Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – The Epoch Times
195 Allstate Parkway
L3R 4T8 Markham
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the The Epoch Times service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation The Epoch Times: Easy Method
What is The Epoch Times
Overview
The Epoch Times is an independent media organization that publishes news, opinion, and feature content online and in a weekly print edition for Canadian readers. It offers several digital and print subscription options, plus mobile apps for iOS and Android, and a subscriber portal for account management.
How to cancel The Epoch Times
- App Store (iOS): If you subscribed through Apple, cancel via Apple’s subscription management in your iPhone/iPad Settings or at Apple support. The Epoch Times cannot cancel App Store subscriptions for you. See The Epoch Times mobile app guide: Mobile App Guide.
- Play Store (Android): If you subscribed through Google Play, cancel in Google Play > Subscriptions or at Google Play help. The Epoch Times does not manage in-app subscriptions. See the mobile app guide: Mobile App Guide.
- Website (ReadEpoch.ca or TheEpochTimes.com): Log in to your account and use the Customer Portal to go to Subscription → Cancel, or cancel by calling Customer Service toll-free in Canada at 1-800-766-0157. Management/cancellation guidance: Manage Account or Subscription.
- Registered mail option: If you prefer a written cancellation by registered mail (recommended for formal notice), send to Reader Services at the address below; this address serves provinces outside BC and Alberta. Include your account name, email, phone number, and request to cancel.
What happens when you cancel
When you cancel an Epoch Times subscription it will stop next automatic renewal but you generally retain access through the end of the current paid period. Cancelling a subscription does not necessarily delete your account or personal data; The Epoch Times may retain account and billing records in accordance with its policies. If you subscribed via Apple or Google, cancellation and end-of-access timing is governed by those platforms’ billing cycles.
Will I get a refund?
The Epoch Times Terms of Service state that payments are final and non-refundable; they do not issue full or partial refunds for cancelled subscriptions even if you cancel mid-billing cycle. If you believe you were charged in error, you should contact The Epoch Times within 30 days of the charge and follow their dispute process. For App Store or Google Play purchases, refund requests are handled by Apple or Google according to their refund policies.
The Epoch Times plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Digital - new customer (Promotional) | C$1 per week (billed C$4 every 4 weeks) for first year, then C$15.96 every 4 weeks | Weekly billing cycle (4-week billing period) | Full access to website and app, e-Paper of weekly newspaper, subscriber newsletters |
| Print + Digital - new customer (Promotional) | C$4.43 per week (billed C$19 monthly) | Monthly | Everything in Digital plan + printed weekly newspaper delivered to home |
| Digital - first month promo | C$1 for first month, then C$25 per month | Monthly | Unlimited website access, e-Paper, newsletters, EpochTV, archives, games |
| Print + Digital - first month promo | C$1 for first month, then C$27 per month | Monthly | Print newspaper delivered weekly + all digital access features |
| Digital - 6-month promo | C$1 for first month, then C$129 per 6 months | 6 Months | All digital access features |
| Digital - annual promo | C$40 for first year, then C$180 per year | Annual | All digital access features |
| Gift - Print + Digital (1-Month) | C$27 for 1 month | One-time gift | Weekly print newspaper + unlimited digital access, EpochTV, premium content, newsletters, games |
| Gift - Print + Digital (3-Months) | C$67 for 3 months | One-time gift | Same as 1-month gift, extended duration |
Your consumer rights in Canada
Canadian consumer protection laws can provide cooling-off periods and protections for distance or online sales that may affect subscriptions. Some provinces require a minimum cancellation right for online purchases, and services not provided as described may entitle consumers to remedies. The Epoch Times’ published “no refunds” policy may not override statutory consumer rights in every province. If you believe the terms are unfair or a charge is erroneous, consider consulting your provincial consumer protection agency (for example Consumer Protection BC or Ontario’s Ministry of Government and Consumer Services) or your payment card issuer to explore dispute or chargeback options.
Customer experiences
Reviews are mixed. Supporters on Trustpilot praise in-depth coverage, perceived factual reporting, and specialized content such as health, family, and inspirational stories. Critics report perceived editorial bias, selective reporting, technical access problems, and slow or unsatisfactory customer service in some cases. Separate Trustpilot listings for similarly named domains have complaints about unexpected recurring charges and billing errors; some negative experiences may reflect confusion between different websites or services with similar names.
Documentation checklist
- Account email/username, full name, and phone number
- Subscription start date and plan name
- Receipt(s) or transaction ID(s) and billing statements
- Screenshots of your subscription page or renewal notice
- App store receipts if purchased via Apple or Google Play
- Copies of any correspondence with customer service (dates and reference numbers)
Common mistakes
Many users try to cancel through The Epoch Times when the subscription was purchased through Apple or Google; in those cases the platform - not The Epoch Times - controls billing and cancellation. Another frequent error is assuming cancellation triggers an immediate refund; The Epoch Times’ terms state payments are final, so cancelling usually only prevents future charges and preserves access until the end of the paid period. Finally, failing to keep receipts or transaction IDs can make disputes harder to resolve - retain proof of purchase and any confirmation of cancellation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; cancellation via Apple settings | Easy |
| Play Store (Android) | Refunds handled by Google Play; cancellation via Google Play | Easy |
| Website (Account / Customer Portal) | Epoch Times states payments are final; refunds generally not provided | Moderate |
| Phone (1-800-766-0157) | No refund per Epoch Times TOS; phone cancels future renewals | Moderate |
| Registered mail to Reader Services | No refund per Epoch Times TOS; provides written proof of request | Hard |
After cancelling
Keep your cancellation confirmation (email, portal screenshot, or registered mail receipt) until the next billing date has passed and no further charges appear. If you believe you were charged in error, contact The Epoch Times promptly (within 30 days where advised) and consider contacting your card issuer if the issue is not resolved. Helpful pages: the mobile app guide at Mobile App Guide, account management at Manage Account or Subscription, the Terms of Service at Terms of Service, and the reactivation/cancellation note at Reactivation & Cancellation.
Address
Reader Services
195 Allstate Parkway
Markham, ON L3R 4T8
Canada