Cancellation Plan International: Easy Method

What is Plan International

Plan International is a global development and humanitarian organization that works to advance children’s rights and equality for girls. In Canada it operates fundraising and sponsorship programs (including child sponsorship and monthly donations) to support community development projects overseas and issues advocacy at home.

How to cancel Plan International

• To cancel any sponsorship or recurring monthly support (whether set up online, door-to-door, or by phone) you must call Plan International Canada Donor Care at 1-800-387-1418 (Mon - Fri, 10:00 AM - 6:00 PM EST). For general FAQs see Plan International Canada FAQs.
• When you call, have your donor ID or sponsorship number, full name, address, and last four digits of the payment method ready; request a cancellation confirmation (reference number or email) and the effective date.
• Note that cancellations cannot be completed through the App Store, Google Play, or a self-serve web portal - the Donor Care phone team handles cancellations centrally.

What happens when you cancel

Once Donor Care processes your cancellation, recurring charges should stop from the effective date provided by the representative. Sponsorship communications and progress updates for the sponsored child will typically end once your sponsorship is officially closed. Plan International will retain donor records for financial, tax and legal purposes; expect ongoing communications only if required for records or by legal/tax obligations. Always keep the cancellation confirmation from Donor Care and monitor your bank or card statements for any further charges.

Will I get a refund?

Plan International Canada does not publish a clear, general refund policy or a 14‑day right of withdrawal for donations; refunds are not guaranteed. Any refund requests would normally be handled case-by-case through Donor Care. Donations, including recurring sponsorship contributions, generally appear to be non‑refundable unless exceptional circumstances apply, so raise the issue directly with Donor Care and request written confirmation of any agreed refund.

Plan International plans and pricing

Your consumer rights in Canada

As a Canadian charity, Plan International Canada must follow Canada Revenue Agency requirements for tax receipts and donor records, but donations are voluntary gifts rather than purchases of goods or digital services. Typical consumer protections tied to purchases or digital‑service refund windows (such as a 14‑day automatic right of withdrawal) may not apply. Donors should be aware that recurring donations will likely continue unless actively cancelled by contacting Donor Care, and because Plan handles donations centrally, App Store or Google Play subscription management cannot be used to cancel Plan donations.

Customer experiences

Many donors report positive experiences with sponsorship: receiving tax receipts and regular progress updates that provide a tangible sense of impact. At the same time, there are anecdotal complaints about difficulties cancelling monthly donations - some donors on public forums report charges continuing after requests to cancel - and some people describe uncomfortable door‑to‑door solicitation experiences. These reports are anecdotal; official cancellations are meant to be completed by the Donor Care team by phone.

Documentation checklist

• Full name as on the donation/sponsorship
• Donor ID or sponsorship number (if available)
• Billing address, phone number, and email
• Last four digits of the card or payment method used
• Date you started the donation and typical charge date
• Copies of any prior emails, receipts, or correspondence with Plan International
• Space to record cancellation confirmation number, date, and the name of the Donor Care representative

Common mistakes

Common mistakes include assuming you can cancel through the App Store or Google Play (cancellations must be done by phone with Donor Care), not obtaining written confirmation of the cancellation, and not checking subsequent bank or card statements for lingering charges. Another frequent error is contacting outside normal Donor Care hours - calling during the listed times improves chances of immediate resolution. If you were contacted door‑to‑door and did not request a written confirmation at that time, it may be harder to document the original arrangement without the donor ID or receipts.

Comparative recap

After cancelling

After you cancel, keep the Donor Care confirmation and monitor your bank or card statements for at least one billing cycle. If you need more information about sponsorship or your donation record, consult the Plan International Canada FAQs at Plan International Canada FAQs and the sponsorship information at About sponsorship (Plan Canada). If a refund was discussed, ask for written confirmation of the refund timeline and method from Donor Care.

Address

It is recommended to send a written cancellation letter by registered mail with return receipt to the postal address indicated below:

PLAN ITALIA ETS - c/o Vimercate Hub, Via John Fitzgerald Kennedy 19 int. C/2, 20871 Vimercate (MB), Italia