play for Android devices (where the app/service is offered), and through direct web subscriptions to The Empire Magazine website.
The service offers single-issue purchases and recurring subscriptions (monthly, annual and app-store specific plans) for full access to magazine content, plus separate in‑app products for related apps or games that use the “Empire” name.
How to cancel Empire
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App Store (iOS): Open your Apple ID / Subscriptions settings on your iPhone, iPad or in iTunes on a computer and turn off auto‑renew. You must cancel at least 24 hours before the end of the current period to avoid the next charge. The App Store listing notes that refunds are not provided for any unused portion. See the official App Store listing: Empire Magazine on the App Store (Canada).
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Google Play (Android): Do not rely on uninstalling the app. Open Google Play → Menu → Subscriptions (or go to play.google.com) and cancel the Empire subscription from there. The subscription will remain active until the end of the paid period; Google Play guidance indicates no retroactive refunds are issued. For general guidance see a Google Play cancellation FAQ: Google Play cancellation guidance.
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Web subscription (The Empire Magazine): Sign in to your account at The Empire Magazine website and cancel from your subscription or account settings. Web cancellations take effect at the end of the current billing cycle; no refunds are issued for partial periods. See the site policy: Empire Magazine Refund and Cancellation Policy.
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Registered-mail cancellation (paper): If you prefer a written cancellation, send a signed cancellation request by registered mail to the publisher at the address below and keep proof of mailing and delivery (raccomandata A/R).
What happens when you cancel
When you cancel, your subscription normally remains active until the end of the current paid period. After that date you will lose access to subscriber-only digital content unless you resubscribe. Auto‑renewal will be turned off so future charges should not occur.
Account data (profile, purchase history or preferences) is typically retained by the provider in accordance with their privacy and retention policies; if you want account deletion you should request that separately through the account settings or customer support channels.
Will I get a refund?
Refunds are limited. For iOS App Store subscriptions the App Store listing for Empire states that refunds will not be provided for any unused portion of the term. For web subscriptions Empire’s Refund and Cancellation Policy says cancellations do not produce refunds for partial periods. Google Play guidance indicates that once charged, subscriptions generally remain active until period end and no retroactive refunds are issued by the provider.
Where a refund is applicable (for example, if the provider’s own policy or a specific error makes you eligible), the Empire policy indicates refunds are processed to the original payment method within 7 - 10 business days. If you believe you are entitled to an exception, contact the relevant support channel (App Store/Google Play/website) and retain documentation of your communications.
Empire plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Free trial - Empire Magazine App | C$6.99 | 1 month free trial | Access to full magazine content via app |
| Monthly Subscription - Empire Magazine App | C$5.49 | Monthly | Full monthly access to Empire Magazine digital content |
| Annual Subscription - Empire Magazine App | C$69.99 | Annual | Full year access to Empire Magazine digital content |
| Weekly Plan - Empire: The Game | C$6.49 | Weekly | Ads‑free gameplay, no waiting time, full chapters |
| Annual Plan - Empire: The Game | C$51.99 | Annual | Ads‑free gameplay, no waiting time, full chapters |
Your consumer rights in Canada
Canadian consumer protection rules require clear disclosure of auto‑renewal and cancellation terms for digital subscriptions, but there is generally no automatic 14‑day “cooling‑off” right for digital content once delivery has begun unless the provider explicitly offers one in its terms. If a provider fails to disclose key information (such as auto‑renewal, cancellation steps, or refund exclusions) or engages in misleading practices, that may amount to an unfair practice under provincial consumer protection legislation. If you believe disclosures were inadequate or cancellation was obstructed, you can contact your provincial consumer protection agency for guidance or to file a complaint.
Customer experiences
User feedback is mixed. Positive reviews (for example on Pocketmags Canada) praise the quality of writing, in‑depth interviews and a smooth digital reading experience for single issues. See Pocketmags reviews: Pocketmags Canada - Empire reviews.
Negative reports (notably on Reddit) highlight problems with Android app reliability (repeated login prompts, difficulty opening articles) and a cumbersome subscription portal (Great Magazines) with slow or unhelpful customer support when managing or cancelling subscriptions. These issues can increase the time and effort needed to cancel or resolve billing problems. Example threads: Android app thread and Subscription portal thread.
Documentation checklist
- Account email and username used for the subscription.
- Order number or receipt (App Store/Google Play receipt screenshot or web order confirmation).
- Date of purchase or last renewal and the billing period.
- Screenshot(s) of subscription screens, auto‑renew settings, or error messages.
- Copies of any communications with customer support (dates, names, ticket numbers).
- Proof of registered mail (tracking and delivery receipt) if you send a written cancellation.
Common mistakes
Many users assume uninstalling the mobile app cancels the subscription; it does not - cancellations must be made via the App Store, Google Play, or account settings on the website. Another frequent mistake is missing the App Store 24‑hour cutoff for stopping auto‑renew, which results in an additional charge. Expect no automatic refund for unused time unless the provider’s policy or a platform exception applies; assuming you will automatically receive a refund can lead to surprise charges. Also, using the wrong account (e.g., multiple Apple IDs or Google accounts) can prevent you from finding and cancelling the correct subscription.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No refund for unused portion (per App Store listing) | Low - cancel in Apple ID/Subcriptions, but must do so 24 hours before renewal |
| Google Play (Android) | No retroactive refunds typically; subscription active until period end | Moderate - must cancel in Google Play Subscriptions; uninstalling is not cancellation |
| Web subscription (The Empire Magazine) | No refund for partial periods; refunds (if applicable) processed in 7 - 10 business days | Moderate - High - cancellation via account settings; portal UX and support responsiveness may vary |
After cancelling
Keep your confirmation of cancellation and any receipts until your billing cycle ends and account access is removed. If billing continues after cancellation, gather your documentation and contact the provider’s support channel first; for App Store purchases you can request a refund through Apple Support, and for Google Play purchases use Google Play support. For web subscription disputes, contact The Empire Magazine support and reference their Refund and Cancellation Policy.
If you still cannot resolve the issue, consider contacting your payment provider or your provincial consumer protection agency, especially if you believe disclosure or cancellation procedures were not transparent. Helpful starting links: App Store listing - Empire on App Store; Empire refund policy - Refund & Cancellation Policy; Google Play help - Google Play subscriptions help.
Address
Send registered‑mail cancellation correspondence (raccomandata A/R) to:
259 King Street East,
Kingston, Ontario K7L 3A8, Canada