Cancellation New Internationalist: Easy Method

What is New Internationalist

New Internationalist is a magazine and digital publisher focused on global justice, human rights and international development. It offers print, digital and archive access via its website and through in-app purchases on the Apple App Store.

How to cancel New Internationalist

• Via the New Internationalist website: log in to your account or visit the help page at digital.newint.com.au/help, follow the cancellation steps and you will receive a full refund for the unused portion of your subscription.
• In-app (Apple App Store) subscriptions: turn off auto-renew for the subscription in your Apple ID settings at least 24 hours before the end of the current period; in-app auto-renewing subscriptions are enabled by default and the current active period cannot be directly cancelled from within the app. See digital.newint.com.au/ios for details.
• By email/support request: some customers must contact New Internationalist customer support to request cancellation; include your account details and purchase receipt to speed processing.
• By postal letter (registered mail): send a signed cancellation request (recommend registered/return-receipt) to the publisher address: New Internationalist, The Old Music Hall, 106 - 108 Cowley Road, Oxford OX4 1JE, United Kingdom.

What happens when you cancel

If you cancel via the New Internationalist website, the publisher states you are entitled to a full refund for the unused portion of your subscription. For App Store subscriptions you can stop future renewals via Apple - the current active period typically remains active until it ends and cannot be cancelled from within the app.

When you cancel you should receive confirmation from New Internationalist or from Apple (for in-app). Data retention and account details remain subject to New Internationalist’s privacy policy; if you want account deletion, request this explicitly when cancelling.

Will I get a refund?

According to New Internationalist’s stated policy, website cancellations are refundable: you get a full refund for any unfulfilled months. For Apple in-app subscriptions, a free one-month trial is available for auto-renewing plans and cancelling during the trial prevents billing. Once an in-app subscription is active, New Internationalist indicates the current period cannot be cancelled and there is generally no refund for a portion of an active in-app period; refunds and refund policies for App Store purchases are also governed by Apple.

New Internationalist plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles, businesses must make automatic renewals and subscription charges clear and provide accessible cancellation methods. New Internationalist’s web policy of refunding unused portions aligns with standard consumer expectations in Canada. For in-app purchases, Apple’s terms and the App Store control renewal and refund mechanics, so some consumer controls (and remedies) are exercised through Apple rather than directly with the publisher.

If you encounter unclear cancellation mechanisms or an unresponsive support process, you may be able to seek help from provincial consumer protection offices, your payment card issuer (chargeback/dispute), or Apple support for in-app transactions.

Customer experiences

User reports are mixed. Some customers describe website or email cancellations as seamless and hassle-free, receiving prompt refunds for unused periods. Others report frustration: a lack of an obvious “cancel” button, slow or unresponsive support, and the need to email customer service to complete a cancellation. In-app subscribers commonly report that management of auto-renewal must be done through Apple, and that the current paid period cannot be cancelled once active.

Documentation checklist

• Account email and username, purchase receipt / order number, and subscription start date.
• Screenshot or copy of the active subscription in the App Store (if purchased via Apple).
• Confirmation emails or sent messages showing cancellation attempts.
• Registered mail receipt if you send a postal cancellation to the Oxford address.

Common mistakes

Many problems arise from assuming in-app cancellation behaves like website cancellation. A common mistake is failing to turn off auto-renew in your Apple ID at least 24 hours before the renewal date; doing so can result in an unexpected charge for the next period. Another frequent issue is contacting the wrong app listing: there are two app offerings (a magazine and an archive app) with separate listings and prices - cancelling in one may not affect the other. Finally, not including order or account details when requesting support can slow down processing.

Comparative recap

After cancelling

After you cancel, save any confirmation you receive and monitor your bank or Apple account for the expected refund or the cessation of future renewals. For website help and policies see digital.newint.com.au/help. For information specific to iOS subscriptions consult digital.newint.com.au/ios and your Apple ID subscription settings. If you have trouble getting a response, consider contacting your payment provider or a provincial consumer protection office for assistance.

Address

New Internationalist
The Old Music Hall
106 - 108 Cowley Road
Oxford OX4 1JE
United Kingdom