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Cancellation service #1 in Philippines
London Review Of Books is a long-running literary magazine that publishes essays, reviews, and commentary on books, politics, history, and culture. It is based in London, and the editorial address listed for the publication is 28 Little Russell Street, London WC1A 2HN.
The service runs on a subscription model. You pay either for recurring access or for a fixed term, then receive print issues, digital access, or both, depending on the plan. The official terms say some offers are auto-renewing until you cancel, while non-renewing offers end with renewal reminders near the end of the term "without interruption" (lrb.co.uk).
Subscribers are mainly paying for regular access to the magazine and its archive of articles. The FAQ says that while your subscription is active, you have full access to articles on the LRB website, and after cancellation you keep that access until the end of the paid period (lrb.co.uk).
There are also app-based subscriptions on iOS and Android. On the Philippine App Store, the app lists an annual subscription at ₱5,990 and single digital issues at ₱299 to ₱399, which makes the app route relevant if you subscribed on your phone instead of the LRB website (apps.apple.com).
For readers in the Philippines, the biggest practical issues are not hidden fees but access and delivery. The local pain points are pretty familiar: international publications can be harder to get, and print copies can arrive late because of shipping delays.
Here is the good news. The cancellation routes are clearly documented: online account cancellation, App Store cancellation, Google Play cancellation, and customer service by email or phone. There is no live chat listed, and support hours are Monday to Friday from 9 am to 5 pm, plus Saturday from 8:30 am to 4:30 pm (lrb.co.uk).
A lot of people get frustrated when they think they canceled but still see another charge. The usual reason is simple: they canceled through the wrong channel, or they forgot to save proof. Before doing anything, log in, check your current plan, and take a screenshot of the subscription page showing your status and next billing date.
You should also find your subscription number if you have a print subscription. LRB says this number appears above your address details on the label of your latest issue, and customer service may ask for it when you contact them by email or phone (lrb.co.uk).
If you subscribed directly with LRB, the fastest route is your online account. The official FAQ says you should log in to your LRB account, go to My Account, and choose Cancel Subscription (lrb.co.uk). The support page for cancellation is also available at LRB cancellation help.
In practice, the path is straightforward: sign in, open My Account, look for the active subscription section, and select Cancel Subscription. After you submit the request, take a screenshot of the confirmation page and save any email confirmation right away. That screenshot matters if a renewal charge appears later.
If the account page does not work, customer service is the backup option. The FAQ lists [email protected] and +44 (0)1858 438743 for subscription support, while the separate help page lists [email protected] and +44 (0)1604 828700 with support hours from Monday to Friday 9 am to 5 pm and Saturday 8:30 am to 4:30 pm (lrb.co.uk).
My practical advice is to send an email even if you also call. Put your full name, subscription number, registered email, last payment amount, and a direct line such as “Please cancel my London Review Of Books subscription and confirm that no further payments will be taken.” A written trail is much easier to use if you later need a refund or a bank dispute.
If you subscribed through Apple, do not cancel on the LRB website and expect Apple billing to stop. The FAQ is clear: open the App Store on your iOS device, go to your account settings, tap Subscriptions, find the London Review of Books subscription, and choose Cancel Subscription (lrb.co.uk).
This is one of the most common mistakes with app subscriptions in the Philippines. You may delete the app and still get billed because deletion is not cancellation. After canceling in Apple, check that the subscription now shows an expiry date rather than a renewal date.
If your payments go through Google Play, the process is similar. Open Google Play Store, go to your account settings, open Subscriptions, find London Review of Books, and tap Cancel Subscription (lrb.co.uk).
Just a reminder: if your Google Play account has several Gmail addresses logged in, make sure you are checking the correct one. I have seen users cancel on one Google account while the live subscription was billed to another account, then wonder why the charge kept coming.
LRB mainly handles cancellation online and through customer service, but a postal letter can still help if you want extra evidence for a billing dispute. A registered letter is slower, usually around 5 to 10 business days for delivery and handling, but it gives you proof that the request was sent.
If you prefer a modern version of registered mail, some people use digital services such as Postclic to create time-stamped proof of sending, receipt, and opening. That can be useful when you want documentation without going to the post office.
The FAQ says that if you cancel, you will receive the remainder of the issues you have already paid for, and no further payments will be taken (lrb.co.uk). For digital access, you keep full access to articles on the LRB website until the end of your current subscription period.
That means cancellation usually stops renewal, not immediate access. If your paid term ends on April 30, you should still be able to read subscriber content until April 30, then access to subscriber-only material ends after that date.
The terms are very clear about auto-renewing offers. If you selected an auto-renewing subscription, LRB will charge the initial payment at purchase and then renew automatically until you cancel (lrb.co.uk).
If you picked a non-auto-renewing offer, the company says you should get renewal reminders toward the end of the term. So if you want to avoid surprise charges, confirm whether your current plan is recurring or fixed-term before the next billing date.
LRB says you keep website article access until the end of the subscription, then subscriber-only access stops (lrb.co.uk). The terms do not give a detailed public timeline for full account deletion, so assume your basic account record and billing history may stay on file for customer service and transaction purposes.
Before canceling, save anything you may need later: invoices, email confirmations, subscription pages, and screenshots of article access if your subscription is part of a complaint. There is no public export tool mentioned in the source material, so manual saving is the safer route.
This part is better than many magazine subscriptions. LRB says it has a “no questions asked” cancellation policy under UK legislation, and you can cancel at any time and request a full refund for the cost of all unposted issues (lrb.co.uk). That is unusually consumer-friendly for print fulfillment.
The FAQ also says that when you cancel, you may receive the remaining issues already paid for and no further payments will be taken (lrb.co.uk). In real life, the key difference is whether issues have already been posted. Unposted issues may be refundable. Already dispatched issues usually are not.
If you want money back, send a direct refund request instead of only canceling. Use [email protected] or [email protected], include your subscription number, order date, payment amount, and the reason, such as duplicate charge or cancellation before unposted issues were sent.
For a billing error, the FAQ specifically tells users to contact customer services at [email protected] or +44 (0)1858 438743 so the team can resolve the issue and process any needed refund (lrb.co.uk). Attach screenshots of the charge from your card, GCash, Maya, or bank app.
In the Philippines, online subscription complaints generally fall under the Consumer Act of the Philippines or RA 7394, with the Department of Trade and Industry handling consumer complaints. There is no universal cooling-off rule for all online subscriptions, but door-to-door or direct sales have a 7 working day cooling-off period.
Here is the practical version: if London Review Of Books keeps charging you after you canceled, save your proof and file a complaint. For card or e-wallet problems, you can also request a chargeback through your bank, credit card issuer, GCash, or Maya. BSP rules usually give cardholders up to 60 days from the statement date to dispute a transaction.
The subscription terms say there is no minimum commitment duration specified and subscriptions can be canceled at any time (lrb.co.uk). That is helpful if you only want one billing cycle and do not want to stay locked in for several months.
Free trials are not a major issue for most individual readers because the terms say free trials are only available to institutions, not individuals, and the trial length mentioned is 30 days (lrb.co.uk). The same terms also say UK law governs the contract, which matters if a dispute reaches the company side, but for payment disputes in the Philippines you can still start with your bank, e-wallet provider, and DTI.
Plan | Price | Period | What you get |
|---|---|---|---|
Print and Digital | $89.95 (₱90)* | Annual | Combined access |
Digital annual app subscription | ₱5,990.00* | Annual | App digital access |
Single digital issue | ₱299.00 to ₱399.00* | Per issue | One issue only |
Print 12-month pick up | $150.00 (₱150)* | Annual | Print issues |
Print 12-month delivery | $150.00 (₱150)* | Annual | Print delivery |
Print 6-month pick up | $150.00 (₱150)* | 6 months | Print issues |
Print 6-month delivery | $150.00 (₱150)* | 6 months | Print delivery |
Prices marked with an asterisk are approximate when converted from USD using 1 USD ≈ 1.0 PHP, based on the research data provided. Check the official source for the exact local price and any updated billing amount.
Based on the verified app listing, the annual digital subscription at ₱5,990 is the clearest locally priced recurring option for Philippine users (apps.apple.com). Single issues at ₱299 to ₱399 are fine for occasional reading, but they become expensive fast if you buy many issues a year.
The print prices in the supplied data come from a retailer listing and from historical pricing references, so treat them as rough comparisons rather than exact LRB direct billing. If your main goal is to reduce costs quickly, canceling a recurring app subscription usually gives the fastest savings because that annual amount is easy to verify in your Apple billing history.
For readers in the Philippines, the main law to know is the Consumer Act of the Philippines or RA 7394. If London Review Of Books or a payment channel continues billing after cancellation, RA 7394 gives you a basis to complain to the Department of Trade and Industry about unfair or problematic consumer transactions.
There is also a practical split between subscription issues and payment disputes. DTI handles the consumer complaint side, while BSP rules are relevant if the problem is an unauthorized or continued charge on your card or e-wallet. That means you may need both tracks if the company does not reply and the money has already been taken.
For direct sales or door-to-door sales, Philippine consumers generally have 7 working days to cancel without penalty, as long as the goods are returned in original condition. For normal online subscriptions, there is no one-size-fits-all nationwide cooling-off rule that automatically covers every digital purchase.
LRB itself is more flexible than that baseline because its terms say you can cancel at any time and request a full refund for all unposted issues (lrb.co.uk). So for this service, the company policy may help you even when Philippine cooling-off rules do not neatly cover the situation.
If LRB does not confirm cancellation or refund a clear billing error, gather your evidence first. You need the cancellation screenshot, confirmation email, invoice or card statement, the amount charged, and the dates of your requests.
DTI is the government office most relevant for online consumer complaints in the Philippines under RA 7394. BSP is the financial regulator you should know when the issue is a card or e-wallet charge that should not have happened.
If you are escalating, be specific. State that the merchant is London Review Of Books, include the exact amount, the payment method, and the date of cancellation. General complaints move slowly. Detailed complaints with screenshots usually move faster.
Here is the honest verdict. Based on the official FAQ and terms, cancellation appears easier than average because LRB publishes direct account, App Store, Google Play, phone, and email routes, and no cancellation fee was found. The weak spot is not complexity but lack of public user review data about how fast support responds.
No verified user reviews about the cancellation process were found in the research set. So rather than inventing sentiment, the safest reading is this: the official process looks straightforward on paper, but Philippine users should still save proof because international subscriptions can run into shipping delays and support time-zone issues.
Theme | Frequency | Typical example |
|---|---|---|
Clear official steps | High | My Account cancel option |
Refund flexibility | Medium | Refund for unposted issues |
Philippines delivery issues | Medium | Print shipping delays |
Independent review gap | High | No public review sample |
Source | Rating | Number of reviews |
|---|---|---|
Official FAQ | Informational | 0 user reviews |
Official Terms | Informational | 0 user reviews |
App Store listing | Listing data | No verified sample |
You can save yourself a lot of hassle with five minutes of prep. Before canceling, capture your current plan page, next billing date, registered email address, and any order number or subscription number shown in your account or on the latest issue label.
Refund requests go smoother when the evidence is complete. Include the transaction date, amount, payment method, and the exact channel you used to cancel. If you contacted support, keep the sent email and any reply with timestamps.
After cancellation, keep the confirmation email and one screenshot showing the subscription as canceled or expiring. Then check your next statement. If a charge appears anyway, those files become your proof for DTI, your bank, or BSP-related escalation.
The classic mistake is canceling on the website when the subscription was bought through Apple or Google Play. That usually does not stop store billing. If your receipt came from Apple or Google, cancel inside that store account instead.
A practical example: you delete the LRB app and assume the plan ends. It does not. The subscription stays active until you open App Store or Google Play and cancel there.
Many users only click cancel and move on. If the next charge appears, they have nothing to show the bank except a memory of what happened. Save the confirmation screen, email, and date immediately.
This matters even more for international services because support may reply during UK business hours. A timestamped screenshot from your side can close the argument quickly.
LRB allows refunds for unposted issues, which is generous, but that does not automatically mean a full pro-rated refund for everything already sent. If several print issues have already been dispatched, the refundable amount may be lower than you expect.
Here’s the thing: ask specifically which issues were unposted on the date of cancellation. That keeps the refund discussion concrete instead of turning into a vague back-and-forth.
Some people cancel correctly but never verify the next billing cycle. If a renewal happens in error, waiting too long can hurt your chance of a quick reversal. In the Philippines, card disputes often work best when filed within 60 days from the statement date.
Set a calendar reminder for the expected renewal month and check your statement as soon as it posts. That one step catches most continued-billing problems early.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No cancellation fee | Easy |
App Store (iOS) | Before next billing | No cancellation fee | Medium |
Google Play (Android) | Before next billing | No cancellation fee | Medium |
Registered mail | 5 to 10 business days | No cancellation fee | Higher but strong proof |
Web cancellation is the simplest if you subscribed directly with LRB. App Store and Google Play are just as valid, but only when those stores handle billing. Registered mail is slower, though it gives stronger documentary proof if you are already dealing with a dispute.
No single route fits everyone. The best choice depends on where the charge is actually coming from on your statement and how much proof you want to keep.
Right after canceling, check for two things: a confirmation page and a follow-up email. Screenshot both, then add a calendar reminder for your expected final access date and for your next billing cycle. This is the step people skip most often, then regret later.
Monitor your bank, credit card, GCash, or Maya account for at least one more billing cycle. If an unauthorized or continued charge appears, ask your provider for a chargeback and mention that BSP dispute windows often run up to 60 days from the statement date. For consumer complaints about the subscription itself, DTI is the more relevant agency under RA 7394.
If you are canceling because of cost, delivery delays, or simply changing your reading habits, there are easier local alternatives. Rappler offers in-depth Philippine reporting with free access and optional membership. Philippine Daily Inquirer remains a solid mainstream news option, with print issues around ₱20 and separate subscription offers.
If you want free daily updates instead of a paid literary magazine, ABS-CBN News and GMA News Online are the most obvious switches. They are not direct substitutes for long literary essays, but they are much easier to access locally and do not involve overseas shipping.
Online account cancellation and email are the normal routes, but if you want a paper trail for a dispute, you can send a physical letter to the published editorial address:
Use the letter to state your full name, subscription number, email address, billing amount, and your request to cancel and stop future renewals. If you are writing because of a charge problem, include copies of your evidence and keep the postal receipt.
Keep the letter short and specific. Ask for cancellation, confirmation by email, and a refund for any unposted issues if that applies under the LRB policy. Mention the date of your previous email request if you already contacted support and did not get a reply.
Postal letters are slower than web or email, so this should be treated as an extra proof option, not the fastest route. For most users in the Philippines, canceling through the correct billing channel and saving screenshots will solve the problem faster.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Miguel Villanueva
Postclic editor · 3 years experience
Editor at Postclic for 3 years, I turn complex registered electronic mail procedures into clear, actionable English.