Cancellation Aeroplan: Easy Method

What is Aeroplan

Aeroplan is the loyalty program operated by Air Canada that lets members earn and redeem Aeroplan points (miles) for flights, upgrades and partner products. Membership is free; points are virtual currency that can be used for flight reward bookings subject to Aeroplan and Air Canada rules and availability.

How to cancel Aeroplan

Cancellation methods depend on what you want to cancel: an Aeroplan flight reward booking, a Flight Reward Certificate, or your Aeroplan membership. Different channels may apply different fees and processing rules - online cancellations are typically cheaper, contact-centre cancellations often incur higher fees, and membership termination leads to immediate forfeiture of points.

• For flight rewards: sign in at aircanada.com, go to Manage Bookings or My Aeroplan bookings, locate the reward booking and choose Cancel/Request refund. If the mobile app does not show a cancel option, use the desktop website (some users report the app hides the option).
• If you booked by phone or need help, contact Air Canada’s contact centre; be aware phone cancellations usually carry higher fees and long hold times are commonly reported.
• Flight Reward Certificates: cancel before travel commencement and before the certificate expiry to have the certificate refunded to your Aeroplan account; if travel has started or the certificate expired it is usually forfeited.
• To terminate membership formally (if desired), send a signed written request by registered mail to Aeroplan Centre (address below); note that termination is immediate and remaining points are forfeited.

What happens when you cancel

When you cancel an Aeroplan flight reward, miles and any applicable taxes/fees are returned to your Aeroplan account subject to the rules and any cancellation fees. If you cancel within 24 hours of booking you are generally eligible for a full refund of miles and fees; beyond 24 hours refunds are subject to the fare rules and cancellation fees. Membership termination closes your account and forfeits all remaining points. Aeroplan/Air Canada may also freeze or terminate accounts for suspected fraud or terms violations, which can lead to audits and forfeiture of points.

Will I get a refund?

Aeroplan follows Air Canada’s refund policies. You are normally eligible for a full refund of miles and fees if you cancel within 24 hours of booking. After 24 hours, refunds depend on fare type and the method used to cancel: online cancellations generally incur lower fees, while contact-centre cancellations typically incur higher fees. Call-centre fees or booking fees charged at the time of purchase may not be refundable. There is no general 14‑day statutory cooling‑off period for Aeroplan flight rewards beyond the 24‑hour policy.

Aeroplan plans and pricing

Your consumer rights in Canada

Under Canadian practice, Aeroplan does not provide a general 14‑day cooling‑off right for flight reward bookings; instead Air Canada/Aeroplan’s published 24‑hour full refund policy applies. You may cancel Aeroplan membership at any time without a fee, but termination results in immediate and irrevocable forfeiture of any remaining points. Aeroplan’s Terms and Conditions allow the program to freeze, audit or close accounts for suspected fraud or misuse; those procedures can lead to forfeiture of points.

Customer experiences

Public reviews are heavily mixed but include significant complaints: many users report long hold times, difficulty accessing customer service, website or app bugs, and issues with login processes. Trustpilot shows a large proportion of negative one‑star reviews citing poor support, and Reddit threads describe cases where the mobile app lacked cancellation options, forcing users to use the desktop site or phone. Positive public reviews are less prominent, so expect variability in responsiveness and occasional friction.

Documentation checklist

• Booking reference (PNR) and Aeroplan membership number.
• Proof of purchase (receipt, e‑ticket) and dates of travel.
• Flight Reward Certificate number (if cancelling a certificate).
• Copy of passport or government ID for international bookings (if required).
• Screenshots of the booking page or error messages (if website/app issues).
• Signed written cancellation request if sending postal termination by registered mail.

Common mistakes

Common mistakes include assuming a 14‑day cooling‑off right applies (it does not for Aeroplan flight rewards beyond the 24‑hour rule), cancelling only via the app when the app may not present the option, and not keeping copies of booking confirmations or cancellation receipts. Another frequent error is terminating membership without realizing that points are immediately forfeited and non‑recoverable.

Comparative recap

After cancelling

After you cancel, check your Aeroplan account for returned miles and for any refund of government/airport taxes. Allow processing time - online cancellations are usually faster, phone or postal requests may take longer. If you believe a fee was charged incorrectly, keep all documentation and escalate through Air Canada’s customer support channels. Useful official pages: Air Canada cancellation and refund information (aircanada.com - cancellation & refund), Aeroplan flight reward policy (Aeroplan flight reward policy), and Aeroplan terms & conditions (Aeroplan terms and conditions).

Address

Aeroplan Centre, P.O. Box 24000, Station Pointe‑Claire‑Dorval, Pointe‑Claire, Quebec, Canada H4Y 1K4.

For formal membership cancellation it is advisable to send a signed letter by registered mail (raccomandata A/R) to the address above and retain proof of mailing and a copy of the request.