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Cancellation service #1 in Canada
Undress is an image-editing subscription service that offers AI-based features for modifying photos, with tiered plans that provide different credit allowances, processing priority, and output quality. It is operated by ITAI TECH LTD and used internationally, including by customers in Canada.
Cancelling stops automatic renewal of your subscription at the end of the current billing period; you will normally retain access to any paid features until the period already paid for expires. Cancellation does not necessarily delete your account or personal data - many services retain account records and uploaded files unless you request deletion separately.
After cancellation you should receive a confirmation message or email. If you do not receive confirmation, keep screenshots of the cancellation screen or copies of correspondence. For purchases processed in USD, your bank will show the charge and may convert it to CAD on your statement; cancellation will prevent future USD charges but does not retroactively change past currency conversions.
Undress does not typically issue automatic refunds for partial unused billing periods; cancelling normally prevents future renewals but does not guarantee a refund for the time already paid. Refunds are handled case-by-case. Common exceptions include duplicate charges, unauthorized transactions, demonstrable billing errors, or where local consumer protection law requires a refund. If you believe you are entitled to a refund, contact Undress support with your account details and proof of charge; if the subscription was purchased through Apple or Google, their stores generally handle refunds through their own processes.
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Free | US$0/mo | Monthly | Limited credits (e.g. 3), basic access |
| Basic | US$11.99/mo | Monthly | Medium quality, faster queue, body type traits, ~15 credits |
| Standard | US$24.99/mo | Monthly | High quality, no queue, body type traits, ~90 credits |
| Pro | US$47.99/mo | Monthly | Excellent quality, no watermark, no queue, ~600 credits |
Prices are listed in USD; Undress does not provide official CAD pricing in the available data. Canadian users report being charged in USD with conversion to CAD applied by banks or card processors (for example, an annual plan reported as about CAD$244.40 total, ≈CA$20/month after conversion). Check your bank statement for the exact CAD amount charged.
Canadian consumer protection for digital subscriptions is provincially regulated and varies by province. Generally you have rights against unauthorized or deceptive billing, and you may be able to dispute erroneous charges with your bank or card issuer. Provincial consumer protection offices can advise on specific cancellation and refund entitlements where a merchant’s practices are unfair or unclear. If you believe your statutory rights have been breached, you can contact your provincial consumer protection agency or the Government of Canada's consumer pages for guidance and complaint options.
User reports are mixed. Many customers find the in-app "Unsubscribe" button is an immediate and effective way to stop renewals and consider the process straightforward. Other customers report friction when trying to obtain refunds or when billing appears in USD and shows different CAD amounts on bank statements. A minority choose to send written cancellations by registered post to ensure formal proof of notice. Experiences vary by how the subscription was purchased (directly on the site vs. via an app store) and by responsiveness of support in individual cases.
Customers commonly assume clicking "delete account" and cancelling are the same; often cancellation only stops future payments but does not remove stored data - request account deletion separately if desired. Another common error is failing to cancel the correct subscription source: if you subscribed through Apple or Google, you must cancel through their store subscriptions page; cancelling via the website may not stop charges from the app store. People also forget to obtain and keep confirmation of cancellation, which makes disputing later charges harder. Finally, users sometimes overlook currency conversion and assume the USD amount equals the CAD amount on their statement.
| Method | Refund | Difficulty |
|---|---|---|
| In-app "Unsubscribe" button | Prevents future charges; refunds possible case-by-case | Low |
| Contact support / help form | Possible if there is an error or special circumstance | Medium |
| Registered post (raccomandata A/R) to company address | May strengthen legal proof of notice; refund still case-by-case | High (time and cost) |
| App Store / Google Play cancellation | Refunds handled by the store; decisions are store-dependent | Low - Medium |
After you cancel, save any confirmation message and keep copies of receipt and communication. If you need help, visit the service website or support area - for example, the Undress web app and support pages at Undress.app. If you have billing or charge disputes, contact your bank or card issuer promptly to inquire about disputing a charge. For information on consumer protections and how to file a complaint in Canada, see the Government of Canada consumer information at Canada.ca - Consumer Affairs.
ITAI TECH LTD
81 Anthony Drive
Norwich, England, NR3 4EW
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.