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Cancellation service #1 in Canada
International Living is a private publisher and membership service that provides information, newsletters, and resources about retiring, living, and investing abroad. Its membership typically includes digital issues, daily updates and other subscriber-only materials aimed at people exploring long‑term travel or relocation overseas.
There are three practical ways Canadians commonly use to cancel an International Living subscription: registered mail to the company's primary Irish address (recommended for proof of receipt), email to their cancellation inbox, and calling the toll‑free customer number. Registered mail (raccomandata A/R) to the Irish office is advised when you need documented proof that International Living received your request.
When you cancel, access to subscriber‑only content typically ends at the end of the paid period unless the company’s policy states otherwise. Automatic renewals should stop once the cancellation is processed, but you should keep confirmation to prove cancellation in case a subsequent charge appears. International Living will retain subscriber records per its privacy and data‑retention policy; you can request details about how your personal data is handled in any cancellation communication.
Refunds are not automatic and depend on International Living’s refund policy, the timing of your cancellation, and how the subscription was purchased. Some subscribers report receiving refunds for recent automatic renewals after contacting support promptly; others report no refund if much of the subscription period has already elapsed. If you believe a renewal was unauthorized or billed in error, raise the issue with International Living and, if necessary, with your card issuer to dispute the charge.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Annual Online Subscription (via website) | Approximately C$210 - C$244 (CAD) | Annual | Full access to International Living membership (12 digital issues, Daily Postcards, Sunday Digest, etc.) |
Canadian consumer protections vary by province. Generally, you have the right to clear information about recurring charges and a dispute channel through your payment provider. If a company bills you after you cancelled, you can dispute the charge with your credit card company or bank and complain to your provincial consumer protection office. For broader federal guidance, see the Government of Canada consumer protection resources.
If you suspect fraud or unauthorized charges, contact your card issuer immediately to request a reversal and consider filing a report with the Canadian Anti‑Fraud Centre. For specific legal advice or to pursue a formal complaint across borders, contact your provincial consumer affairs office or a lawyer experienced in cross‑border consumer matters.
Customer reports are mixed. Many Canadians successfully cancel using email or phone and receive prompt confirmation; others recommend registered mail for stronger proof. Some users say they were charged the U.S. rate (USD149) which converts to roughly C$210 before tax or C$238 - C$244 after tax. A minority report difficulty obtaining refunds for recent renewals, or delayed responses from support.
Overall, persistence and documented proof (emails, registered‑mail receipts, bank statements) increase the likelihood of a satisfactory outcome.
Common errors include assuming a phone cancellation is sufficient without requesting written confirmation, not keeping proof of the cancellation request, and delaying action after an unexpected renewal charge. Another frequent mistake is contacting only the local (U.S.) support and not sending a registered notice to the Irish office when you need documentary proof of receipt. Failure to review the timing of automatic renewals can also reduce chances of a refund.
Example: a subscriber called and was told the subscription was cancelled verbally but received no email; later a renewal charge appeared - without written proof the dispute was more difficult to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Registered mail to Irish office (recommended) | Possible if sent promptly; good evidence for disputes | Low - Medium |
| Email to [email protected] | Possible; depends on response and timing | Low |
| Phone (toll‑free US/Canada 1‑800‑681‑2402) | Possible; ask for email confirmation | Low |
| Dispute via bank/credit card issuer | Possible for unauthorized or billing errors | Medium |
After you cancel, wait for written confirmation and monitor your card or bank statements for any further charges. If a charge appears after confirmed cancellation, file a dispute with your bank and provide the cancellation evidence. Keep all records for at least six months after cancellation.
Useful links: International Living contact page (internationalliving.com/contact), send email to [email protected], and Government of Canada consumer protection information (canada.ca consumer protection).
International Living Publishing Limited
Woodlock House, Carrick Road, Portlaw, Co. Waterford, X91 K7HT, Ireland
Recommended: send cancellation by registered mail (raccomandata A/R) to the address above to ensure proof of receipt. You can also contact by email at [email protected] or by phone (US/Canada toll‑free) 1‑800‑681‑2402.
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.