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Cancellation service #1 in Canada
Rolling Stone is a long‑running music and pop‑culture magazine published in the United States with digital and print subscription options available to Canadian readers. It covers music, politics, film and investigative journalism and is available through direct subscriptions, third‑party retailers and the Apple App Store (iOS) for digital editions.
If you cancel a digital subscription purchased through the App Store, your current access remains for the remainder of the active billing period but the subscription will not renew at the next billing date. For direct/web subscriptions, access typically continues through the paid term unless Rolling Stone policy states otherwise; upon confirmed cancellation Rolling Stone will stop future billings. Your account information and contact details are retained as required for billing and customer service; you can request further details from customer support about data retention or deletion.
Refunds depend on how you subscribed. For direct/web subscriptions Rolling Stone's published policy is to provide a full refund for the unserved portion of the subscription term when you cancel - request this when you contact customer service. For subscriptions purchased through the Apple App Store, Apple’s policy applies: you cannot get a refund for an active subscription period via cancellation - turning off Auto‑Renew only prevents future charges. There is no explicit 14‑day statutory cooling‑off right for magazine subscriptions identified in the sources consulted; refunds are governed by the platform or vendor terms. If you believe you were charged in error or an unauthorized charge occurred, contact the platform (Apple) or your card issuer promptly to dispute the charge.
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital - Monthly (App Store Canada) | C$13.49 | Monthly | Digital e‑edition via App Store, auto‑renewing |
| Digital - Annual (App Store Canada) | C$134.99 | Annual | Digital e‑edition via App Store, auto‑renewing |
| Print - Annual (Express Mag) | C$180.00 | Annual | 12 physical issues per year, billed as C$45 per quarter, auto‑renewing |
Canadian consumer protection for magazine subscriptions does not create a universal 14‑day automatic refund right for this type of service in the materials consulted. Your rights will therefore depend on the terms of the seller or platform: Apple’s App Store terms for iOS purchases and Rolling Stone’s direct subscription terms for web/print orders. If you need additional help with a disputed charge, you can raise the matter with your payment card provider or seek guidance from provincial consumer protection offices. Keep records of all communications and receipts when pursuing a refund or dispute.
Public reviews of Rolling Stone are mixed. Some readers continue to view it as a respected publication with strong investigative reporting, while a sizeable portion of reviewers (for example on Trustpilot) report dissatisfaction - citing perceived political bias, reduced music coverage, customer service problems and ad‑blocking or access issues. These differing experiences suggest outcomes for cancellation and refunds can vary by case and by how the subscription was purchased.
Common errors include turning off auto‑renew too late (less than 24 hours before the period ends for App Store subscriptions) and assuming that cancelling through Apple entitles you to a refund for the current active period. Some subscribers fail to keep confirmation emails or receipts, which makes disputes harder. Others contact the wrong support channel (for example contacting Rolling Stone when the purchase was handled by Apple), delaying resolution. To avoid problems, identify how you purchased the subscription and keep clear records of your cancellation request and any confirmation.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | No refund for active period; cancellation stops future renewals only | Low - Medium: manage in Apple Account Settings; must disable Auto‑Renew ≥24 hours before period end |
| Web / Direct subscription | Full refund for the unserved portion of the term (per Rolling Stone policy) | Low: email or use online customer center; request written confirmation |
| Print subscription (retailer/Express Mag) | Typically pro‑rata refund for unserved issues if purchased directly (confirm with seller) | Medium: may involve retailer procedures or customer service |
Retain confirmation of cancellation (email or written acknowledgment). If you purchased through Apple and need help, use Apple’s subscription support: Manage subscriptions on your iPhone, iPad, or iPod touch. For direct subscription issues or refund requests contact Rolling Stone customer service via their contact page: RollingStone.com and look for the customer service or subscription centre links. If you are unable to resolve a dispute, consider contacting your payment provider to dispute unauthorized or incorrect charges and keep documentation for any follow‑up. For general Canadian consumer guidance see Government of Canada - Consumer information.
Rolling Stone, PO Box 37838, Boone, IA 50037‑0838, USA
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Written by Mason Young
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.